ASAP PACE CERTIFICATION PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+<recent version>

ASAP PACE CERTIFICATION PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+&lt;recent version&gt; 1) Convergent thinking - ANSWER Relies on reason and logic to find the one best answer to a question 2) Robert's Rules of Order: Limit Debate - ANSWER Closing debate at a certain time, or limiting to a certain period of time 3) Robert's Rules of Order: Postpone to a Certain Time - ANSWER State the time the motion or agenda will be resumed 4) Robert's Rules of Order: Object to Consideration - ANSWER Objection must be stated before discussion or another motion is stated 5) Robert's Rules of Order: Lay on the Table - ANSWER Temporarily suspends further consideration/action on pending question; may be made after motion to close debate has carried or is pending 6) Robert's Rules of Order: Take from the Table - ANSWER Resumes consideration of item previously "laid on the table" - state the motion to take from the table 7) Robert's Rules of Order: Reconsider - ANSWER Can be made only by one on the prevailing side who has changed position or view 8) Robert's Rules of Order: Postpone Indefinitely - ANSWER Kills the question/resolution for this session - exception: the motion to reconsider can be made this session 9) Robert's Rules of Order: Suspend the Rules - ANSWER Allows a violation of the assembly's own rules; the object of the suspension must be specified 10) Meeting Minutes - ANSWER Written record of the various elements of a meeting including topics discussed and decisions made (fact based) 11) Email Management - ANSWER how to manage and navigate email 12) Inbox - ANSWER Folder where new messages are received; a temporary holding place where unprocessed messages live.Moved out of inbox once read and processed. 13) Archives - ANSWER Used to organize messages you want to be able to access later on, but which have already been processed 14) Pending Folder - ANSWER Used to store messages that are waiting for a response from someone else 15) Reply Folder - ANSWER Used to store messages that require a response from you, but for which you haven't yet responded 16) 5 Options for Processing Email - ANSWER 1. Delete it 2. Delegate it - read it and send it to someone else if necessary. then put it in pending folder or delete. 3. Do it (2 min or less) - quick reply. archive it. or pending folder if you're waiting on a response. 4. Delay it (more than 2 min to complete) - put it in pending folder 5. Archive it (doesn't require response or action) but i want to get to it later for reference 17) Managing Email for Others - ANSWER 1. Determine level of involvement 2. Outline specific rules for Admin 3. Determine how you will communicate read-only access or ability to move and organize for the executive. Respond on behalf of - pinnacle access Outline rules the admin will follow. Establish the communication system and let the executive know about everything you do or plan to do with the emails that way things are not done twice like replies. 18) Flag for Follow-Up (Outlook Tools) - ANSWER Gives a visual reminder to follow up in some way 19) Color Categories (Outlook Tools) - ANSWER Allow you to easily identify and group associated items 20) Rules (Outlook Tools) - ANSWER Reduce manually filing or taking the same action when a message arrives 21) Quick Steps (Outlook Tools) - ANSWER Applies multiple actions at the same time 22) Workspace Management - ANSWER It's about perception AND performance 23) 3 Reasons for Disorganization - ANSWER 1. You have too much stuff (Declutter) 2. The things you have do not have a place where they belong (Pick a Place) 3. You don't put things back where they belong (Put Things Back) 24) Paper Filing - ANSWER Purpose based, not type based Employee file is purpose based. Type based is too broad. Start broad and narrow down Consider location Understand retention policies 25) Digital Filing - ANSWER Logical hierarchical structure Consistent naming convention Regular & frequent clean up routine 26) Chromebook - ANSWER a computer running the Google Chrome OS with the requirement of Internet access to operate. Instead of installing and running programs from the hard drive almost everything is run from the cloud. 27) Cannot use Microsoft suite on the computer. Only online through limited programs that offer only 20% of the features. Used specifically for browsing or to be used with google suites. 28) Apple Mac OS - ANSWER An operating system specific to Apple. It can run Microsoft office suite except "Access". MAC can be partitioned into two different desktop images so they can flip back between ios and windows setup. 29) PC - ANSWER PC uses windows operating systems. Most commonly used in business. can use azure, teams, one drive, microsoft 365. 30) videoconferencing - ANSWER using video and audio links along with computers to let people in different locations see, hear, and talk with one another 31) Levels of Communication - ANSWER Casual Communication - low intensity, inconsequential, and light (ex: a spontaneous chat with a coworker in the hallway) Critical Communication - slightly higher intensity, more consequential, qnd a little more challenging (ex: a phone call to discuss the status of a project with its owner) Crucial Communication - 32) The communication Cycle - ANSWER SENDER (message, end code) --&gt; SEND --&gt; RECEIVER (decode, interpret) --&gt; receiver becomes sender Sender fliters message through unique lens of emotion, experience, background, education, and more. As the receiver, your job is to decode the messages coming your way, unpack them, and create meaning from them. When you are ready to provide feedback, you become the sender. 33) Being an Effective Communicator - ANSWER As the sender, this means your message is clear; you make the decoding process easy for the receiver(s) and minimize the potential for misunderstanding. As the receiver, this means you decode messages wisely, ensuring the understanding of the meaning of others. 34) Types of Communication - ANSWER One-Way - Message from sender to receiver, a fast effective way to disseminate information, but can create challenges; receivers do not have an opportunity to clarify Two-Way - messages are sent and received back and forth between two or more parties, creating a mutual exchange (ex: group discussion) 35) Why Communication Matters - ANSWER Your communication skills influence how people perceive you, how they treat you, and ultimately, the opportunities they afford now and in the future. Communication is the foundation for building, maintaining, and leveraging relationships; helps establish powerful, collaborative, and synergistic relationships. 36) Effective Communicators - ANSWER Avoid using: - Indirect, unclear, or vague words - Exaggerations - Buzzwords, jargon, obscure acronyms, and overly technical or complicated language - Too many words - Inappropriate or foul language 37) Tone of Voice - ANSWER Pitch - the degree of height or depth of a sound Pace - the rate at which words are spoken Volume - the degree of sound intensity or loudness Inflection - the rhythmic up and down of the voice, which shapes words Emphasis - the stress places upon a specific word or words to underscore importance 38) Cloud Computing - ANSWER A system in which all computer programs and data is stored on a central server owned by a company (e.g. Google) and accessed virtually by anyone in the office. 39) desk hoteling - ANSWER workers schedule their use of workspaces such as desks, cubicles, offices, and conference spaces. Reservation based. 40) floating workspace - ANSWER where office employees reserve space and resources depending on their task or project. 41) docking station - ANSWER A device that receives a laptop computer and provides additional secondary storage and easy connection to peripheral devices. 42) Dual Monitors - ANSWER good so that you can work simultaneously on multiple parts of the editing needed and also view changes with minimal effort.2nd monitor increases efficiency. go back and forth between information for projects. 43) standing desktop convertor - ANSWER an adjustable unit that can be placed on your desk. 44) Raises computer to accommodate standing and then collapses for when you want to sit. 45) headsets - ANSWER a pair of headphones, especially one with a microphone attached to it noise canceling is best to avoid distractions 46) earbuds - ANSWER Small speakers that rest inside each ear canal