WGU C215 OPERATIONS MANAGEMENT
FINAL STUDY GUIDE 2026 OBJECTIVE
QUESTIONS AND VERIFIED ANSWERS
⩥ 4 Costs of Quality. Answer: 1. prevention costs
2. appraisal costs
3. internal failure costs
4. external failure costs
⩥ Philosophy of The Quality Management (TQM). Answer: 1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
⩥ 7 quality control tools. Answer: 1. cause and effect
2. flow chart
3. checklist
4. control chart
,5. scatter diagram
6. pareto chart
7. histogram
⩥ What quality tool identifies problems based on importance?. Answer:
Pareto chart
⩥ What quality tool used diagrams or fishbones?. Answer: Cause and
effect
⩥ What quality tool is used to evaluate that a process is operating within
it's set expectations?. Answer: control chart
⩥ What quality tool visualizes how 2 variables are related to each
other?. Answer: scatter diagram
⩥ What quality tool shows the frequency of distribution of observed
values of a variable?. Answer: histogram
⩥ Malcom Baldride National Quality Award. Answer: given to
companies that demonstrate quality excellence and establish best
practice standards in the industry
, ⩥ Deming Prize. Answer: Japanese award given to companies to
recognize efforts in quality improvement
⩥ ISO 9000 standards. Answer: Represent an international consensus of
what constitutes effective quality management as outlined by the
International Organization for Standardization (ISO).
⩥ ISO 26000 standards. Answer: provide guidance on how businesses
and other organizations can be socially responsible. Although
compliance is not required, compliance could improve relationships with
suppliers, regulators, customers, and other stakeholders.
⩥ ISO 14000 Standards. Answer: A set of environmental guidelines
established by the International Organization for Standardization that are
recognized as the global standard for environmental management.
Certification by this organization to standards is acknowledged in the
industry as benchmark achievement.
⩥ What is marketing's effect on TQM across the organization?. Answer:
critical role in providing key inputs that make TWM a success by
understanding customers and accurately passing them information
⩥ What is finance's effect on TQM across the organization?. Answer:
analysis of cost
FINAL STUDY GUIDE 2026 OBJECTIVE
QUESTIONS AND VERIFIED ANSWERS
⩥ 4 Costs of Quality. Answer: 1. prevention costs
2. appraisal costs
3. internal failure costs
4. external failure costs
⩥ Philosophy of The Quality Management (TQM). Answer: 1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
⩥ 7 quality control tools. Answer: 1. cause and effect
2. flow chart
3. checklist
4. control chart
,5. scatter diagram
6. pareto chart
7. histogram
⩥ What quality tool identifies problems based on importance?. Answer:
Pareto chart
⩥ What quality tool used diagrams or fishbones?. Answer: Cause and
effect
⩥ What quality tool is used to evaluate that a process is operating within
it's set expectations?. Answer: control chart
⩥ What quality tool visualizes how 2 variables are related to each
other?. Answer: scatter diagram
⩥ What quality tool shows the frequency of distribution of observed
values of a variable?. Answer: histogram
⩥ Malcom Baldride National Quality Award. Answer: given to
companies that demonstrate quality excellence and establish best
practice standards in the industry
, ⩥ Deming Prize. Answer: Japanese award given to companies to
recognize efforts in quality improvement
⩥ ISO 9000 standards. Answer: Represent an international consensus of
what constitutes effective quality management as outlined by the
International Organization for Standardization (ISO).
⩥ ISO 26000 standards. Answer: provide guidance on how businesses
and other organizations can be socially responsible. Although
compliance is not required, compliance could improve relationships with
suppliers, regulators, customers, and other stakeholders.
⩥ ISO 14000 Standards. Answer: A set of environmental guidelines
established by the International Organization for Standardization that are
recognized as the global standard for environmental management.
Certification by this organization to standards is acknowledged in the
industry as benchmark achievement.
⩥ What is marketing's effect on TQM across the organization?. Answer:
critical role in providing key inputs that make TWM a success by
understanding customers and accurately passing them information
⩥ What is finance's effect on TQM across the organization?. Answer:
analysis of cost
