WGU C201 Business Acumen Objective Assessment –
2025/2026 Updated Exam Prep & Study Guide | 100% Pass
Guarantee
What is Management? - correct answerManagement is the process of achieving
Organizational objectives through people and other resources. The Manager's job is to
combine Human and Technical resources in the best way possible to achieve the
company's goals.
How do the jobs of top managers, middle managers, and supervisory managers differ? -
correct answerTop managers design long term plans, set a direction for their
organization and inspire all employees to achieve the company's vision. Middle
managers focus on the specific mission and operations, products, or customers. They
develop procedures to implement the company's strategic plans. Supervisory interact
directly with non-management employees, who produce and sell the companies goods
and services. They are responsible for implementing the plans developed by middle
managers and motivating workers to accomplish daily, weekly, and monthly goals.
What is the relationship between the managers planning and controlling functions? -
correct answerControlling assess the success of the planning function. Controlling also
produces feedback for the next round of planning.
What is meant by a vision for the company? - correct answerA vision serves as a target
for the company's actions, helping direct the company towards opportunities and
differentiating it from its competitors.
Why is it important for a top executive to set high ethical standards? - correct
answerHigh ethical standards often result in a stable workforce, job satisfaction, and
customer loyalty.
Outline the planning process. - correct answerSome plans are very broad and long
range, focusing on key organizational objectives; others are more detailed and specify
how particular objectives will be achieved. From the mission statement to objectives to
specific plans, each phase must fit into comprehensive planning framework.
Describe the purpose of tactical planning. - correct answerThe purpose of tactical
planning is to determine which short-term activities should be implemented to
accomplish the companies overall strategy.
Compare the kinds of plans made by top managers and middle managers. - correct
answerTop managers focus on long-range, strategic plans. In contrast, middle-level
managers focus on short term tactical planning.
,What is the purpose of a mission statement? - correct answerA mission statement is a
companies written explanation of its purpose, the reason it exists, the customers it will
serve, and how it is different from its competitors. A mission statement guides the
actions of its company, managers, and employees.
Which of a company's characteristics does a SWOT analysis compare? - correct
answerStrength, Weaknesses, Opportunities and Threats Compared to its competitors.
How do managers use objectives? - correct answerObjectives set guideposts by which
managers define the organizations desired performance in such areas as new product
development, sales, customer service, and employee satisfaction.
Distinguish between programmed and nonprogrammed decisions. - correct
answerProgrammed decisions are like ordering office supplies, simple and happen
frequently- they are streamlined. Non-programmed are like entering a new market or
launching a new product- they require more individual evaluation.
What are they steps in the decision-making process? - correct answerRecognition of
problem or opportunity, development of alternatives, evaluation of alternatives, selection
and implementation of chosen alternative, and follow up to determine the effectiveness
of the decision.
How is leadership defined? - correct answerLeadership means directing or inspiring
people to attain certain organizational goals. Effective leaders share several traits, such
as empathy, self-awareness, and objectivity. Leaders also use the power of their job,
expertise, and experience to influence people.
Identify the styles of leadership as they appear along a continuum of greater or lesser
employee participation. - correct answerOne end of the continuum Autocratic leaders
makes decisions without consulting the employees. In the middle democratic leaders
ask for suggestions and want participation. At the end is free-rein which leaders leave
most of the decisions to the employees.
What is the relationship between leadership style and corporate culture? - correct
answerThe best leadership style to adopt often depends on the organizations corporate
culture and its system of principals, beliefs, and values. Managerial philosophies,
communications, networks, and workplace environment, and practices all influence
culture.
How do managers reinforce corporate culture? - correct answerManagers use symbols,
rituals, ceremonies, and stories to reinforce corporate culture.
What is the purpose of an organizational chart? - correct answerA visual representation
of a company's structure that illustrates the job positions and functions.
,What are the 5 major forms of departmentalization? - correct answerProduct: different
goods and services an organization offers. Geographical: Units by regions. Customer:
Units by different types of customers. Functional: Units by business activities like
Marketing or Finance, etc. Process: Unit by steps or Work processes it takes to
complete production or provide a service.
What does management mean? - correct answerOr span of control- Numbers of
employees the manager supervises.
What is mass production? - correct answerMass production is Manufacturing large
quantities of products through effective combinations of both employees with
specialized skills, mechanizations, and standardization.
What is the difference between flexible production and customer-driven production? -
correct answerFlexible production is using tech to receive and fulfill orders and skilled
people to carry out tasks associated with a specific order. Customer driven production
evaluates buyer demands to make the connection between products manufactured and
products purchased.
What are the 2 main production systems? - correct answerTwo main production
systems are Analytic and Synthetic
What are the 2 time-related production processes? - correct answerthe 2 time related
production processes are the continuous production process and the intermittent
production process.
List some of the reasons businesses invest in robots. - correct answerBusinesses use
robots to free people from boring sometimes dangerous assignments and perform tasks
that require repeated manipulation and materials, and tools.
