mhr 405 final exam study 2026 Questions
and Answers
Basics of organizational Communication - Correct answer--the process by which
info is exchanged between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted
to the receiver
- the receiver must perceive the message and accurately decode it to achieve
accurate understanding
effective communication - Correct answer-occurs when the right people receive the
right information in a timely manner
Chain of command (basics of organizational communication) - Correct answer--
lines on an organizational chart represent lines of authority and reporting
relationships known as...
Chain of command 3 forms of communication - Correct answer-Downward
communication, upward communication, horizontal communication
Downward communication - Correct answer-flow of info from top to bottom
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,upward communication - Correct answer-flow of info from bottom to top
Horizontal communication - Correct answer-communication between functional
areas
deficiencies in the chain of command - Correct answer-the formal chain of
command is an incomplete and sometimes ineffective path of communication
chain of command is ineffective due to: - Correct answer-ignoring informal
communication, filtering (bad news), slowness (the msg has to travel through
formal channels)
Voice - Correct answer-constructive expression of disagreement or concern about
organizational practices (speaking up)
silence - Correct answer-withholding relevant information (can be contrasted to
"speaking up")
The mum effect - Correct answer-the tendency to avoid communicating
unfavourable news to others (more likely when sender is responsible for the bad
news)
The grapevine - Correct answer-an organization's informal communication network
Characteristics of the grapevine - Correct answer-- communication through word
of mouth, social media, any CMC
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,- it can transmit info relevant to the performance of the organization as well as
personal gossip
Jargon - Correct answer-refers to the specialized language used by job holders or
members of particular occupations or organizations to communicate with each
other
Jargon: status - Correct answer-can be an efficient means of communicating with
peers and provides a touch of status to those who have mastered it
Non verbal language of work - Correct answer-the transmission of messages by
some medium other than speech or writing (e.g body language)
major forms of non verbal communication - Correct answer-body language, props,
artifacts, costumes, gestures
Body language - Correct answer-non verbal communication that occurs by means
of the senders bodily motions and facial expressions or the senders physical
location in relation to the receiver
2 important messages sent via body language - Correct answer-- the extent to
which the sender likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
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, Props, artifacts and costumes - Correct answer--non verbal communication can
also occur through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication - Correct answer-revolves around the one up
one down position
cons of the grapvine - Correct answer--pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour seems
credible, recipient is anxious
Cross cultural communication - Correct answer-dimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
Cultural context - Correct answer-cultural info that surrounds a communication
episode (important in decoding a message)
- high context and low context cultures
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and Answers
Basics of organizational Communication - Correct answer--the process by which
info is exchanged between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted
to the receiver
- the receiver must perceive the message and accurately decode it to achieve
accurate understanding
effective communication - Correct answer-occurs when the right people receive the
right information in a timely manner
Chain of command (basics of organizational communication) - Correct answer--
lines on an organizational chart represent lines of authority and reporting
relationships known as...
Chain of command 3 forms of communication - Correct answer-Downward
communication, upward communication, horizontal communication
Downward communication - Correct answer-flow of info from top to bottom
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,upward communication - Correct answer-flow of info from bottom to top
Horizontal communication - Correct answer-communication between functional
areas
deficiencies in the chain of command - Correct answer-the formal chain of
command is an incomplete and sometimes ineffective path of communication
chain of command is ineffective due to: - Correct answer-ignoring informal
communication, filtering (bad news), slowness (the msg has to travel through
formal channels)
Voice - Correct answer-constructive expression of disagreement or concern about
organizational practices (speaking up)
silence - Correct answer-withholding relevant information (can be contrasted to
"speaking up")
The mum effect - Correct answer-the tendency to avoid communicating
unfavourable news to others (more likely when sender is responsible for the bad
news)
The grapevine - Correct answer-an organization's informal communication network
Characteristics of the grapevine - Correct answer-- communication through word
of mouth, social media, any CMC
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,- it can transmit info relevant to the performance of the organization as well as
personal gossip
Jargon - Correct answer-refers to the specialized language used by job holders or
members of particular occupations or organizations to communicate with each
other
Jargon: status - Correct answer-can be an efficient means of communicating with
peers and provides a touch of status to those who have mastered it
Non verbal language of work - Correct answer-the transmission of messages by
some medium other than speech or writing (e.g body language)
major forms of non verbal communication - Correct answer-body language, props,
artifacts, costumes, gestures
Body language - Correct answer-non verbal communication that occurs by means
of the senders bodily motions and facial expressions or the senders physical
location in relation to the receiver
2 important messages sent via body language - Correct answer-- the extent to
which the sender likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
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, Props, artifacts and costumes - Correct answer--non verbal communication can
also occur through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication - Correct answer-revolves around the one up
one down position
cons of the grapvine - Correct answer--pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour seems
credible, recipient is anxious
Cross cultural communication - Correct answer-dimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
Cultural context - Correct answer-cultural info that surrounds a communication
episode (important in decoding a message)
- high context and low context cultures
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