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c429 Questions and Correct Answers
Competencies typically supplied to first-line leaders Ans: In-
house training and coaching
The program of preparation for senior leadership Ans: Formal
education, planned experience, and mentoring.
Staffing plans for nurses Ans: hours of care
per patient day
by skill level
Staffing for nurses Ans: Based on forecasts of demand & patient
need (acuity). Generates a forecast of fixed staffing & variable
staffing in some units.
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Inpatient nurse staffing Ans: Made for each nursing unit and
shift
Unified Operation Ans: ((MOST COMMON)) HCO owns and
operates the facility. Employs all professional and unprofessional
staff.
Shewhart Process for Performance Improvement Ans: PLAN, DO,
CHECK, ACT!
Measuring technical quality of clinical support services Ans:
Process review
Example: "I meet with one of my employees every week to discuss
his career goals, progress on his degree, and plans for the next
year Ans: Mentoring
This occurs when a supervisor, manager, leader, or someone who
has a higher position in an organization takes time to meet with
and guide another individual providing them with career advice
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and general information. This is not specific to a certain skill Ans:
Mentoring
Example: "I went to the ACHE dinner event to meet and network
with quality professionals and leaders from different hospitals".
Ans: Networking
This occurs when peers (similar ranked individuals or general
employees including leadership) get together and share contact
information, ideas, and experiences without putting that energy
towards solving a specific problem. This is more of a social task
Ans: Networking
This process involves working with a team or a peer with a similar
rank and level of influence in the organization. Ans: Peer
Collaboration
Normally you would be working on a shared project or helping one
another solve a specific problem. Ans: Peer Collaboration
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When an employee has to be trained again, usually due to a deficit
or issue that is persistent. Ans: Retraining
A several hour or full day/multi-day training that provides
professionals a chance to learn specific skills. Ans: Seminar
Why go to a seminar? Ans: Leaders may send employees to
seminars to learn new information regarding best practices and
how to improve operations.
Assesses leaders' skills as seen by subordinates, peers and
colleagues (e.g., suppliers), and superiors Ans: 360-degree survey
or multi-rater review
WATCH FOR DECOY WORDS Ans: Peer collaboration (correct) and
Peer Synergy (incorrect).
An organization has made a commitment to begin training its
employees to fill anticipated job openings in upcoming years. This
is an Example of: Ans: Succession Planning
© 2025 All rights reserved
c429 Questions and Correct Answers
Competencies typically supplied to first-line leaders Ans: In-
house training and coaching
The program of preparation for senior leadership Ans: Formal
education, planned experience, and mentoring.
Staffing plans for nurses Ans: hours of care
per patient day
by skill level
Staffing for nurses Ans: Based on forecasts of demand & patient
need (acuity). Generates a forecast of fixed staffing & variable
staffing in some units.
© 2025 All rights reserved
, 2 | Page
Inpatient nurse staffing Ans: Made for each nursing unit and
shift
Unified Operation Ans: ((MOST COMMON)) HCO owns and
operates the facility. Employs all professional and unprofessional
staff.
Shewhart Process for Performance Improvement Ans: PLAN, DO,
CHECK, ACT!
Measuring technical quality of clinical support services Ans:
Process review
Example: "I meet with one of my employees every week to discuss
his career goals, progress on his degree, and plans for the next
year Ans: Mentoring
This occurs when a supervisor, manager, leader, or someone who
has a higher position in an organization takes time to meet with
and guide another individual providing them with career advice
© 2025 All rights reserved
, 3 | Page
and general information. This is not specific to a certain skill Ans:
Mentoring
Example: "I went to the ACHE dinner event to meet and network
with quality professionals and leaders from different hospitals".
Ans: Networking
This occurs when peers (similar ranked individuals or general
employees including leadership) get together and share contact
information, ideas, and experiences without putting that energy
towards solving a specific problem. This is more of a social task
Ans: Networking
This process involves working with a team or a peer with a similar
rank and level of influence in the organization. Ans: Peer
Collaboration
Normally you would be working on a shared project or helping one
another solve a specific problem. Ans: Peer Collaboration
© 2025 All rights reserved
, 4 | Page
When an employee has to be trained again, usually due to a deficit
or issue that is persistent. Ans: Retraining
A several hour or full day/multi-day training that provides
professionals a chance to learn specific skills. Ans: Seminar
Why go to a seminar? Ans: Leaders may send employees to
seminars to learn new information regarding best practices and
how to improve operations.
Assesses leaders' skills as seen by subordinates, peers and
colleagues (e.g., suppliers), and superiors Ans: 360-degree survey
or multi-rater review
WATCH FOR DECOY WORDS Ans: Peer collaboration (correct) and
Peer Synergy (incorrect).
An organization has made a commitment to begin training its
employees to fill anticipated job openings in upcoming years. This
is an Example of: Ans: Succession Planning
© 2025 All rights reserved
