PGA PGM LEVEL 2 EXECUTIVE
MANAGEMENT TEST - GOLF
OPERATIONS & COMPLETE
ANSWERS
Why do managing play best practice vary across facility types? - correct answer ✔✔There are
several policies, procedures, and customer service considerations that must be examined in
order to manage play in a way that is tailored to a particular facility's clientele and needs.
Successful program manage to maintain an ideal level of customer service at each step of the
playing experience - before, during, and after.
How can a facility elevate the on-course experience of all players when beginners are part of the
play mix? - correct answer ✔✔Encouraging or requiring particular skill level before playing a
golf course helps combat pace-of-play related problems. Including etiquette and Rules in golfer
education programs for beginners at the facility is a great approach.
When are private facilities exempt from the accommodation requirements of the Americans
with Disabilities Act? - correct answer ✔✔If they do not allow any public play, such as in
tournaments or golf outings by non-members.
What facility functions need written safety procedures to insure uniform actions of staff? -
correct answer ✔✔Golf car use, inclement weather, medical emergencies, alcohol
consumption, and handling disruptive players.
How should the head professional respond to threatening weather? - correct answer ✔✔Refer
to our policies and implement them step by step if needed.
Under what law are golf facilities required to provide all people with goods and services on an
equal basis? - correct answer ✔✔Title III of the federal Americans with Disabilities Act (ADA)
, Which tee time starting system can reliably prevent players from monopolizing the best tee
times? - correct answer ✔✔Lotteries
Which tee time starting system compensates well for no-shows? - correct answer ✔✔"Walk and
play"
What should be addressed in a facility's reservation policies? - correct answer ✔✔Who can
make reservations, how far in advance reservations can be made, for which days reservations
are taken, what times are available for first-come, first-served play, golf rental policy
Why are on-course and phone-based reservation systems still significant even though Internet-
based tee time systems are becoming more prevalent? - correct answer ✔✔You can collect
customer information. It is the first form of contact that most players have with the golf club.
What criterion should management consider when determining the correct tee time interval? -
correct answer ✔✔Pace-of-play is a consideration, the type of facility, the customer base,
events or groups, busy days of the week
What does the USGA's Pace Rating System help determine? - correct answer ✔✔How quickly a
foursome of average golfers should play a course on a busy day.
What design characteristic would assist in speeding up pace-of-play? - correct answer ✔✔Time-
stamped scorecards, monitoring benchmark tees, or through GPS monitoring of the golf cars.
Make green contour relatively flat and even. Keep greens 7,500 square feet or smaller to
minimize 3 or 4 putting. Make the landing area around greens wide and open. Build greens
open in front, to favor run-up shots. Widen landing areas in fairways. Design greens so players
move off to the rear. Reduce distance between greens and the next teeing ground. Use multiple
tees for different ability levels. Mound fairway edges to contain tee shots. Reduce or eliminate
blind penalty areas. Limit the number of penalty areas. Avoid use of shrubs, bushes, and high
grass in normal areas of play. Place out of bounds on the left because many high-handicap
players slice. Make the practice area and chipoing and putting greens easily accessible to the
MANAGEMENT TEST - GOLF
OPERATIONS & COMPLETE
ANSWERS
Why do managing play best practice vary across facility types? - correct answer ✔✔There are
several policies, procedures, and customer service considerations that must be examined in
order to manage play in a way that is tailored to a particular facility's clientele and needs.
Successful program manage to maintain an ideal level of customer service at each step of the
playing experience - before, during, and after.
How can a facility elevate the on-course experience of all players when beginners are part of the
play mix? - correct answer ✔✔Encouraging or requiring particular skill level before playing a
golf course helps combat pace-of-play related problems. Including etiquette and Rules in golfer
education programs for beginners at the facility is a great approach.
When are private facilities exempt from the accommodation requirements of the Americans
with Disabilities Act? - correct answer ✔✔If they do not allow any public play, such as in
tournaments or golf outings by non-members.
What facility functions need written safety procedures to insure uniform actions of staff? -
correct answer ✔✔Golf car use, inclement weather, medical emergencies, alcohol
consumption, and handling disruptive players.
How should the head professional respond to threatening weather? - correct answer ✔✔Refer
to our policies and implement them step by step if needed.
Under what law are golf facilities required to provide all people with goods and services on an
equal basis? - correct answer ✔✔Title III of the federal Americans with Disabilities Act (ADA)
, Which tee time starting system can reliably prevent players from monopolizing the best tee
times? - correct answer ✔✔Lotteries
Which tee time starting system compensates well for no-shows? - correct answer ✔✔"Walk and
play"
What should be addressed in a facility's reservation policies? - correct answer ✔✔Who can
make reservations, how far in advance reservations can be made, for which days reservations
are taken, what times are available for first-come, first-served play, golf rental policy
Why are on-course and phone-based reservation systems still significant even though Internet-
based tee time systems are becoming more prevalent? - correct answer ✔✔You can collect
customer information. It is the first form of contact that most players have with the golf club.
What criterion should management consider when determining the correct tee time interval? -
correct answer ✔✔Pace-of-play is a consideration, the type of facility, the customer base,
events or groups, busy days of the week
What does the USGA's Pace Rating System help determine? - correct answer ✔✔How quickly a
foursome of average golfers should play a course on a busy day.
What design characteristic would assist in speeding up pace-of-play? - correct answer ✔✔Time-
stamped scorecards, monitoring benchmark tees, or through GPS monitoring of the golf cars.
Make green contour relatively flat and even. Keep greens 7,500 square feet or smaller to
minimize 3 or 4 putting. Make the landing area around greens wide and open. Build greens
open in front, to favor run-up shots. Widen landing areas in fairways. Design greens so players
move off to the rear. Reduce distance between greens and the next teeing ground. Use multiple
tees for different ability levels. Mound fairway edges to contain tee shots. Reduce or eliminate
blind penalty areas. Limit the number of penalty areas. Avoid use of shrubs, bushes, and high
grass in normal areas of play. Place out of bounds on the left because many high-handicap
players slice. Make the practice area and chipoing and putting greens easily accessible to the
