ISOM MID-TERM SHORT ANSWER /QUESTIONS
Skim through chapter 2 then explain how enterprise applications improve organizational
performance, Demonstrate with examples - Answer -Enterprise applications are
systems are designed to coordinate multiple functions and business processes, making
it easier for your company to run smoothly. Enterprise systems can also integrate all of
your key internal business processes into one software, which can improve coordination
and decision-making within your company.
To coordinate internal communication and improve efficiency, four enterprise
applications are discussed in chapter 2.
They are Enterprise Resource Planning, Supply Chain Management, Customer
Relationship Management, and Knowledge Management Systems.
Enterprise Resource Planning automates information (such as production, finance,
sales, and human resources)to put in one piece, which helps make a business decision
more efficiently.
Supply Chain Management helps suppliers with the logistics of the product. This will
allow supplying at a lower cost and put more focus for managers on the supply
decision-making process.
Customer Relationship Management keeps track of the interaction between customers
and enterprises to analyze and increase customer satisfaction.
Knowledge Management System takes external data to advise enterprises to enhance
the accuracy of business infrastructure.
Using examples, Discuss the important of understanding business processes in an
organization (skim through chapter 2) - Answer -Business process - the unique ways in
which organizations coordinate and organize work activities, information, and
knowledge to produce a product or service.
Understanding the Business process within an organization is extremely important to
the success of that said business. The business process gives specific departments
tasks that need to be done in order for the product or service to be sold. An example of
multiple departments using the business process would be a construction company.
The company is selling its services of building things and the products they use to
complete the projects. The installation crew is responsible for actually building and
completing their services. The marketing department must sell and inform potential
customers of the work that the company does. The finance and accounting team needs
to ensure that the company is being paid for the work they are doing and the tools they
use. Finally, the HR department hires good crew members and employees that can
fulfill certain tasks. Overall this construction company would not survive without each
department doing its part. By using technology in this process, each department could
communicate faster and more efficiently. Almost instant communication through email is
something important in a construction company. When design plans change or approval
is needed a simple email would resolve any sort of confusion. Data storage is also
something technology improves. Instead of keeping paper copies of any sort of data or
, previous plans, the company can now store any data system. With access, anyone in
the company can use and view it. These parts are all important to the business plan for
the company to run smoothly and stay alive.
Skim through chapter 1 and then discuss the major technologies that are expected to
totally change the way business is being done - Answer -Devices like cell phones,
smartphones, and tablets, as well as programs like Zoom and Skype, are now some of
the most common tools for business transactions and communications. These
technologies allow people across the entire world to conduct business together in
seconds.
In addition, most of today's purchases come from ordering online; In 2018,
approximately 190 million people made a purchase online. The result of this
technological advancement means that without these technologies, or an online
presence a business is not as effective as it could be. Considering such a rapidly large
increase ine-commerce businessess must adapt to a new supply chain management
and inventory system. Without the ability to create a faster and more efficient supply
chai,n a business is likely to become overwhelmed by the growing volume of orders and
future shipments from online purchases. Furthermore, businessess must recalibrate
from older ways of communication to become in tune with the new methods of modern
communication. For example, in 2018 around 220 million people used social media
sites and blogs to gather their news, 160 million people banked online, and 85 million
more people were blogs. With all of the new readers, writers, and comment-droppers
there are more ways to reach future customers and if a business fails to utilize these
channels then they are not doing business as effectively as it should be.
Discuss the business drivers of information systems (in page 11) and the role of
information systems in achieving the same. - Answer -The business drivers for the
implementation of information systems are operational excellence; new products,
services, and business models; customer and supplier intimacy; improved decision-
making; competitive advantage; and survival.
All six of these aspects aim to improve the experience for everyone involved in the
business process. While the textbook gave many examples where information systems
aided in achieving each goal, there are risks involved with using more technology and
automated systems. Under operational excellence, the textbook gave the example of
Walmart and how their suppliers are linked directly to their stores nationwide. Any form
of data error or glitch can cause issues like delayed deliveries or items running out of
stock. A similar situation arises under customer and supplier intimacy, a minor glitch
could disrupt the business and consumers. With new products, services, and business
models; and improved decision making the problem becomes data security and the
ability to prevent tampering with the company data and information. This isn't to say that
information systems are bad or harmful, just that there are risks involved and
advancements still to be made in order to continue benefiting from the use of
information systems for businesses' competitive advantages and survival in this
technological age.
