PGA PGM 30 Level 3 Practice Questions Facility Management questions with complete solutions

PGA PGM 30 Level 3 Practice
Questions Facility Management
questions with complete solutions



When should a manager address performance gaps if an issue arises regarding a
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performer's work? - answer-If a gap arises, address the gap as soon as possible.
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How should the complexity of a task be handled if a performer is learning something
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new? - answer-Start simply, basics first.
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What expectations should a manager's performance standards reflect? - answer-Quality,
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timeliness, and initiative
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What element of the performance system describes the job task? - answer-Performance
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expectations
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What is the recommended guideline a manager should use if an employee's actual
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performance differs from expected performance? - answer-The performance system
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How should resources be allocated to avoid overwhelming a performer? - answer-Make
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performer aware of available recourses. Involve performer in allocation.
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What types of resources are needed to carry out the facility's mission and financial
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goals? - answer-Material, physical, human, financial, and time based
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The golf shop merchandise operation is underperforming to revenue projections and
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inventory management challenges are occurring. What type of resources could best
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resolve these problems? - answer-Material, physical, and human
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Which element of the performance system is being utilized when managers
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communicate the information needed for a performer to complete a task? - answer-
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Performance expectations v




Why would an audible thermometer need to be used to identify the appropriate
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temperature of food related to input? - answer-Audible thermometer is cue for action.
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Input is signal for action. Consists of cues that are presented in the system.
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, A hydraulic leak is discovered when using a triplex mower on the greens. What type of
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input amplifier can be implemented to minimize the problem? - answer-Provide on the
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spot coaching, develop a checklist, or job aide that is easily accessible
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What is defined as the information, circumstances, or events that signal a performer to
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tale the appropriate action? - answer-Input
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When conducting a junior event, twenty juniors pre-registered and forty-five attended on
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the day of the event. This prompted the facility to increase the professional staff by two
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teachers to accommodate the volume of juniors. In this example, what type of input
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signaled appropriate action? - answer-Circumstance
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What should a manager do when a performer has difficulty recognizing when to take
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action on a specific task? - answer-The manager may need to amplify the input to make
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sure that is it noticed.
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What type of consequence happens when a chef experiences gratification after
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presenting an elegant surf and turf dinner during the ladies' member-guest event? -
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answer-Internal (psychological)
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A team member who set the hole locations accurately and efficiently is assigned to
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routinely complete this maintenance task. What is the potential result of this situation. -
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answer-Positive consequence
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An employee is repeatedly late for the morning shift. The supervisor reassigns this
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person to the afternoon shift. What is the problem with this scheduling adjustment? -
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answer-Action and consequence are misaligned. The desired reinforcement will not
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appear.
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Cheryl, Maggie, and Rosa are all assigned to work in the bag room a few days a week.
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Maggie and Rosa are assigned to weekday shifts and Cheryl works the weekend. Both
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Maggie and Rosa have cleaned up the messy bag room upon return to work on
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Mondays. They do not understand why Cheryl is allowed to leave work without cleaning
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the bag room. What performance element needs to be addressed to resolve this issue. -
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answer-Feedback
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A member attempts to return a golf shirt and demands a cash refund. The assistant
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professional insists on following the established return policy for exchange. The member
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complains to the head professional, who then reprimands the assistant. Which element
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of the performance system is misaligned in this situation? - answer-Feedback
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An employee is struggling to develop relationships with the club members. The PGA
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General Manager should schedule this employee to shadow a top performer during their
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shifts. What type of feedback is shown in this example? - answer-Present feedback in a
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timely manner.
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