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Professional Crisis Management (PCM) – Procedures & Strategies Study Guide

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Professional Crisis Management PCM, PCM study guide, crisis management procedures, PCM strategies, PCM practice questions, PCM exam prep, crisis management solutions, PCM training material

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Professional Crisis Management
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Professional Crisis Management








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Institution
Professional Crisis Management
Course
Professional Crisis Management

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Uploaded on
November 7, 2025
Number of pages
2
Written in
2025/2026
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Exam (elaborations)
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Overview of Professional Crisis Management (PCM)

Introduction to PCM

PCM stands for Professional Crisis Management, an association that provides training and
certification in crisis management.
The training focuses on prevention and de-escalation strategies to handle minor behavior
problems effectively.
Practitioners are trained to use only the necessary procedures to stop a crisis, emphasizing
minimal intervention.

Key Principles of PCM

Practitioners must adhere strictly to PCM procedures without modifications to ensure safety
and effectiveness.
The training includes various levels, with Level P requiring a minimum of 14 hours and P1
requiring 16 hours of training.

Safety and Comfort in PCM Procedures

All PCM procedures prioritize the comfort of individuals, ensuring they are placed in natural
and comfortable positions during interventions.
Safety procedures utilize clean, soft mats to protect individuals during crisis management.


Crisis Intervention Strategies

Prevention and De-escalation

Prevention strategies aim to increase on-task behaviors that are incompatible with crisis
behaviors.
Knowledge about the individual is crucial for selecting effective prevention strategies
tailored to their needs.

The Cycle of Crisis

The Cycle of Crisis includes stages such as Pre-crisis, Crisis, and Post-crisis, each
requiring specific strategies from staff.
At each level, staff should employ strategies like stable functioning prevention, de-
escalation, and reintegration.

Managing Off-task Behavior

Off-task behavior occurs when individuals stop engaging with assigned tasks, often due to
lack of reinforcement or task difficulty.
Staff should respond to off-task behavior with non-reactive strategies to minimize
escalation.


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