What is a flexible manufacturing system (FMS)? - correct answerAn FMS is a
production facility that can be modified to manufacture different products.
What are the major benefits of computer-integrated manufacturing (CIM)? - correct
answerThe main benefits of CIM are increased productivity, decreased design costs,
increased equipment utilization, and improved quality.
How Does an environmental impact study influence the location decision? - correct
answerBecause it outlines how transportation, energy use, water and sewer treatment
needs, and other factors will affect plants, wildlife, water, air, and other elements of the
natural environment.
What human factors are relevant to the location decision? - correct answerThe areas
labor supply, labor costs, local regulations, taxes, and living conditions.
, List the 4 major tasks of production and operation managers. - correct answer4 Major
tasks of production and operations managers: Planning the overall production process,
determining the best layout for the firms facilities, implementing the production plan, and
controlling the manufacturing to ensure the highest quality.
What is the difference between a traditional manufacturing structure and a team-based
structure? - correct answerTraditional- each manager is given a specific level of
authority. Team-based- all workers are responsible for their output.
What factors affect the make, buy, or lease decision? - correct answerCost of leasing or
purchasing parts from vendors, versus producing them in house, the availability of
dependable outside suppliers, and the need for confidentiality.
What 5 steps are involved in controlling the production process? - correct
answerPlanning, routing, scheduling, dispatching, and follow-up.
What is the difference between a Gantt chart and a PERT chart? - correct answerGantt
charts tract projected and actual work progress over time, are used to schedule simple
project. PERT charts are to minimalize delays by coordinating all aspects of the
production process are used for more complex process.
What are some ways in which a company can monitor the quality level of its output? -
correct answerBenchmarking, Quality Control, Six Sigma, and ISO Standards
List some of the benefits of acquiring ISO 9000 Certification. - correct answerBenefits of
acquiring a 9000 certification: ensure that products meet customers' requirements.
Business partners, customers, suppliers, and consumers may prefer to deal with or buy
products from a certified organization.
Define distribution channels. - correct answerPaths that products, and the legal
ownership of them, follow from producer to consumer or business user.
What is a market intermediary? - correct answerIntermediary or a middleman, is a
business that moves goods between producers and consumers or business users, ie.
Wholesaler or Retailer.
What is Utility? - correct answerThe power of a good or service to satisfy a want or a
need for a customer.
Identify 3 ways marketing creates utility. - correct answerThrough Time, Place, and
Ownership
What is Marketing Concept? - correct answerCompanywide customer orientation with
the objective of achieving long run success. Marketplace success begins with the
customer.
2025/2026 Updated Exam Prep & Study Guide | 100% Pass
Guarantee
What is Management? - correct answerManagement is the process of achieving
Organizational objectives through people and other resources. The Manager's job is to
combine Human and Technical resources in the best way possible to achieve the
company's goals.
How do the jobs of top managers, middle managers, and supervisory managers differ? -
correct answerTop managers design long term plans, set a direction for their
organization and inspire all employees to achieve the company's vision. Middle
managers focus on the specific mission and operations, products, or customers. They
develop procedures to implement the company's strategic plans. Supervisory interact
directly with non-management employees, who produce and sell the companies goods
and services. They are responsible for implementing the plans developed by middle
managers and motivating workers to accomplish daily, weekly, and monthly goals.
What is the relationship between the managers planning and controlling functions? -
correct answerControlling assess the success of the planning function. Controlling also
produces feedback for the next round of planning.
What is meant by a vision for the company? - correct answerA vision serves as a target
for the company's actions, helping direct the company towards opportunities and
differentiating it from its competitors.
Why is it important for a top executive to set high ethical standards? - correct
answerHigh ethical standards often result in a stable workforce, job satisfaction, and
customer loyalty.
Outline the planning process. - correct answerSome plans are very broad and long
range, focusing on key organizational objectives; others are more detailed and specify
how particular objectives will be achieved. From the mission statement to objectives to
specific plans, each phase must fit into comprehensive planning framework.
Describe the purpose of tactical planning. - correct answerThe purpose of tactical
planning is to determine which short-term activities should be implemented to
accomplish the companies overall strategy.
Compare the kinds of plans made by top managers and middle managers. - correct
answerTop managers focus on long-range, strategic plans. In contrast, middle-level
managers focus on short term tactical planning.
,What is the purpose of a mission statement? - correct answerA mission statement is a
companies written explanation of its purpose, the reason it exists, the customers it will
serve, and how it is different from its competitors. A mission statement guides the
actions of its company, managers, and employees.
Which of a company's characteristics does a SWOT analysis compare? - correct
answerStrength, Weaknesses, Opportunities and Threats Compared to its competitors.
How do managers use objectives? - correct answerObjectives set guideposts by which
managers define the organizations desired performance in such areas as new product
development, sales, customer service, and employee satisfaction.
Distinguish between programmed and nonprogrammed decisions. - correct
answerProgrammed decisions are like ordering office supplies, simple and happen
frequently- they are streamlined. Non-programmed are like entering a new market or
launching a new product- they require more individual evaluation.
