MNB1601 Exam with 100% Correct
Answers
inputs; make transformation possible - ANSWER-The new, multi-level terminal links the
original domestic and international terminals and therefore improves passenger
experience and orientation. In the transformation model, the multi-level terminal
represents ______________ which _____________ .
the service is equipment orientated - ANSWER-OR Tambo International delivers a
mass service because
Making a detailed design of the layout. - ANSWER-Which one of the following
represents the final step in the layout of a manufacturing or service facility?
gap - ANSWER-The difference between expected quality and perceived quality is
known as the quality ______________
instrumentality - ANSWER-According to Vroom's expectancy theory, ______________
refers to the strength of a person's belief that a certain performance will lead to a
specific outcome.
Alderfer's ERG theory - ANSWER-existence needs, relatedness needs and growth
needs. To which motivation theory do these three needs refer?
- ANSWER-Maslow's hierarchy of needs
- ANSWER-Herzberg's two-factor theory
- ANSWER-McClelland's theory of needs
salary survey; job evaluation - ANSWER-Lerato starts with an external comparison by
doing a _______________ and then does an internal comparison by doing a
________________.
Problem-solving research - ANSWER-segmentation research, which type of research
will they need to conduct?
Phase 3 - ANSWER-During which phase of the price-determination process will the rate
of return play an important role?
- ANSWER-Phase1
Answers
inputs; make transformation possible - ANSWER-The new, multi-level terminal links the
original domestic and international terminals and therefore improves passenger
experience and orientation. In the transformation model, the multi-level terminal
represents ______________ which _____________ .
the service is equipment orientated - ANSWER-OR Tambo International delivers a
mass service because
Making a detailed design of the layout. - ANSWER-Which one of the following
represents the final step in the layout of a manufacturing or service facility?
gap - ANSWER-The difference between expected quality and perceived quality is
known as the quality ______________
instrumentality - ANSWER-According to Vroom's expectancy theory, ______________
refers to the strength of a person's belief that a certain performance will lead to a
specific outcome.
Alderfer's ERG theory - ANSWER-existence needs, relatedness needs and growth
needs. To which motivation theory do these three needs refer?
- ANSWER-Maslow's hierarchy of needs
- ANSWER-Herzberg's two-factor theory
- ANSWER-McClelland's theory of needs
salary survey; job evaluation - ANSWER-Lerato starts with an external comparison by
doing a _______________ and then does an internal comparison by doing a
________________.
Problem-solving research - ANSWER-segmentation research, which type of research
will they need to conduct?
Phase 3 - ANSWER-During which phase of the price-determination process will the rate
of return play an important role?
- ANSWER-Phase1