Skim through chapter 2 then explain how enterprise applications improve organizational
performance, Demonstrate with examples - Answer -Enterprise applications are
systems are designed to coordinate multiple functions and business processes, making
it easier for your company to run smoothly. Enterprise systems can also integrate all of
your key internal business processes into one software, which can improve coordination
and decision-making within your company.
To coordinate internal communication and improve efficiency, four enterprise
applications are discussed in chapter 2.
They are Enterprise Resource Planning, Supply Chain Management, Customer
Relationship Management, and Knowledge Management Systems.
Enterprise Resource Planning automates information (such as production, finance,
sales, and human resources)to put in one piece, which helps make a business decision
more efficiently.
Supply Chain Management helps suppliers with the logistics of the product. This will
allow supplying at a lower cost and put more focus for managers on the supply
decision-making process.
Customer Relationship Management keeps track of the interaction between customers
and enterprises to analyze and increase customer satisfaction.
Knowledge Management System takes external data to advise enterprises to enhance
the accuracy of business infrastructure.
Using examples, Discuss the important of understanding business processes in an
organization (skim through chapter 2) - Answer -Business process - the unique ways in
which organizations coordinate and organize work activities, information, and
knowledge to produce a product or service.
Understanding the Business process within an organization is extremely important to
the success of that said business. The business process gives specific departments
tasks that need to be done in order for the product or service to be sold. An example of
multiple departments using the business process would be a construction company.
The company is selling its services of building things and the products they use to
complete the projects. The installation crew is responsible for actually building and
completing their services. The marketing department must sell and inform potential
customers of the work that the company does. The finance and accounting team needs
to ensure that the company is being paid for the work they are doing and the tools they
use. Finally, the HR department hires good crew members and employees that can
fulfill certain tasks. Overall this construction company would not survive without each
department doing its part. By using technology in this process, each department could
communicate faster and more efficiently. Almost instant communication through email is
something important in a construction company. When design plans change or approval
is needed a simple email would resolve any sort of confusion. Data storage is also
something technology improves. Instead of keeping paper copies of any sort of data or
, previous plans, the company can now store any data system. With access, anyone in
the company can use and view it. These parts are all important to the business plan for
the company to run smoothly and stay alive.
Skim through chapter 1 and then discuss the major technologies that are expected to
totally change the way business is being done - Answer -Devices like cell phones,
smartphones, and tablets, as well as programs like Zoom and Skype, are now some of
the most common tools for business transactions and communications. These
technologies allow people across the entire world to conduct business together in
seconds.
In addition, most of today's purchases come from ordering online; In 2018,
approximately 190 million people made a purchase online. The result of this
technological advancement means that without these technologies, or an online
presence a business is not as effective as it could be. Considering such a rapidly large
increase ine-commerce businessess must adapt to a new supply chain management
and inventory system. Without the ability to create a faster and more efficient supply
chai,n a business is likely to become overwhelmed by the growing volume of orders and
future shipments from online purchases. Furthermore, businessess must recalibrate
from older ways of communication to become in tune with the new methods of modern
communication. For example, in 2018 around 220 million people used social media
sites and blogs to gather their news, 160 million people banked online, and 85 million
more people were blogs. With all of the new readers, writers, and comment-droppers
there are more ways to reach future customers and if a business fails to utilize these
channels then they are not doing business as effectively as it should be.
Discuss the business drivers of information systems (in page 11) and the role of
information systems in achieving the same. - Answer -The business drivers for the
implementation of information systems are operational excellence; new products,
services, and business models; customer and supplier intimacy; improved decision-
making; competitive advantage; and survival.
All six of these aspects aim to improve the experience for everyone involved in the
business process. While the textbook gave many examples where information systems
aided in achieving each goal, there are risks involved with using more technology and
automated systems. Under operational excellence, the textbook gave the example of
Walmart and how their suppliers are linked directly to their stores nationwide. Any form
of data error or glitch can cause issues like delayed deliveries or items running out of
stock. A similar situation arises under customer and supplier intimacy, a minor glitch
could disrupt the business and consumers. With new products, services, and business
models; and improved decision making the problem becomes data security and the
ability to prevent tampering with the company data and information. This isn't to say that
information systems are bad or harmful, just that there are risks involved and
advancements still to be made in order to continue benefiting from the use of
information systems for businesses' competitive advantages and survival in this
technological age.
