NSHC EXAM STUDY GUIDE
HC Delivery Trends - Answer -telephonic coaching has edged out face-face health
coaching.
NSHC's Code of Ethics & Standards of Practice - Answer -maintain strict level of
privacy and confidentiality, ensures client fully understands terms of coaching
relationship, truthfully identify health coaching qualifications, non judgemental of client's
beliefs, (etc.)
Communication Styles - Answer -Direct: talker, expresses opinions, fast speech,
impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial
expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - Answer -RELATER (resistance to see
new opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - Answer -1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - Answer -We only use "evaluative"
listening in day-to-day communication. There is too much time for distraction during
converstation. Practice "active listening" by making a conscious effort.
Strategies When Becoming Distracted - Answer -1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
, 5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - Answer -1. Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
Pros and Cons of Telephonic Coaching - Answer -(con) Can't see facial expressions
Characteristics of Types of Learning - Answer -Visual (watches the process, like charts
and graphs, likes to draw and doodle)
Auditory (follows spoken directions well, prefers speakers over reading)
Kinesthetic (can't sit for long, likes adventure, takes breaks when studying)
Why Characteristics Matter - Answer -Deeper insight to different ways people learn,
and how complex this process can be.
What is Important A/B Teach Back - Answer -Used to gauge or assess the client's
comprehension of instruction or health coaching guidance gained from the session.
Better accountability, better identification of barriers to communication.
Reasons Why People Don't Change Behavior - Answer -Their values don't support it,
they don't think it's important, don't think they can, no plan, no support
Stages of Change - Answer -Pre-contemplation
Contemplation
Preparation
Action
Maintenance
Termination/Relapse
Identifying Stages of Change With Client - Answer -Pre contemplation: Not considering
Contemplation: Thinking about within next 6 months
Preparation: Ready within next month
Action: Started within last 6 months
Maintenance: Preventing relapse 6 months and beyond
Termination/Relapse: Success vs. relapse
HC Delivery Trends - Answer -telephonic coaching has edged out face-face health
coaching.
NSHC's Code of Ethics & Standards of Practice - Answer -maintain strict level of
privacy and confidentiality, ensures client fully understands terms of coaching
relationship, truthfully identify health coaching qualifications, non judgemental of client's
beliefs, (etc.)
Communication Styles - Answer -Direct: talker, expresses opinions, fast speech,
impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial
expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - Answer -RELATER (resistance to see
new opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - Answer -1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - Answer -We only use "evaluative"
listening in day-to-day communication. There is too much time for distraction during
converstation. Practice "active listening" by making a conscious effort.
Strategies When Becoming Distracted - Answer -1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
, 5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - Answer -1. Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
Pros and Cons of Telephonic Coaching - Answer -(con) Can't see facial expressions
Characteristics of Types of Learning - Answer -Visual (watches the process, like charts
and graphs, likes to draw and doodle)
Auditory (follows spoken directions well, prefers speakers over reading)
Kinesthetic (can't sit for long, likes adventure, takes breaks when studying)
Why Characteristics Matter - Answer -Deeper insight to different ways people learn,
and how complex this process can be.
What is Important A/B Teach Back - Answer -Used to gauge or assess the client's
comprehension of instruction or health coaching guidance gained from the session.
Better accountability, better identification of barriers to communication.
Reasons Why People Don't Change Behavior - Answer -Their values don't support it,
they don't think it's important, don't think they can, no plan, no support
Stages of Change - Answer -Pre-contemplation
Contemplation
Preparation
Action
Maintenance
Termination/Relapse
Identifying Stages of Change With Client - Answer -Pre contemplation: Not considering
Contemplation: Thinking about within next 6 months
Preparation: Ready within next month
Action: Started within last 6 months
Maintenance: Preventing relapse 6 months and beyond
Termination/Relapse: Success vs. relapse
