PERFORMANCE MANAGEMENT AND
GOLF INSTRUCTION STRATEGIES.
EXAM QUESTIONS WITH VERIFIED
ANSWERS. A+ GRADE 2025/2026.
Negative consequence for positive behavior - ANS A situation where a team member is
penalized for performing well.
Positive consequence for positive behavior - ANS A situation where a team member is
rewarded for performing well.
Positive consequence for negative behavior - ANS A situation where a team member is
rewarded despite poor performance.
Negative consequence for negative behavior - ANS A situation where a team member is
penalized for poor performance.
Mandate a course of action - ANS What a manager should do when a performer has difficulty
recognizing when to take action on a specific task.
Reduce the complexity of the task - ANS A recommended guideline for a manager when an
employee's actual performance differs from expected performance.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Feedback - ANS The element of the performance system utilized when managers
communicate the information needed for a performer to complete a task.
Consequences - ANS The element of the performance system that is misaligned when a
member complains about a policy and the assistant is reprimanded.
Encouraging open expression - ANS An interpersonal skill a manager should use when
discussing agreed-upon expectations.
Recognize and commend achievements - ANS How managers can communicate their desire
to work with the performer to ensure success.
Autonomy - ANS The principle of motivating work involved when a manager delegates
responsibility for completion of a task from beginning to end.
Significant work - ANS The principle utilized when the PGA General Manager directs the
Merchandiser to conduct spot audits due to high shrinkage.
Skill variety - ANS The principle of motivating work being used when the head professional
gives the assistant professional freedom in managing the tournament.
True - ANS A motivated performer will succeed in any working environment.
Whole task - ANS The principle best represented when a PGA General Manager decides to
cross-train employees.
True - ANS In the termination stage of correcting performance problems, it is important to
determine if the performer was unwilling or unable to meet expectations.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
GOLF INSTRUCTION STRATEGIES.
EXAM QUESTIONS WITH VERIFIED
ANSWERS. A+ GRADE 2025/2026.
Negative consequence for positive behavior - ANS A situation where a team member is
penalized for performing well.
Positive consequence for positive behavior - ANS A situation where a team member is
rewarded for performing well.
Positive consequence for negative behavior - ANS A situation where a team member is
rewarded despite poor performance.
Negative consequence for negative behavior - ANS A situation where a team member is
penalized for poor performance.
Mandate a course of action - ANS What a manager should do when a performer has difficulty
recognizing when to take action on a specific task.
Reduce the complexity of the task - ANS A recommended guideline for a manager when an
employee's actual performance differs from expected performance.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Feedback - ANS The element of the performance system utilized when managers
communicate the information needed for a performer to complete a task.
Consequences - ANS The element of the performance system that is misaligned when a
member complains about a policy and the assistant is reprimanded.
Encouraging open expression - ANS An interpersonal skill a manager should use when
discussing agreed-upon expectations.
Recognize and commend achievements - ANS How managers can communicate their desire
to work with the performer to ensure success.
Autonomy - ANS The principle of motivating work involved when a manager delegates
responsibility for completion of a task from beginning to end.
Significant work - ANS The principle utilized when the PGA General Manager directs the
Merchandiser to conduct spot audits due to high shrinkage.
Skill variety - ANS The principle of motivating work being used when the head professional
gives the assistant professional freedom in managing the tournament.
True - ANS A motivated performer will succeed in any working environment.
Whole task - ANS The principle best represented when a PGA General Manager decides to
cross-train employees.
True - ANS In the termination stage of correcting performance problems, it is important to
determine if the performer was unwilling or unable to meet expectations.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
