Nursing 340 Quiz 2 – Review Questions,
Answers & Key Concepts REAL EXAM!!!
___: cyclic process whereby the receiver becomes the sender on responding to the message; this is
followed by repeated alternating of roles. - ANSWER ✔---Dynamic
What are the 3 primary components of effective communication? - ANSWER ✔---- sender
- message
- receiver
____: the spoken word - ANSWER ✔---Verbal Communication
Factors influence meaning of speech:
- Same words can have several meanings
- Tone or inflection affects ___.
- True meaning of a statement may be contained in the ___ placed on a specific word. - ANSWER ✔-
--- meaning
,- emphasis
____: Involves a predisposition or tendency to respond in one way or another. ____ that accompanies a
verbal interaction is more meaningful than the actual words spoken. - ANSWER ✔---Attitude
- Attitude
Many factors confirm/deny the spoken word:
- ___ expression
- Presence or absence of ___, ___, & ___.
- Indirect nonverbal messages influence communication: - ANSWER ✔---- Facial
- eye contact, posture, and body movement
- Dressing style
- Lifestyle
- Material possessions
When verbal and nonverbal messages do not agree, ___. - ANSWER ✔---receiver is more likely to
believe the nonverbal message
Development of trust is enhanced by: - ANSWER ✔---- Openness on the part of the nurse
- Honesty, integrity, and dependability
___ is essential to effective communication between patient and nurse. - ANSWER ✔---Developing
trust
Nursing and interdisciplinary team members should share the essential element of ___. -
ANSWER ✔---trust
Trust is achieved by:
- Communicating clearly in ___ that laypersons can understand.
Keeping promises
, - Protecting ___.
- Avoiding ___ such as blocking and false reassurance.
- Being available to the individual. - ANSWER ✔---- language
- confidentiality
- negative communication techniques
___ demonstrates undivided attention to the patient. It is important in communication with coworkers
and interdisciplinary team members. Avoidance of this can be interpreted a number of ways: ___. Use of
this is a ___. In some cultures, avoidance of this is a more ___. - ANSWER ✔---Establishing eye
contact
- shy, scared, insecure, preoccupied, unprepared, dishonest (and so on)
- Western value
- appropriate social behavior
___ or statements that require more information than yes or no. - ANSWER ✔---Open-ended
questions
___: Sender should ask for feedback to be certain the receiver is correctly interpreting what is being
said. - ANSWER ✔---Clarifying Information
Other techniques to clarify communication: - ANSWER ✔---- Use easily understood language
- Give examples
- Draw a picture
- Make a list
Communication is enriched through an ___ such as holding arms at the side or out toward the patient
rather than crossed & leaning toward the patient as if to hear more clearly, rather than away from the
patient. - ANSWER ✔---- open stance
List closed communication styles: - ANSWER ✔---- Asking yes/no questions
- Making inquiries or statements that require single-word ANSWERwers and limit the response
Answers & Key Concepts REAL EXAM!!!
___: cyclic process whereby the receiver becomes the sender on responding to the message; this is
followed by repeated alternating of roles. - ANSWER ✔---Dynamic
What are the 3 primary components of effective communication? - ANSWER ✔---- sender
- message
- receiver
____: the spoken word - ANSWER ✔---Verbal Communication
Factors influence meaning of speech:
- Same words can have several meanings
- Tone or inflection affects ___.
- True meaning of a statement may be contained in the ___ placed on a specific word. - ANSWER ✔-
--- meaning
,- emphasis
____: Involves a predisposition or tendency to respond in one way or another. ____ that accompanies a
verbal interaction is more meaningful than the actual words spoken. - ANSWER ✔---Attitude
- Attitude
Many factors confirm/deny the spoken word:
- ___ expression
- Presence or absence of ___, ___, & ___.
- Indirect nonverbal messages influence communication: - ANSWER ✔---- Facial
- eye contact, posture, and body movement
- Dressing style
- Lifestyle
- Material possessions
When verbal and nonverbal messages do not agree, ___. - ANSWER ✔---receiver is more likely to
believe the nonverbal message
Development of trust is enhanced by: - ANSWER ✔---- Openness on the part of the nurse
- Honesty, integrity, and dependability
___ is essential to effective communication between patient and nurse. - ANSWER ✔---Developing
trust
Nursing and interdisciplinary team members should share the essential element of ___. -
ANSWER ✔---trust
Trust is achieved by:
- Communicating clearly in ___ that laypersons can understand.
Keeping promises
, - Protecting ___.
- Avoiding ___ such as blocking and false reassurance.
- Being available to the individual. - ANSWER ✔---- language
- confidentiality
- negative communication techniques
___ demonstrates undivided attention to the patient. It is important in communication with coworkers
and interdisciplinary team members. Avoidance of this can be interpreted a number of ways: ___. Use of
this is a ___. In some cultures, avoidance of this is a more ___. - ANSWER ✔---Establishing eye
contact
- shy, scared, insecure, preoccupied, unprepared, dishonest (and so on)
- Western value
- appropriate social behavior
___ or statements that require more information than yes or no. - ANSWER ✔---Open-ended
questions
___: Sender should ask for feedback to be certain the receiver is correctly interpreting what is being
said. - ANSWER ✔---Clarifying Information
Other techniques to clarify communication: - ANSWER ✔---- Use easily understood language
- Give examples
- Draw a picture
- Make a list
Communication is enriched through an ___ such as holding arms at the side or out toward the patient
rather than crossed & leaning toward the patient as if to hear more clearly, rather than away from the
patient. - ANSWER ✔---- open stance
List closed communication styles: - ANSWER ✔---- Asking yes/no questions
- Making inquiries or statements that require single-word ANSWERwers and limit the response
