Management, Cdn. Ed., 14e (Robbins et al.)
Chapter 1 Managers and You in the Workplace
1.1 Describe who managers are and where they work.
1) What is an organization?
A) a complex entity with a flexible structure
B) a deliberate arrangement of people to accomplish a specific purpose
C) a deliberate structure created through growth and profits
D) an accidental entity born of innovative ideas of an entrepreneur
Answer: B
Diff: 3 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
2) Managers do not work in
A) large corporations
B) government departments
C) political organizations
D) by themselves
Answer: D
Diff: 1 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
3) Which common characteristic of all organizations is typically expressed in terms of a goal or a
set of goals?
A) composed of people
B) business strategy
C) deliberate structure
D) distinct purpose
Answer: D
Diff: 2 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
4) Which common characteristic of all organizations defines members' work relationships?
A) team composition
B) business strategy
C) deliberate structure
D) distinct purpose
Answer: C
Diff: 2 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
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,5) Managers who are responsible for making organization-wide decisions and establishing the
plans and goals that affect the entire organization are ________.
A) first-line managers
B) middle managers
C) top managers
D) division managers
Answer: C
Diff: 2 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
6) Division managers and plant managers are most likely at which level of management?
A) middle
B) first-line
C) top
D) supervisor
Answer: A
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
7) The lowest level of management is ________.
A) a plant manager
B) a project manager
C) a first-line manager
D) a general manager
Answer: C
Diff: 1 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
8) Managers with titles such as project leader, plant manager, or regional manager are ________.
A) first-line managers
B) top managers
C) managing directors
D) middle managers
Answer: D
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
9) Division manager is associated with which of the following levels of management?
A) team leaders
B) middle managers
C) first-line managers
D) top managers
Answer: B
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,Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a
finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn
reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently,
Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns
in the production area. The focus of the meeting was to judge the validity of the customer
concerns and to develop a specific plan to address these concerns.
10) What do Kelly, Sam, Pat, and Chris all have in common?
A) They all produce the same product.
B) They all have the same job content.
C) They all are managers.
D) They all have the same vision.
Answer: C
Diff: 1 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
11) Kelly is at what level of management?
A) top manager
B) division manager
C) middle manager
D) first-line manager
Answer: D
Diff: 1 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
12) Sam and Pat are both at what level of management?
A) top management
B) middle management
C) supervisory level
D) first-line management
Answer: B
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
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, 13) Chris is most likely at what level of management?
A) top management
B) middle management
C) first-line management
D) regional management
Answer: A
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
Refer to the scenario below to answer the following questions.
Joe the Manager (Scenario)
As a production supervisor, Joe decides on Friday afternoon how many units of output his
employees should produce next week, as well as which products will be produced on which days
in the department. He also decides which employees are going to be responsible for operating
which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands
out work assignment sheets to inform the employees about which machines each will operate for
the week. Joe also announces that the schedule will be challenging because of an increase in the
targeted number of output units. He encourages his subordinates by Describing them that he is
confident they will achieve the production targets because they are such hard-working and
skilled employees. Then, during the week, he monitors the daily production output and records
the number of units that successfully achieved the company's quality standards, as well as the
number of units that were unsatisfactory and had to be scrapped.
14) Joe's position is at which managerial level?
A) top manager
B) middle manager
C) general manager
D) first-line manager
Answer: D
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
15) Supervisors and shift managers may both be considered first-line managers.
Answer: TRUE
Diff: 1 Type: TF
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
16) Middle managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization.
Answer: FALSE
Diff: 1 Type: TF
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
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Chapter 1 Managers and You in the Workplace
1.1 Describe who managers are and where they work.
1) What is an organization?
A) a complex entity with a flexible structure
B) a deliberate arrangement of people to accomplish a specific purpose
C) a deliberate structure created through growth and profits
D) an accidental entity born of innovative ideas of an entrepreneur
Answer: B
Diff: 3 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
2) Managers do not work in
A) large corporations
B) government departments
C) political organizations
D) by themselves
Answer: D
Diff: 1 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
3) Which common characteristic of all organizations is typically expressed in terms of a goal or a
set of goals?
A) composed of people
B) business strategy
C) deliberate structure
D) distinct purpose
Answer: D
Diff: 2 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
4) Which common characteristic of all organizations defines members' work relationships?
A) team composition
B) business strategy
C) deliberate structure
D) distinct purpose
Answer: C
Diff: 2 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
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,5) Managers who are responsible for making organization-wide decisions and establishing the
plans and goals that affect the entire organization are ________.
A) first-line managers
B) middle managers
C) top managers
D) division managers
Answer: C
Diff: 2 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
6) Division managers and plant managers are most likely at which level of management?
A) middle
B) first-line
C) top
D) supervisor
Answer: A
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
7) The lowest level of management is ________.
A) a plant manager
B) a project manager
C) a first-line manager
D) a general manager
Answer: C
Diff: 1 Type: MC
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
8) Managers with titles such as project leader, plant manager, or regional manager are ________.
A) first-line managers
B) top managers
C) managing directors
D) middle managers
Answer: D
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
9) Division manager is associated with which of the following levels of management?
A) team leaders
B) middle managers
C) first-line managers
D) top managers
Answer: B
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,Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a
finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn
reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently,
Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns
in the production area. The focus of the meeting was to judge the validity of the customer
concerns and to develop a specific plan to address these concerns.
10) What do Kelly, Sam, Pat, and Chris all have in common?
A) They all produce the same product.
B) They all have the same job content.
C) They all are managers.
D) They all have the same vision.
Answer: C
Diff: 1 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
11) Kelly is at what level of management?
A) top manager
B) division manager
C) middle manager
D) first-line manager
Answer: D
Diff: 1 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
12) Sam and Pat are both at what level of management?
A) top management
B) middle management
C) supervisory level
D) first-line management
Answer: B
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
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, 13) Chris is most likely at what level of management?
A) top management
B) middle management
C) first-line management
D) regional management
Answer: A
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
Refer to the scenario below to answer the following questions.
Joe the Manager (Scenario)
As a production supervisor, Joe decides on Friday afternoon how many units of output his
employees should produce next week, as well as which products will be produced on which days
in the department. He also decides which employees are going to be responsible for operating
which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands
out work assignment sheets to inform the employees about which machines each will operate for
the week. Joe also announces that the schedule will be challenging because of an increase in the
targeted number of output units. He encourages his subordinates by Describing them that he is
confident they will achieve the production targets because they are such hard-working and
skilled employees. Then, during the week, he monitors the daily production output and records
the number of units that successfully achieved the company's quality standards, as well as the
number of units that were unsatisfactory and had to be scrapped.
14) Joe's position is at which managerial level?
A) top manager
B) middle manager
C) general manager
D) first-line manager
Answer: D
Diff: 2 Type: MC
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
15) Supervisors and shift managers may both be considered first-line managers.
Answer: TRUE
Diff: 1 Type: TF
Skill: Applied
Learning Outcome: 1-1 Describe who managers are and where they work.
16) Middle managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization.
Answer: FALSE
Diff: 1 Type: TF
Skill: Recall
Learning Outcome: 1-1 Describe who managers are and where they work.
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