What are they steps in the decision-making process? - correct answerRecognition of
problem or opportunity, development of alternatives, evaluation of alternatives, selection
and implementation of chosen alternative, and follow up to determine the effectiveness
of the decision.
How is leadership defined? - correct answerLeadership means directing or inspiring
people to attain certain organizational goals. Effective leaders share several traits, such
as empathy, self-awareness, and objectivity. Leaders also use the power of their job,
expertise, and experience to influence people.
Identify the styles of leadership as they appear along a continuum of greater or lesser
employee participation. - correct answerOne end of the continuum Autocratic leaders
makes decisions without consulting the employees. In the middle democratic leaders
ask for suggestions and want participation. At the end is free-rein which leaders leave
most of the decisions to the employees.
What is the relationship between leadership style and corporate culture? - correct
answerThe best leadership style to adopt often depends on the organizations corporate
culture and its system of principals, beliefs, and values. Managerial philosophies,
communications, networks, and workplace environment, and practices all influence
culture.
How do managers reinforce corporate culture? - correct answerManagers use symbols,
rituals, ceremonies, and stories to reinforce corporate culture.
What is the purpose of an organizational chart? - correct answerA visual representation
of a company's structure that illustrates the job positions and functions.
,What are the 5 major forms of departmentalization? - correct answerProduct: different
goods and services an organization offers. Geographical: Units by regions. Customer:
Units by different types of customers. Functional: Units by business activities like
Marketing or Finance, etc. Process: Unit by steps or Work processes it takes to
complete production or provide a service.
What does management mean? - correct answerOr span of control- Numbers of
employees the manager supervises.
What is mass production? - correct answerMass production is Manufacturing large
quantities of products through effective combinations of both employees with
specialized skills, mechanizations, and standardization.
What is the difference between flexible production and customer-driven production? -
correct answerFlexible production is using tech to receive and fulfill orders and skilled
people to carry out tasks associated with a specific order. Customer driven production
evaluates buyer demands to make the connection between products manufactured and
products purchased.
What are the 2 main production systems? - correct answerTwo main production
systems are Analytic and Synthetic
What are the 2 time-related production processes? - correct answerthe 2 time related
production processes are the continuous production process and the intermittent
production process.
List some of the reasons businesses invest in robots. - correct answerBusinesses use
robots to free people from boring sometimes dangerous assignments and perform tasks
that require repeated manipulation and materials, and tools.
What is a flexible manufacturing system (FMS)? - correct answerAn FMS is a
production facility that can be modified to manufacture different products.
What are the major benefits of computer-integrated manufacturing (CIM)? - correct
answerThe main benefits of CIM are increased productivity, decreased design costs,
increased equipment utilization, and improved quality.
How Does an environmental impact study influence the location decision? - correct
answerBecause it outlines how transportation, energy use, water and sewer treatment
needs, and other factors will affect plants, wildlife, water, air, and other elements of the
natural environment.
What human factors are relevant to the location decision? - correct answerThe areas
labor supply, labor costs, local regulations, taxes, and living conditions.
, List the 4 major tasks of production and operation managers. - correct answer4 Major
tasks of production and operations managers: Planning the overall production process,
determining the best layout for the firms facilities, implementing the production plan, and
controlling the manufacturing to ensure the highest quality.
What is the difference between a traditional manufacturing structure and a team-based
structure? - correct answerTraditional- each manager is given a specific level of
authority. Team-based- all workers are responsible for their output.
What factors affect the make, buy, or lease decision? - correct answerCost of leasing or
purchasing parts from vendors, versus producing them in house, the availability of
dependable outside suppliers, and the need for confidentiality.
What 5 steps are involved in controlling the production process? - correct
answerPlanning, routing, scheduling, dispatching, and follow-up.
What is the difference between a Gantt chart and a PERT chart? - correct answerGantt
charts tract projected and actual work progress over time, are used to schedule simple
project. PERT charts are to minimalize delays by coordinating all aspects of the
production process are used for more complex process.
What are some ways in which a company can monitor the quality level of its output? -
correct answerBenchmarking, Quality Control, Six Sigma, and ISO Standards
List some of the benefits of acquiring ISO 9000 Certification. - correct answerBenefits of
acquiring a 9000 certification: ensure that products meet customers' requirements.
Business partners, customers, suppliers, and consumers may prefer to deal with or buy
products from a certified organization.
Define distribution channels. - correct answerPaths that products, and the legal
ownership of them, follow from producer to consumer or business user.
What is a market intermediary? - correct answerIntermediary or a middleman, is a
business that moves goods between producers and consumers or business users, ie.
Wholesaler or Retailer.
What is Utility? - correct answerThe power of a good or service to satisfy a want or a
need for a customer.
Identify 3 ways marketing creates utility. - correct answerThrough Time, Place, and
Ownership
What is Marketing Concept? - correct answerCompanywide customer orientation with
the objective of achieving long run success. Marketplace success begins with the
customer.
