Questions and CORRECT Answers
Give an example of over-delegation - CORRECT ANSWER - assigning a UAP to check
the glucose of all patients
Who does a charge nurse communicate to? - CORRECT ANSWER - EVERYONE
What are the characteristics of effective communication? - CORRECT ANSWER - Clear
Timely
Concise
Assertive
Involves good listening
What does it mean to take HEAT? - CORRECT ANSWER - Hear them out
Empathize
Apologize
Take action
What does it mean for a patient to be higher acuity? - CORRECT ANSWER - patient is in
more severe condition
less stable
As a manager, how do you ensure competency? - CORRECT ANSWER - witness your
staff perform a skill
What are the five rights of delegation? - CORRECT ANSWER - Right Task
Right Circumstance
Right Person
, Right Communication
Right Supervision
what should a RN never delegate to an LPN? (TEAACUP) - CORRECT ANSWER -
Teaching
Evaluation
Assessment
Advanced Interventions
Collaboration
Unstable Patient
Planning
What about a patient should be considered when delegating to an LPN? - CORRECT
ANSWER - Acuity
Age
Time
Scope of Practice
What things should be continuously monitored by the charge nurse? - CORRECT
ANSWER - Frequency
Staff and patient needs
Changes in the situation
Observe skill and competency of staff
Customer service issues
Routines being followed
what factors could effect safety? - CORRECT ANSWER - Patient care issues
Process issues (nurse to patient ratio)
Staffing issues