TEST BANK
Operations Management
Sustainability and Supply Chain
Management
Third Canadian Edition
Hay Heizer
Texas Lutheran University
Barry Render
Collins College
Chuck Munson
Washington State University
Paul Griffin
Humber College
,ISBN: 978-0-13-5222877
Copyright ©2020 Pearson Canada Inc., Toronto, Ontario. All rights reserved. This work is protected by Canadian copyright laws
and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of
any part of this work (including on the Internet) will destroy the integrity of the work and is not permitted. The copyright holder
grants permission to instructors who have adopted Operations Management, by Heizer, Render, Munson, Griffin to post this
material online only if the use of the website is restricted by access codes to students in the instructor’s class that is using the
textbook and provided the reproduced material bears this copyright notice.
Operations Management, Cdn. Ed., 3e (Heizer/Render/Griffin)
Chapter 1 Operations and Productivity
1) Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labour requirements.
Answer: TRUE
Diff: 1 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
Diff: 2 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
4) Operations management is the set of activities that creates value in the form of goods and
services by transforming inputs into outputs.
Answer: TRUE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
5) An example of a "hidden" production function is money transfers at banks.
,Answer: TRUE
Diff: 3 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
6) One reason to study operations management is to learn how people organize themselves for
productive enterprise.
Answer: TRUE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
, 7) The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
Answer: TRUE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
8) "How much inventory of this item should we have?" is within the critical decision area of
managing quality.
Answer: FALSE
Diff: 1 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
9) In order to have a career in operations management one must have a degree in statistics or
quantitative methods.
Answer: FALSE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
10) Henry Ford is known as the Father of Scientific Management.
Answer: FALSE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
11) Shewhart's contributions to operations management came during the Scientific Management
Era.
Answer: FALSE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
12) Customer interaction is often high for manufacturing processes, but low for services.
Answer: FALSE
Diff: 2 Type: TF
Skill: knowledge
Objective: LO2 Explain the distinction between goods and services
13) Productivity is more difficult to improve in the service sector.
Answer: TRUE
Diff: 2 Type: TF
Skill: knowledge
Objective: LO6 Identify the critical variables in enhancing productivity
Operations Management
Sustainability and Supply Chain
Management
Third Canadian Edition
Hay Heizer
Texas Lutheran University
Barry Render
Collins College
Chuck Munson
Washington State University
Paul Griffin
Humber College
,ISBN: 978-0-13-5222877
Copyright ©2020 Pearson Canada Inc., Toronto, Ontario. All rights reserved. This work is protected by Canadian copyright laws
and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of
any part of this work (including on the Internet) will destroy the integrity of the work and is not permitted. The copyright holder
grants permission to instructors who have adopted Operations Management, by Heizer, Render, Munson, Griffin to post this
material online only if the use of the website is restricted by access codes to students in the instructor’s class that is using the
textbook and provided the reproduced material bears this copyright notice.
Operations Management, Cdn. Ed., 3e (Heizer/Render/Griffin)
Chapter 1 Operations and Productivity
1) Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labour requirements.
Answer: TRUE
Diff: 1 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
Diff: 2 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
4) Operations management is the set of activities that creates value in the form of goods and
services by transforming inputs into outputs.
Answer: TRUE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
5) An example of a "hidden" production function is money transfers at banks.
,Answer: TRUE
Diff: 3 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
6) One reason to study operations management is to learn how people organize themselves for
productive enterprise.
Answer: TRUE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
, 7) The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
Answer: TRUE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
8) "How much inventory of this item should we have?" is within the critical decision area of
managing quality.
Answer: FALSE
Diff: 1 Type: TF
Skill: comprehension
Objective: LO1 Define operations management
9) In order to have a career in operations management one must have a degree in statistics or
quantitative methods.
Answer: FALSE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
10) Henry Ford is known as the Father of Scientific Management.
Answer: FALSE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
11) Shewhart's contributions to operations management came during the Scientific Management
Era.
Answer: FALSE
Diff: 1 Type: TF
Skill: knowledge
Objective: LO1 Define operations management
12) Customer interaction is often high for manufacturing processes, but low for services.
Answer: FALSE
Diff: 2 Type: TF
Skill: knowledge
Objective: LO2 Explain the distinction between goods and services
13) Productivity is more difficult to improve in the service sector.
Answer: TRUE
Diff: 2 Type: TF
Skill: knowledge
Objective: LO6 Identify the critical variables in enhancing productivity
