Business 107 Organizational Behavior Course ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Final Exam First set ||\\//|| ||\\//|| ||\\//|| ||\\//||
Low-Level Management - correct answer✔✔Management at this level involves dealing with ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
individual employees and is characterized by interpersonal requirements.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Controlling in Management - correct answer✔✔This is the final managerial function and ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
occurs when managers evaluate the outcome of their plan.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Leading in Management - correct answer✔✔Managers carry out this function when they
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communicate, motivate and otherwise positively interact with their subordinates. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Skills needed by managers - correct answer✔✔Technical Human Conceptual
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Systematic Study - correct answer✔✔A form of employee observation that looks at ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
behaviors and tries to find specific evidence. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Hawthorne Experiment - correct answer✔✔Occurring in 1927, this experiment tested
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
the connection between worker psychology and their production output. It led to the
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hawthorne Effect and fueled the human relations movement. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Decisional Roles - correct answer✔✔Managers in this role will act to make decisions and ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
try to find ways to improve the company. Entrepreneurs, negotiators and resource allocators
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
provide examples of this role.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Upward Communication - correct answer✔✔A type of communication that enables
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
employees to contact members of management. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,Groups / Teams - correct answer✔✔An element of human relations that improves
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
employee productivity by increasing socialization. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Good Leadership - correct answer✔✔Involving good communication and sound decision
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
making, this is an important element of organizational behavior. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Organizing in Management - correct answer✔✔A managerial function that requires ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
individuals to delegate work and create a structure to carry out a plan. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Internal Perspective - correct answer✔✔This perspective of organizational behavior focuses
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
on considering the feelings and thoughts of employees in order to understand behavior.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Human Skills in Management - correct answer✔✔These skills allow managers to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
successfully work and communicate with their employees. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Evidence-Based Management Study - correct answer✔✔This is the most precise method of ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
organizational behavioral study. It requires controlled observations. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Henry Mintzberg - correct answer✔✔A man who spent a lot of time studying the behavior
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of managers. He concluded that managers can act in 10 clear roles that can be sorted into
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
three categories. ||\\//||
Planning in Management - correct answer✔✔This managerial function involves coming up||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
with a plan that may need to be specialized to fit the requirements of the company.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Typically this function is ongoing. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Disciplines that shaped organizational behavior - correct answer✔✔Psychology ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Anthropology Sociology Medicine Management ||\\//|| ||\\//|| ||\\//||
, Informational Roles - correct answer✔✔This role in management deals with finding and ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
sharing information. Monitors, disseminators and spokespeople are examples of this role.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Western Electric (Hawthorne Works) Studies - correct answer✔✔Conducted from
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
1923-1933, these studies developed into the factors that affected worker accomplishment ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
and worker support in the face of poor management.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Conceptual Skills in Management - correct answer✔✔Analytical abilities and problem- ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
solving capabilities are involved in this type of managerial skill.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Technical Skills in Management - correct answer✔✔Managerial skills that are used when ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
trying to complete a task. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Intuition Study - correct answer✔✔This method for studying the behavior of employees ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
relies on gut feelings and common sense and can lead to incorrect observations.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Middle-Level Managemen - correct answer✔✔Managers at this level can lead departments ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
but still serve under higher level management.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Staffing in Management - correct answer✔✔This function of management is not always
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
agreed upon. It involves finding the right employees for necessary jobs.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
External Perspective - correct answer✔✔An organizational behavior perspective that ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
believes outside events and factors impact employee performance. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Top-Level Management - correct answer✔✔This level of management includes senior ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
executives and other individuals who hold a lot of power in the company. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Final Exam First set ||\\//|| ||\\//|| ||\\//|| ||\\//||
Low-Level Management - correct answer✔✔Management at this level involves dealing with ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
individual employees and is characterized by interpersonal requirements.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Controlling in Management - correct answer✔✔This is the final managerial function and ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
occurs when managers evaluate the outcome of their plan.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Leading in Management - correct answer✔✔Managers carry out this function when they
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communicate, motivate and otherwise positively interact with their subordinates. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Skills needed by managers - correct answer✔✔Technical Human Conceptual
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Systematic Study - correct answer✔✔A form of employee observation that looks at ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
behaviors and tries to find specific evidence. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Hawthorne Experiment - correct answer✔✔Occurring in 1927, this experiment tested
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
the connection between worker psychology and their production output. It led to the
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hawthorne Effect and fueled the human relations movement. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Decisional Roles - correct answer✔✔Managers in this role will act to make decisions and ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
try to find ways to improve the company. Entrepreneurs, negotiators and resource allocators
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
provide examples of this role.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Upward Communication - correct answer✔✔A type of communication that enables
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
employees to contact members of management. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,Groups / Teams - correct answer✔✔An element of human relations that improves
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
employee productivity by increasing socialization. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Good Leadership - correct answer✔✔Involving good communication and sound decision
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
making, this is an important element of organizational behavior. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Organizing in Management - correct answer✔✔A managerial function that requires ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
individuals to delegate work and create a structure to carry out a plan. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Internal Perspective - correct answer✔✔This perspective of organizational behavior focuses
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
on considering the feelings and thoughts of employees in order to understand behavior.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Human Skills in Management - correct answer✔✔These skills allow managers to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
successfully work and communicate with their employees. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Evidence-Based Management Study - correct answer✔✔This is the most precise method of ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
organizational behavioral study. It requires controlled observations. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Henry Mintzberg - correct answer✔✔A man who spent a lot of time studying the behavior
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of managers. He concluded that managers can act in 10 clear roles that can be sorted into
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
three categories. ||\\//||
Planning in Management - correct answer✔✔This managerial function involves coming up||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
with a plan that may need to be specialized to fit the requirements of the company.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Typically this function is ongoing. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Disciplines that shaped organizational behavior - correct answer✔✔Psychology ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Anthropology Sociology Medicine Management ||\\//|| ||\\//|| ||\\//||
, Informational Roles - correct answer✔✔This role in management deals with finding and ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
sharing information. Monitors, disseminators and spokespeople are examples of this role.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The Western Electric (Hawthorne Works) Studies - correct answer✔✔Conducted from
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
1923-1933, these studies developed into the factors that affected worker accomplishment ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
and worker support in the face of poor management.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Conceptual Skills in Management - correct answer✔✔Analytical abilities and problem- ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
solving capabilities are involved in this type of managerial skill.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Technical Skills in Management - correct answer✔✔Managerial skills that are used when ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
trying to complete a task. ||\\//|| ||\\//|| ||\\//|| ||\\//||
Intuition Study - correct answer✔✔This method for studying the behavior of employees ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
relies on gut feelings and common sense and can lead to incorrect observations.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Middle-Level Managemen - correct answer✔✔Managers at this level can lead departments ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
but still serve under higher level management.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Staffing in Management - correct answer✔✔This function of management is not always
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
agreed upon. It involves finding the right employees for necessary jobs.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
External Perspective - correct answer✔✔An organizational behavior perspective that ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
believes outside events and factors impact employee performance. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Top-Level Management - correct answer✔✔This level of management includes senior ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
executives and other individuals who hold a lot of power in the company. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
