ITIL 4 FOUNDATION TEST PAPER QUESTIONS
AND SOLUTIONS 2026 GUARANTEED TO PASS
◉ User. Answer: The role that uses the service
◉ What are the 3 elements of a service offering. Answer: Goods, access
to resources and service actions
◉ What is the SVS. Answer: The Service Value Systems represents the
whole way of managing services using ITIL4
◉ What is an outcome. Answer: The result of an activity following a
process, or delivering a service
◉ What is an output. Answer: A tangible or intangible deliverable of an
activity
◉ Which practice involves defining business based metrics for services.
Answer: Service Level Management
◉ Which two Service Value Chain activities span all products and
services. Answer: Plan and Improve
, ◉ What are the three roles within a consumer. Answer: Customer, User
and $ponsor
◉ Which of the 7 principles removes steps that don't add value. Answer:
Keep it simple and practical
◉ Which of the 4 dimensions looks at skills. Answer: Organisations and
People
◉ What is the definition of Utility. Answer: The functionality offered by
a product or service to meet a particular need.
◉ When would you use the 7 principles. Answer: All the time
◉ Which of the 7 principles identifies consumers. Answer: Focus on
Value
◉ How would you automate a process or procedure. Answer: By
optimizing and simplifying it first
◉ Which of the 7 Principles looks at what you already have/ do.
Answer: Start where you are
AND SOLUTIONS 2026 GUARANTEED TO PASS
◉ User. Answer: The role that uses the service
◉ What are the 3 elements of a service offering. Answer: Goods, access
to resources and service actions
◉ What is the SVS. Answer: The Service Value Systems represents the
whole way of managing services using ITIL4
◉ What is an outcome. Answer: The result of an activity following a
process, or delivering a service
◉ What is an output. Answer: A tangible or intangible deliverable of an
activity
◉ Which practice involves defining business based metrics for services.
Answer: Service Level Management
◉ Which two Service Value Chain activities span all products and
services. Answer: Plan and Improve
, ◉ What are the three roles within a consumer. Answer: Customer, User
and $ponsor
◉ Which of the 7 principles removes steps that don't add value. Answer:
Keep it simple and practical
◉ Which of the 4 dimensions looks at skills. Answer: Organisations and
People
◉ What is the definition of Utility. Answer: The functionality offered by
a product or service to meet a particular need.
◉ When would you use the 7 principles. Answer: All the time
◉ Which of the 7 principles identifies consumers. Answer: Focus on
Value
◉ How would you automate a process or procedure. Answer: By
optimizing and simplifying it first
◉ Which of the 7 Principles looks at what you already have/ do.
Answer: Start where you are
