LEADING AND MANAGING IN CANADIAN
NURSING 2ND EDITION EXAM SCRIPT 2026
FULL TEST BANK WITH SOLUTIONS
◉ According to complexity theory, how should decision-making
occur within a healthcare system? Answer: Decision-making should
occur throughout the systems, involving all levels of staff.
◉ What is the best approach to satisfy the needs of a nurse who
frequently calls in sick due to a family health issue, according to
Maslow's need hierarchy theory? Answer: Work with the nurse,
staffing office, and other nurses to arrange his scheduled days off
around his wife's treatments.
◉ Why is placing a nurse on unpaid leave not a suitable option when
considering Maslow's hierarchy of needs? Answer: It may threaten
the nurse's capacity to meet physiological needs and demotivate
him.
◉ What should a unit manager do when a grievance requires
mediation and the staff nurse is calling the manager's actions unfair?
Answer: Ask each party to examine their own motives and issues in
the conflict.
,◉ What is the purpose of examining the real issues of all parties
during conflict resolution? Answer: To address the interests and
involvement of participants in the conflict.
◉ What is the appropriate next step if a unit manager and staff
nurse cannot reach a resolution after a negotiation session? Answer:
Arrange another meeting in a week's time to allow a cooling-off
period.
◉ What competency is emphasized in the scenarios regarding
communication and relationship-building? Answer: AONE
competency.
◉ What is the significance of involving all levels of staff in decision-
making according to complexity theory? Answer: Every voice counts,
and it enhances system interaction and adaptation.
◉ How can a nurse manager address the staffing needs while
considering a nurse's personal circumstances? Answer: By arranging
schedules that accommodate the nurse's family responsibilities.
◉ What does Maslow's need hierarchy theory suggest about meeting
the needs of staff and patients? Answer: It emphasizes the
importance of satisfying basic needs to ensure motivation and care
quality.
, ◉ What role does mediation play in resolving grievances in a
nursing context? Answer: It facilitates communication and
understanding between conflicting parties.
◉ Why is it important for a nurse manager to sympathize with a
nurse's personal challenges? Answer: It helps in building rapport
and addressing the nurse's emotional needs.
◉ What is the potential impact of unsatisfactory coverage of shifts
on patient care? Answer: It could threaten the needs of staff to feel
competent and affect patient care quality.
◉ What should a nurse manager consider when assessing the
unique needs of older adult patients? Answer: The manager should
involve staff in assessment and planning to ensure comprehensive
care.
◉ What is the primary focus of complexity theory in healthcare
management? Answer: The interaction and adaptation of systems
rather than a strict hierarchical approach.
◉ How does a nurse manager's hierarchical position influence
decision-making in a healthcare setting? Answer: It can be leveraged
NURSING 2ND EDITION EXAM SCRIPT 2026
FULL TEST BANK WITH SOLUTIONS
◉ According to complexity theory, how should decision-making
occur within a healthcare system? Answer: Decision-making should
occur throughout the systems, involving all levels of staff.
◉ What is the best approach to satisfy the needs of a nurse who
frequently calls in sick due to a family health issue, according to
Maslow's need hierarchy theory? Answer: Work with the nurse,
staffing office, and other nurses to arrange his scheduled days off
around his wife's treatments.
◉ Why is placing a nurse on unpaid leave not a suitable option when
considering Maslow's hierarchy of needs? Answer: It may threaten
the nurse's capacity to meet physiological needs and demotivate
him.
◉ What should a unit manager do when a grievance requires
mediation and the staff nurse is calling the manager's actions unfair?
Answer: Ask each party to examine their own motives and issues in
the conflict.
,◉ What is the purpose of examining the real issues of all parties
during conflict resolution? Answer: To address the interests and
involvement of participants in the conflict.
◉ What is the appropriate next step if a unit manager and staff
nurse cannot reach a resolution after a negotiation session? Answer:
Arrange another meeting in a week's time to allow a cooling-off
period.
◉ What competency is emphasized in the scenarios regarding
communication and relationship-building? Answer: AONE
competency.
◉ What is the significance of involving all levels of staff in decision-
making according to complexity theory? Answer: Every voice counts,
and it enhances system interaction and adaptation.
◉ How can a nurse manager address the staffing needs while
considering a nurse's personal circumstances? Answer: By arranging
schedules that accommodate the nurse's family responsibilities.
◉ What does Maslow's need hierarchy theory suggest about meeting
the needs of staff and patients? Answer: It emphasizes the
importance of satisfying basic needs to ensure motivation and care
quality.
, ◉ What role does mediation play in resolving grievances in a
nursing context? Answer: It facilitates communication and
understanding between conflicting parties.
◉ Why is it important for a nurse manager to sympathize with a
nurse's personal challenges? Answer: It helps in building rapport
and addressing the nurse's emotional needs.
◉ What is the potential impact of unsatisfactory coverage of shifts
on patient care? Answer: It could threaten the needs of staff to feel
competent and affect patient care quality.
◉ What should a nurse manager consider when assessing the
unique needs of older adult patients? Answer: The manager should
involve staff in assessment and planning to ensure comprehensive
care.
◉ What is the primary focus of complexity theory in healthcare
management? Answer: The interaction and adaptation of systems
rather than a strict hierarchical approach.
◉ How does a nurse manager's hierarchical position influence
decision-making in a healthcare setting? Answer: It can be leveraged
