Yoder-Wise's Leading and Managing in Canadian Nursing 3rd Edition Yoder-
vb vb vb vb vb vb vb vb vb
Chapter 20: Building Teams Through Communication and Partnerships
Waddell/Walton: Yoder-
Wise’s Leading and Managing in Canadian Nursing, Third Edition
MULTIPLE CHOICE
A nurse manager is experiencing conflicts between herself and staff members. She had tr
i ed to develop a team by using a shared leadership model to empower the staff. Staff me
mbers are actually functioning:
As a team.
Independently.
Interdependently.
As a group.
ANS: D
A group is a collection of interconnected individuals working together for the same purpo
s e. A team is a unified group that is committed to a common purpose, performance goals,
and approach, for which they hold themselves mutually accountable. The conflict indicate
s that the staff may not be united in a common purpose.
DIF: Cognitive Level: Understand REF:
Page 348 TOP:
Nursing Process: Assessment
The nurse manager used a mediator to help resolve conflicts on the unit. During the medi
ation process, the nurse manager saw signs of potential team building. One key concept of
an effective team is:
a. Conflict. NURSINGTB.COM
b. Task clarity.
c. Commitment.
d. A designated leader.
ANS: C
Team building involves moving toward a common vision, which requires commitment.
Conflict and clarification of tasks are components in the development of this commitme
n t.
DIF: Cognitive Level: Understand REF: Pages 355-
356 TOP:
Nursing Process: Assessment
A mediator suggested that the nurse manager and staff members decide on a method t
o resolve conflicts. Why is it important to have agreements about how team members
will work together?
If there are no agreements, each member will make up his or her own procedu
r es without consensus.
People are naturally difficult and will not work well together without su
c h agreements.
People will naturally ask for agreements about how to be together.
A way to eliminate nonproductive team members must be availabl
ANS: A
,Yoder-Wise's Leading and Managing in Canadian Nursing 3rd Edition Yoder-
vb vb vb vb vb vb vb vb vb
It is important to establish team norms (how the team will function). Some of the rules
will centre on communications and how team members will treat one another, how confl
ict will be handled, and the decision-making process.
DIF: Cognitive Level: Understand REF: Pages 352-
353 TOP:
Nursing Process: Assessment
By following a shared leadership model, the nurse manager believes that staff members w
ill learn to function synergistically. Some teams function synergistically because member
s:
Do not volunteer unwanted information.
Actively listen to each other.
Listen to the person who believes he or she is an expert.
Do not speak unless they are absolutely sure they are correct in their views.
ANS: B
Active listening in a group creates synergy in that team members really hear one another
‘ s ideas and share in decision-making.
DIF: Cognitive Level: Understand REF:
Page 362 TOP:
Nursing Process: Assessment
The chief nursing officer decided that the nurse managers need a series of staff developm
e nt programs on team building through communication and partnerships. She understood
t hat the nurse managers needed to build confidence in ways of handling various situation
s
. The greatest deterrent to building confidence is:
a. Lack of clarity in the mission.
b. Lack of control of the eNnvirUSRonmNTIenGt. OB.CM
c. Fear that one cannot handle the consequences.
d. Fear that the boss will not like one‘s work.
ANS: C
Fear of not being able to manage consequences undermines confidence and a sense of c
o mpetency.
DIF: Cognitive Level: Understand 3 REF: Pages 352-
53 | Page 354 TOP: Nursing Process: Assessment
The state of being emotionally impelled, demonstrated by a sense of passion and dedicat
i on to a project or event, describes:
Commitment.
Control.
Willingness to cooperate.
Communication.
ANS: A
Commitment is described as having a sense of passion and dedication to a project witho
u t necessarily having a need to control.
Nursing Process: Assessment
DIF: Cognitive Level: Remember
Page 357 TOP:
, REF:
vb vb vb vb vb vb vb vb vb
Chapter 20: Building Teams Through Communication and Partnerships
Waddell/Walton: Yoder-
Wise’s Leading and Managing in Canadian Nursing, Third Edition
MULTIPLE CHOICE
A nurse manager is experiencing conflicts between herself and staff members. She had tr
i ed to develop a team by using a shared leadership model to empower the staff. Staff me
mbers are actually functioning:
As a team.
Independently.
Interdependently.
As a group.
ANS: D
A group is a collection of interconnected individuals working together for the same purpo
s e. A team is a unified group that is committed to a common purpose, performance goals,
and approach, for which they hold themselves mutually accountable. The conflict indicate
s that the staff may not be united in a common purpose.
DIF: Cognitive Level: Understand REF:
Page 348 TOP:
Nursing Process: Assessment
The nurse manager used a mediator to help resolve conflicts on the unit. During the medi
ation process, the nurse manager saw signs of potential team building. One key concept of
an effective team is:
a. Conflict. NURSINGTB.COM
b. Task clarity.
c. Commitment.
d. A designated leader.
ANS: C
Team building involves moving toward a common vision, which requires commitment.
Conflict and clarification of tasks are components in the development of this commitme
n t.
DIF: Cognitive Level: Understand REF: Pages 355-
356 TOP:
Nursing Process: Assessment
A mediator suggested that the nurse manager and staff members decide on a method t
o resolve conflicts. Why is it important to have agreements about how team members
will work together?
If there are no agreements, each member will make up his or her own procedu
r es without consensus.
People are naturally difficult and will not work well together without su
c h agreements.
People will naturally ask for agreements about how to be together.
A way to eliminate nonproductive team members must be availabl
ANS: A
,Yoder-Wise's Leading and Managing in Canadian Nursing 3rd Edition Yoder-
vb vb vb vb vb vb vb vb vb
It is important to establish team norms (how the team will function). Some of the rules
will centre on communications and how team members will treat one another, how confl
ict will be handled, and the decision-making process.
DIF: Cognitive Level: Understand REF: Pages 352-
353 TOP:
Nursing Process: Assessment
By following a shared leadership model, the nurse manager believes that staff members w
ill learn to function synergistically. Some teams function synergistically because member
s:
Do not volunteer unwanted information.
Actively listen to each other.
Listen to the person who believes he or she is an expert.
Do not speak unless they are absolutely sure they are correct in their views.
ANS: B
Active listening in a group creates synergy in that team members really hear one another
‘ s ideas and share in decision-making.
DIF: Cognitive Level: Understand REF:
Page 362 TOP:
Nursing Process: Assessment
The chief nursing officer decided that the nurse managers need a series of staff developm
e nt programs on team building through communication and partnerships. She understood
t hat the nurse managers needed to build confidence in ways of handling various situation
s
. The greatest deterrent to building confidence is:
a. Lack of clarity in the mission.
b. Lack of control of the eNnvirUSRonmNTIenGt. OB.CM
c. Fear that one cannot handle the consequences.
d. Fear that the boss will not like one‘s work.
ANS: C
Fear of not being able to manage consequences undermines confidence and a sense of c
o mpetency.
DIF: Cognitive Level: Understand 3 REF: Pages 352-
53 | Page 354 TOP: Nursing Process: Assessment
The state of being emotionally impelled, demonstrated by a sense of passion and dedicat
i on to a project or event, describes:
Commitment.
Control.
Willingness to cooperate.
Communication.
ANS: A
Commitment is described as having a sense of passion and dedication to a project witho
u t necessarily having a need to control.
Nursing Process: Assessment
DIF: Cognitive Level: Remember
Page 357 TOP:
, REF:
