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C429 Questions and Correct Answers
values Ans: mission, vision and values are collectively developed
clarity Ans: specific desired behaviors are advertised to potential
associates and explicitly taught
Resonsiveness Ans: the responses given by management to
associate queries and request
Modeling Ans: the behavior of management is consistent with
mission, vision, and values
Audit Ans: systematic examination of a company's checks and
balances
Correction Ans: when necessary, management implements a
graduated corrective response that usually includes warnings,
retraining
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Cultural Leadership Ans: Primary way in which leaders influence
norms and values to build a high-performance culture
Establish the BEST place to give care in return to receive care.
Measuring and continuously improving the HCO's cultuer
implementing responsive leadership to build and sustain the
culture
Establishing a program to respond to resistance and protect
against damage.
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Reactions Ans: the leader should be satisfied with the
development activities that are offered
Learning Ans: the leader should be able to recite and be able to
facilitate and create this culture because it's what has been taught
transfer Ans: the leader should be able to apply the learning
Results Ans: the learning should improve mission achievement
measured in the unit's operational scorecard
evidence-based management Ans: operational infrastructure
whose purpose in to ensure that the HCO array of services.
boundary spanning
effectively designed
Aligned, integrated
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continuously improved
boundary spanning Ans: links to and coordinates the
organization with key elements in the external environment
Ex: flu season : hire more staff get more supplies
Knowledge management Ans: the implementing of systems and
practices to increase the sharing of knowledge and information
throughout an organization
Accountability and corporate design Ans: where it's explicit in
the team, and it goes back to integrate an array of optimal services
that are aimed at the community.
Governing Board Ans: Must establish a strategic direction for the
healthcare organization that meet stakeholder needs and resolves
conflicting views
© 2025 All rights reserved
C429 Questions and Correct Answers
values Ans: mission, vision and values are collectively developed
clarity Ans: specific desired behaviors are advertised to potential
associates and explicitly taught
Resonsiveness Ans: the responses given by management to
associate queries and request
Modeling Ans: the behavior of management is consistent with
mission, vision, and values
Audit Ans: systematic examination of a company's checks and
balances
Correction Ans: when necessary, management implements a
graduated corrective response that usually includes warnings,
retraining
© 2025 All rights reserved
, 2 | Page
Cultural Leadership Ans: Primary way in which leaders influence
norms and values to build a high-performance culture
Establish the BEST place to give care in return to receive care.
Measuring and continuously improving the HCO's cultuer
implementing responsive leadership to build and sustain the
culture
Establishing a program to respond to resistance and protect
against damage.
© 2025 All rights reserved
, 3 | Page
Reactions Ans: the leader should be satisfied with the
development activities that are offered
Learning Ans: the leader should be able to recite and be able to
facilitate and create this culture because it's what has been taught
transfer Ans: the leader should be able to apply the learning
Results Ans: the learning should improve mission achievement
measured in the unit's operational scorecard
evidence-based management Ans: operational infrastructure
whose purpose in to ensure that the HCO array of services.
boundary spanning
effectively designed
Aligned, integrated
© 2025 All rights reserved
, 4 | Page
continuously improved
boundary spanning Ans: links to and coordinates the
organization with key elements in the external environment
Ex: flu season : hire more staff get more supplies
Knowledge management Ans: the implementing of systems and
practices to increase the sharing of knowledge and information
throughout an organization
Accountability and corporate design Ans: where it's explicit in
the team, and it goes back to integrate an array of optimal services
that are aimed at the community.
Governing Board Ans: Must establish a strategic direction for the
healthcare organization that meet stakeholder needs and resolves
conflicting views
© 2025 All rights reserved
