with Correct Answers
You are hired as a consultant for a restaurant manager. He tells you that he wants
servers who are friendly, cheerful, trustworthy, and cooperative. Which of the following
strategies would you recommend most highly? - ANSWERSHire servers that are
extraverted and agreeable
Which of the following personality traits is the best predictor of good performance
across all job types? - ANSWERSConscientiousness
Someone who feels and thinks positively about their pay, promotion, opportunities, job
resources, supervisor, and their benefit package is best describes as having which
attitude? - ANSWERSHigh job satisfaction
Stephen is a leader who is good at recognizing when his employees are angry or upset
and making them fell better. However, he knows deep down that he is faking his
emotions when he acts sympathetic, because he is not actually adapting how he feels
inside when he interacts with others. He simply finds it hard to regulate his own
emotions. Which of the following is the characteristic associated with emotional
intelligence that best describes Stephen? - ANSWERSLow in self-management
Jessica was so focused on giving her lecture that she didn't notice that the entire back
row of the class was sleeping. This is an example of which type of perceptual error? -
ANSWERSSelective attention
Motivation is best defined as a process that _____. - ANSWERSAccounts for an
individual's efforts towards attaining a goal
According to the EPO model, the knowledge that an employee makes a psychological
contract with her manager and therefore trusts that her performance will be rewarded is:
- ANSWERSP to O
All of the following are helpful in improving the effectiveness of goal setting EXCEPT: -
ANSWERS(All of the above)
- Making goals difficult but attainable
- Making sure that the employee has the ability to attain the goal
- Making the goal public
- Providing feedback on progress
As a manager implementing goal setting, which of the following goals is least likely to be
effective? - ANSWERSIncrease the amount of money made in the restaurant tonight