NUR 256 Test 2: Modules E, F & G UPDATED ACTUAL Questions and CORRECT
Answers
-sender (internal/external climate)
Components of Communication -message (written, verbal, nonverbal)
-receiver (internal/external climate)
Includes internal factors such as the values, feelings, temperament, and stress levels
internal climate
of the sender and the receiver
Includes external factors such as the weather, temperature, timing, status, power,
external climate
authority, and the organizational climate itself
-Space (proximedics)
-Environment
-Appearance
elements of nonverbal communication
-Eye contact
-Posture
-Facial expression and timing
direct, threatening, and condescending
Aggressive communication -infringes on another person's rights and intrudes into that person's personal space
-oriented toward "winning at all costs" or demonstrating self-excellence
person suffers in silence although she/he may feel strongly about an issue
Passive Communication -avoid conflict, often at risk of bottling up feelings that may lead to an eventual
explosion
Aggressive message presented in a passive way
-involves limited verbal exchange with incongruent nonverbal behavior by a person
who feels strongly about an issue
Passive-aggressive communication
-The person pretends to withdraw in an effort to manipulate the situation
-The person may be sarcastic or complain about others behind their backs; over
time, this type of behavior damages relationships and undercuts mutual respect
, -reduces stress, improves productivity, and contributes to a healthy workforce
-Allows people to express themselves in direct honest and appropriate ways that do
Assertive communication not infringe on another person's rights
-It is not rude or insensitive behavior; rather it is having an informed voice that insists
on being heard
Upward
Downward
Channels of communication Horizontal
Diagonal
Grapevine
communication that flows from lower to higher levels in an organization
Upward communication
-Subordinate to superior
communication that flows from higher to lower levels in an organization
Downward communication
-Superior to subordinate
communication that flows among managers and workers who are at the same
Horizontal communication organizational level
-Peer to peer
communication that cuts across work areas and organizational levels
Diagonal communication
-Between individuals at different hierarchy levels and job classifications
Informal, haphazard and random communication usually involving small groups of
Grapevine communication
people
1. Nurses must not transmit or place online individually identifiable patient
information.
2. Nurses must observe ethically prescribed professional patient-nurse boundaries.
3. Nurses must understand that patients, colleagues, institutions, and employers may
view postings.
Principles for Social Networking 4. Nurses should take advantage of privacy settings and seek to separate personal
and professional information online.
5. Nurses should bring content that could harm a patient's privacy, rights, or welfare
to the attention of appropriate authorities.
6. Nurses should participate in developing institutional policies governing online
conduct.
Introduction
Situation
ISBAR Background
Assessment
Recommendation
>Header (to, from, date, and subject lines)
>Opening, context, and task
Components of a business memo
>Summary & discussion segment
>Closing segment, necessary attachments
Health Insurance Portability and Accountability Act;
Called for protection and privacy of medical information, including any information
HIPAA about a patient, whether oral or recorded, in any form or medium, that is created or
received by a HCP, health plan, public health authority, employer, life insurer, school
or university, or health clearing house.
Answers
-sender (internal/external climate)
Components of Communication -message (written, verbal, nonverbal)
-receiver (internal/external climate)
Includes internal factors such as the values, feelings, temperament, and stress levels
internal climate
of the sender and the receiver
Includes external factors such as the weather, temperature, timing, status, power,
external climate
authority, and the organizational climate itself
-Space (proximedics)
-Environment
-Appearance
elements of nonverbal communication
-Eye contact
-Posture
-Facial expression and timing
direct, threatening, and condescending
Aggressive communication -infringes on another person's rights and intrudes into that person's personal space
-oriented toward "winning at all costs" or demonstrating self-excellence
person suffers in silence although she/he may feel strongly about an issue
Passive Communication -avoid conflict, often at risk of bottling up feelings that may lead to an eventual
explosion
Aggressive message presented in a passive way
-involves limited verbal exchange with incongruent nonverbal behavior by a person
who feels strongly about an issue
Passive-aggressive communication
-The person pretends to withdraw in an effort to manipulate the situation
-The person may be sarcastic or complain about others behind their backs; over
time, this type of behavior damages relationships and undercuts mutual respect
, -reduces stress, improves productivity, and contributes to a healthy workforce
-Allows people to express themselves in direct honest and appropriate ways that do
Assertive communication not infringe on another person's rights
-It is not rude or insensitive behavior; rather it is having an informed voice that insists
on being heard
Upward
Downward
Channels of communication Horizontal
Diagonal
Grapevine
communication that flows from lower to higher levels in an organization
Upward communication
-Subordinate to superior
communication that flows from higher to lower levels in an organization
Downward communication
-Superior to subordinate
communication that flows among managers and workers who are at the same
Horizontal communication organizational level
-Peer to peer
communication that cuts across work areas and organizational levels
Diagonal communication
-Between individuals at different hierarchy levels and job classifications
Informal, haphazard and random communication usually involving small groups of
Grapevine communication
people
1. Nurses must not transmit or place online individually identifiable patient
information.
2. Nurses must observe ethically prescribed professional patient-nurse boundaries.
3. Nurses must understand that patients, colleagues, institutions, and employers may
view postings.
Principles for Social Networking 4. Nurses should take advantage of privacy settings and seek to separate personal
and professional information online.
5. Nurses should bring content that could harm a patient's privacy, rights, or welfare
to the attention of appropriate authorities.
6. Nurses should participate in developing institutional policies governing online
conduct.
Introduction
Situation
ISBAR Background
Assessment
Recommendation
>Header (to, from, date, and subject lines)
>Opening, context, and task
Components of a business memo
>Summary & discussion segment
>Closing segment, necessary attachments
Health Insurance Portability and Accountability Act;
Called for protection and privacy of medical information, including any information
HIPAA about a patient, whether oral or recorded, in any form or medium, that is created or
received by a HCP, health plan, public health authority, employer, life insurer, school
or university, or health clearing house.
