MNB1601 ASSIGNMENT 1 SEMESTER 1 2021

MNB1601 EDUCATION


Assignment 01
Semester 01
2021




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ASSIGNMENT 1


Question 1

Option 2

Reference: Textbook Page 300

Mass services. Mass services represent operational processes where many client transactions
take place with limited client contact and in which the nature of the services provided is largely
standardised (variety is therefore low). These services are usually equipment oriented and are
provided on a larger scale (volume is therefore high). Examples of mass services include post
and telecommunication services, air- and rail-transport services, and television-broadcast
services.


Question 2

Option 3

Reference: Textbook Page 303

Although not all businesses necessarily follow the same steps, the typical sequence of steps
is as follows:
•Concept generation

•The screening process.

•Preliminary design.
•Evaluation and improvement.

•Prototype and final design.



Question 3

Option 1

Reference: Textbook Page 308

Planning and control activities are aimed at reconciling the provision ability of the operations
facility with the demand for specific products or services.