CVA Exam – Certified Veterinary
Assistant Certification|| GRADED A+||
LATEST UPDATE 2025/26
When dealing with clients,which should NOT be done? -CORRECTANSWER Treating
every client the same
A good way to determine the best service for your clients is by: -CORRECTANSWER
Get a better understanding of them by asking questions and effectively listening to their
responses
Clients that rely entirely on your recommendations behave in such a manner because
____. -CORRECTANSWER They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
CORRECTANSWER Know
What is the clients single greatest expectation for staff? -CORRECTANSWER That they
keep their word
True or False.
, Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. -
CORRECTANSWER False
Why is the location of the vet hospital important?(2) -CORRECTANSWER It saves time
and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
CORRECTANSWER False
A ______ reputation spreads quicker than a ______ reputation. (2) -
CORRECTANSWER Bad, Good
True or False. Employees in the vet field see the same situation every day. -
CORRECTANSWER False
What are some ways you can grow your personal knowledge? (3) -
CORRECTANSWER Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an example of
that? (2) -CORRECTANSWER Working with Different Vets, New Drugs/Medicine
Assistant Certification|| GRADED A+||
LATEST UPDATE 2025/26
When dealing with clients,which should NOT be done? -CORRECTANSWER Treating
every client the same
A good way to determine the best service for your clients is by: -CORRECTANSWER
Get a better understanding of them by asking questions and effectively listening to their
responses
Clients that rely entirely on your recommendations behave in such a manner because
____. -CORRECTANSWER They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
CORRECTANSWER Know
What is the clients single greatest expectation for staff? -CORRECTANSWER That they
keep their word
True or False.
, Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. -
CORRECTANSWER False
Why is the location of the vet hospital important?(2) -CORRECTANSWER It saves time
and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
CORRECTANSWER False
A ______ reputation spreads quicker than a ______ reputation. (2) -
CORRECTANSWER Bad, Good
True or False. Employees in the vet field see the same situation every day. -
CORRECTANSWER False
What are some ways you can grow your personal knowledge? (3) -
CORRECTANSWER Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an example of
that? (2) -CORRECTANSWER Working with Different Vets, New Drugs/Medicine
