WGU C215 OPERATIONS MANAGEMENT
STUDY BUNDLE 2026 TERMINOLOGIES
AND EXAM QUESTIONS WITH VERIFIED
ANSWERS
⩥ Affiliate revenue model. Answer: Companies receive a referral fee for
directing business to an affiliate
⩥ Appraisal cost. Answer: The cost associated with uncovering defects
⩥ Automated order entry systems. Answer: A method using telephone
models to send digital orders to suppliers.
⩥ Backwards integration. Answer: Owning or controlling sources of raw
materials and components.
⩥ Benchmarking. Answer: Studying other companies business practices
for comparison.
⩥ Bullwhip effect. Answer: Inaccurate or distorted demand information
created in the supply chain.
,⩥ Business to Business commerce. Answer: Businesses buying and
selling to other businesses.
⩥ Business to consumer commerce. Answer: Businesses selling to
individual consumers.
⩥ Cause and effect diagrams. Answer: A chart that identifies potential
causes of particular quality problems.
⩥ Checklist. Answer: A list of common defects and the number of
observed occurrences of each.
⩥ Conformance to specifications. Answer: how well a product or service
meets the targets and tolerances set by designers.
⩥ Continuous improvement. Answer: A philosophy of never ending
improvement.
⩥ Control charts. Answer: Charts used to evaluate whether a process is
operating within expectations.
⩥ Crossdocking. Answer: Eliminates storage and order picking
functions of a distribution warehouse.
, ⩥ Customer defined quality. Answer: an integrated effort designed to
improve quality performance at every level of the organization.
⩥ Deming Prize. Answer: Japanese award for companies to recognize
efforts in quality improvement.
⩥ Distribution management. Answer: Responsible for the movement of
material from the manufacturer to the customer.
⩥ Distribution warehouse. Answer: Used for short term storage,
consolidation, and product mixing.
⩥ Distributor crossdocking. Answer: the receiving and consolidating of
inbound products from different vendors into a multi-SKU pallet.
⩥ E-commerce. Answer: Using the internet and web to do business.
⩥ E-distributors. Answer: Independently owned net marketplaces having
catalogs representing thousands of suppliers and designed for spot
purchases.
⩥ E-purchasing. Answer: Companies that connect onlone MRO
suppliers to businesses that pay fees to join the market, usually for long
term contractual purchasing.
STUDY BUNDLE 2026 TERMINOLOGIES
AND EXAM QUESTIONS WITH VERIFIED
ANSWERS
⩥ Affiliate revenue model. Answer: Companies receive a referral fee for
directing business to an affiliate
⩥ Appraisal cost. Answer: The cost associated with uncovering defects
⩥ Automated order entry systems. Answer: A method using telephone
models to send digital orders to suppliers.
⩥ Backwards integration. Answer: Owning or controlling sources of raw
materials and components.
⩥ Benchmarking. Answer: Studying other companies business practices
for comparison.
⩥ Bullwhip effect. Answer: Inaccurate or distorted demand information
created in the supply chain.
,⩥ Business to Business commerce. Answer: Businesses buying and
selling to other businesses.
⩥ Business to consumer commerce. Answer: Businesses selling to
individual consumers.
⩥ Cause and effect diagrams. Answer: A chart that identifies potential
causes of particular quality problems.
⩥ Checklist. Answer: A list of common defects and the number of
observed occurrences of each.
⩥ Conformance to specifications. Answer: how well a product or service
meets the targets and tolerances set by designers.
⩥ Continuous improvement. Answer: A philosophy of never ending
improvement.
⩥ Control charts. Answer: Charts used to evaluate whether a process is
operating within expectations.
⩥ Crossdocking. Answer: Eliminates storage and order picking
functions of a distribution warehouse.
, ⩥ Customer defined quality. Answer: an integrated effort designed to
improve quality performance at every level of the organization.
⩥ Deming Prize. Answer: Japanese award for companies to recognize
efforts in quality improvement.
⩥ Distribution management. Answer: Responsible for the movement of
material from the manufacturer to the customer.
⩥ Distribution warehouse. Answer: Used for short term storage,
consolidation, and product mixing.
⩥ Distributor crossdocking. Answer: the receiving and consolidating of
inbound products from different vendors into a multi-SKU pallet.
⩥ E-commerce. Answer: Using the internet and web to do business.
⩥ E-distributors. Answer: Independently owned net marketplaces having
catalogs representing thousands of suppliers and designed for spot
purchases.
⩥ E-purchasing. Answer: Companies that connect onlone MRO
suppliers to businesses that pay fees to join the market, usually for long
term contractual purchasing.
