NUR 256: Module E UPDATED ACTUAL Questions and CORRECT Answers
impacts all management activities and cuts across all phases of the management
process
the ability to communicate effectively often determines a success as a leader-
manager
communication
the biggest communication problem is we do not listen to understand, we listen to
reply
it is not enough to have communicated it but you need to make sure the message is
heard
-mistakes/ errors
-quality concerns/ problems
poor communication leads to: -conflicts
-missed deadlines
-lost opportunities
begins the moment that two or more people become aware of eachother
communication -perhaps the most critical leadership skill
-have to have excellent interpersonal skills, to be an effective leader- manager
-nurse-leader communicates with clients, colleagues, bosses and subordinates.
even more complex than interpersonal or group communication, as there are more
communication channels, more individuals to communicate with, more information to
transmit, and new technologies, which both complicate and ease care delivery
organizational communication
thus, organizational communication is a high level management function; it must
be systematic, have continuity, and be appropriately integrated into the
organizational structure, encouraging an exchange of views and ideas.
, answers.com defines _______ as "to make common" or to "make known" through the
exchange of thoughts, ideas, or the like.
communication
can occur on at least two levels: verbal/ nonverbal
thus, whenever two or more people are aware of eachother, this begins.
in all communication, there is at least one sender, one receiver, and one message.
there is also a mode or medium through which the message is sent- for example,
spoken, written or nonverbal
the mode matters!
an internal and external climate exist in communication.
communication process -the internal climate: includes values, feelings, temperament, and stress levels of the
sender and the receiver.
-the external climate: includes weather conditions, temperature, timing, the
organizational climate itself. it also includes status, power, and authority as barriers
to manager-subordinate communication.
—-both the sender and the receiver must be sensitive to the internal and external
climate bec the perception of the message is altered greatly depending ont he
climate that existed at the time the message was sent or received.
includes external factors such as:
(rainy vs sunny- affects mood)
-timing (is it a good time to deliver the message?)
-organizational climate ( what is happening in the organization, chaos? functioning
external climate well)
—-status, power, and authority as barriers to manager- subordinate communication
(who are they talking to? what is their status? depends on their power/ authority how
they will communicate?)
because each person is different and makes decisions and perceives differently,
assessing this is easier than assessing the internal climate.
impacts all management activities and cuts across all phases of the management
process
the ability to communicate effectively often determines a success as a leader-
manager
communication
the biggest communication problem is we do not listen to understand, we listen to
reply
it is not enough to have communicated it but you need to make sure the message is
heard
-mistakes/ errors
-quality concerns/ problems
poor communication leads to: -conflicts
-missed deadlines
-lost opportunities
begins the moment that two or more people become aware of eachother
communication -perhaps the most critical leadership skill
-have to have excellent interpersonal skills, to be an effective leader- manager
-nurse-leader communicates with clients, colleagues, bosses and subordinates.
even more complex than interpersonal or group communication, as there are more
communication channels, more individuals to communicate with, more information to
transmit, and new technologies, which both complicate and ease care delivery
organizational communication
thus, organizational communication is a high level management function; it must
be systematic, have continuity, and be appropriately integrated into the
organizational structure, encouraging an exchange of views and ideas.
, answers.com defines _______ as "to make common" or to "make known" through the
exchange of thoughts, ideas, or the like.
communication
can occur on at least two levels: verbal/ nonverbal
thus, whenever two or more people are aware of eachother, this begins.
in all communication, there is at least one sender, one receiver, and one message.
there is also a mode or medium through which the message is sent- for example,
spoken, written or nonverbal
the mode matters!
an internal and external climate exist in communication.
communication process -the internal climate: includes values, feelings, temperament, and stress levels of the
sender and the receiver.
-the external climate: includes weather conditions, temperature, timing, the
organizational climate itself. it also includes status, power, and authority as barriers
to manager-subordinate communication.
—-both the sender and the receiver must be sensitive to the internal and external
climate bec the perception of the message is altered greatly depending ont he
climate that existed at the time the message was sent or received.
includes external factors such as:
(rainy vs sunny- affects mood)
-timing (is it a good time to deliver the message?)
-organizational climate ( what is happening in the organization, chaos? functioning
external climate well)
—-status, power, and authority as barriers to manager- subordinate communication
(who are they talking to? what is their status? depends on their power/ authority how
they will communicate?)
because each person is different and makes decisions and perceives differently,
assessing this is easier than assessing the internal climate.
