ITIL 4 FOUNDATION ACTUAL EXAM PAPER
2026 SOLVED QUESTIONS GRADED A+
◉ Agile. Answer:
◉ Agile. Answer: An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way
that is typified by collaboration, prioritization, iterative and incremental
delivery, and timeboxing.
◉ architecture management practice. Answer: The practice of providing
an understanding of all the different elements that make up an
organization and how those elements relate to one another
◉ asset register. Answer: A database or list of assets, capturing key
attributes such as ownership and financial value
◉ availability. Answer: The ability of an IT service or other
configuration item to perform its agreed function when required
◉ availability management practice. Answer: The practice of ensuring
that services deliver agreed levels of availability to meet the needs of
customers and users.
,◉ best practice. Answer: A way of working that has been proven to be
successful by multiple organizations
◉ big data. Answer: The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights
◉ business analysis practice. Answer: The practice of analysing a
business or some element of a business, defining its needs and
recommending solutions to address these needs and/or solve a business
problem, and create value for stakeholders
◉ business case. Answer: A justification for expenditure of
organizational resources, providing information about costs, benefits,
options, risks, and issues.
◉ business impact analysis (BIA). Answer: A key activity in the practice
of service continuity management that identifies vital business functions
and their dependencies
◉ business relationship manager (BRM). Answer: A role responsible for
maintaining good relationships with one or more customers
◉ call. Answer: An interaction (e.g. a telephone call) with the service
desk. A call could result in an incident or a service request being logged
,◉ call/contact centre. Answer: An organization or business unit that
handles large numbers of incoming and outgoing calls and other
interactions
◉ capability. Answer: The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity
◉ capacity and performance management practice. Answer: The practice
of ensuring that services achieve agreed and expected performance
levels, satisfying current and future demand in a cost-effective way
◉ capacity planning. Answer: The activity of creating a plan that
manages resources to meet demand for services
◉ change. Answer: The addition, modification, or removal of anything
that could have a direct or indirect effect on services
◉ change authority. Answer: A person or group responsible for
authorizing a change
◉ change control practice. Answer: The practice of ensuring that risks
are properly assessed, authorizing changes to proceed and managing a
change schedule in order to maximize the number of successful service
and product changes
, ◉ change model. Answer: A repeatable approach to the management of
a particular type of change
◉ change schedule. Answer: A calendar that shows planned and
historical changes
◉ charging. Answer: The activity that assigns a price for services
◉ cloud computing. Answer: A model for enabling on-demand network
access to a shared pool of configurable computing resources that can be
rapidly provided with minimal management effort or provider
interaction
◉ compliance. Answer: The act of ensuring that a standard or set of
guidelines is followed, or that proper, consistent accounting or other
practices are being employed
◉ confidentiality. Answer: A security objective that ensures information
is not made available or disclosed to unauthorized entities
◉ baseline. Answer: A report or metric that serves as a starting point
against which progress or change can be assessed
2026 SOLVED QUESTIONS GRADED A+
◉ Agile. Answer:
◉ Agile. Answer: An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way
that is typified by collaboration, prioritization, iterative and incremental
delivery, and timeboxing.
◉ architecture management practice. Answer: The practice of providing
an understanding of all the different elements that make up an
organization and how those elements relate to one another
◉ asset register. Answer: A database or list of assets, capturing key
attributes such as ownership and financial value
◉ availability. Answer: The ability of an IT service or other
configuration item to perform its agreed function when required
◉ availability management practice. Answer: The practice of ensuring
that services deliver agreed levels of availability to meet the needs of
customers and users.
,◉ best practice. Answer: A way of working that has been proven to be
successful by multiple organizations
◉ big data. Answer: The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights
◉ business analysis practice. Answer: The practice of analysing a
business or some element of a business, defining its needs and
recommending solutions to address these needs and/or solve a business
problem, and create value for stakeholders
◉ business case. Answer: A justification for expenditure of
organizational resources, providing information about costs, benefits,
options, risks, and issues.
◉ business impact analysis (BIA). Answer: A key activity in the practice
of service continuity management that identifies vital business functions
and their dependencies
◉ business relationship manager (BRM). Answer: A role responsible for
maintaining good relationships with one or more customers
◉ call. Answer: An interaction (e.g. a telephone call) with the service
desk. A call could result in an incident or a service request being logged
,◉ call/contact centre. Answer: An organization or business unit that
handles large numbers of incoming and outgoing calls and other
interactions
◉ capability. Answer: The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity
◉ capacity and performance management practice. Answer: The practice
of ensuring that services achieve agreed and expected performance
levels, satisfying current and future demand in a cost-effective way
◉ capacity planning. Answer: The activity of creating a plan that
manages resources to meet demand for services
◉ change. Answer: The addition, modification, or removal of anything
that could have a direct or indirect effect on services
◉ change authority. Answer: A person or group responsible for
authorizing a change
◉ change control practice. Answer: The practice of ensuring that risks
are properly assessed, authorizing changes to proceed and managing a
change schedule in order to maximize the number of successful service
and product changes
, ◉ change model. Answer: A repeatable approach to the management of
a particular type of change
◉ change schedule. Answer: A calendar that shows planned and
historical changes
◉ charging. Answer: The activity that assigns a price for services
◉ cloud computing. Answer: A model for enabling on-demand network
access to a shared pool of configurable computing resources that can be
rapidly provided with minimal management effort or provider
interaction
◉ compliance. Answer: The act of ensuring that a standard or set of
guidelines is followed, or that proper, consistent accounting or other
practices are being employed
◉ confidentiality. Answer: A security objective that ensures information
is not made available or disclosed to unauthorized entities
◉ baseline. Answer: A report or metric that serves as a starting point
against which progress or change can be assessed
