mhr 405 final exam study Questions
with Correct Answers
Basics of organizational Communication - ANSWERS-the process by which info is
exchanged between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted to
the receiver
- the receiver must perceive the message and accurately decode it to achieve accurate
understanding
effective communication - ANSWERSoccurs when the right people receive the right
information in a timely manner
Chain of command (basics of organizational communication) - ANSWERS- lines on an
organizational chart represent lines of authority and reporting relationships known as...
Chain of command 3 forms of communication - ANSWERSDownward communication,
upward communication, horizontal communication
Downward communication - ANSWERSflow of info from top to bottom
upward communication - ANSWERSflow of info from bottom to top
Horizontal communication - ANSWERScommunication between functional areas
deficiencies in the chain of command - ANSWERSthe formal chain of command is an
incomplete and sometimes ineffective path of communication
chain of command is ineffective due to: - ANSWERSignoring informal communication,
filtering (bad news), slowness (the msg has to travel through formal channels)
Voice - ANSWERSconstructive expression of disagreement or concern about
organizational practices (speaking up)
silence - ANSWERSwithholding relevant information (can be contrasted to "speaking
up")
The mum effect - ANSWERSthe tendency to avoid communicating unfavourable news
to others (more likely when sender is responsible for the bad news)
The grapevine - ANSWERSan organization's informal communication network
, Characteristics of the grapevine - ANSWERS- communication through word of mouth,
social media, any CMC
- it can transmit info relevant to the performance of the organization as well as personal
gossip
Jargon - ANSWERSrefers to the specialized language used by job holders or members
of particular occupations or organizations to communicate with each other
Jargon: status - ANSWERScan be an efficient means of communicating with peers and
provides a touch of status to those who have mastered it
Non verbal language of work - ANSWERSthe transmission of messages by some
medium other than speech or writing (e.g body language)
major forms of non verbal communication - ANSWERSbody language, props, artifacts,
costumes, gestures
Body language - ANSWERSnon verbal communication that occurs by means of the
senders bodily motions and facial expressions or the senders physical location in
relation to the receiver
2 important messages sent via body language - ANSWERS- the extent to which the
sender likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
Props, artifacts and costumes - ANSWERS-non verbal communication can also occur
through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication - ANSWERSrevolves around the one up one
down position
cons of the grapvine - ANSWERS-pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour seems credible,
recipient is anxious
Cross cultural communication - ANSWERSdimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
Cultural context - ANSWERScultural info that surrounds a communication episode
(important in decoding a message)
- high context and low context cultures
with Correct Answers
Basics of organizational Communication - ANSWERS-the process by which info is
exchanged between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted to
the receiver
- the receiver must perceive the message and accurately decode it to achieve accurate
understanding
effective communication - ANSWERSoccurs when the right people receive the right
information in a timely manner
Chain of command (basics of organizational communication) - ANSWERS- lines on an
organizational chart represent lines of authority and reporting relationships known as...
Chain of command 3 forms of communication - ANSWERSDownward communication,
upward communication, horizontal communication
Downward communication - ANSWERSflow of info from top to bottom
upward communication - ANSWERSflow of info from bottom to top
Horizontal communication - ANSWERScommunication between functional areas
deficiencies in the chain of command - ANSWERSthe formal chain of command is an
incomplete and sometimes ineffective path of communication
chain of command is ineffective due to: - ANSWERSignoring informal communication,
filtering (bad news), slowness (the msg has to travel through formal channels)
Voice - ANSWERSconstructive expression of disagreement or concern about
organizational practices (speaking up)
silence - ANSWERSwithholding relevant information (can be contrasted to "speaking
up")
The mum effect - ANSWERSthe tendency to avoid communicating unfavourable news
to others (more likely when sender is responsible for the bad news)
The grapevine - ANSWERSan organization's informal communication network
, Characteristics of the grapevine - ANSWERS- communication through word of mouth,
social media, any CMC
- it can transmit info relevant to the performance of the organization as well as personal
gossip
Jargon - ANSWERSrefers to the specialized language used by job holders or members
of particular occupations or organizations to communicate with each other
Jargon: status - ANSWERScan be an efficient means of communicating with peers and
provides a touch of status to those who have mastered it
Non verbal language of work - ANSWERSthe transmission of messages by some
medium other than speech or writing (e.g body language)
major forms of non verbal communication - ANSWERSbody language, props, artifacts,
costumes, gestures
Body language - ANSWERSnon verbal communication that occurs by means of the
senders bodily motions and facial expressions or the senders physical location in
relation to the receiver
2 important messages sent via body language - ANSWERS- the extent to which the
sender likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
Props, artifacts and costumes - ANSWERS-non verbal communication can also occur
through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication - ANSWERSrevolves around the one up one
down position
cons of the grapvine - ANSWERS-pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour seems credible,
recipient is anxious
Cross cultural communication - ANSWERSdimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
Cultural context - ANSWERScultural info that surrounds a communication episode
(important in decoding a message)
- high context and low context cultures
