TEEX EXAM WITH 100% CORRECT
ANSWERS
HSC §771.061, Confidentiality of information, information a service provider of
telecommunications services is required to furnish to a government entity in providing
computerized 9-1-1 service is confidential and ________________________.
Select one:
a. Not available for private inspection
b. Available for private inspection
c. Not available for public inspection Correct
d. Available for public inspection - Answer-C
An individual in ________________________ often exhibits the following:
- Turning away from their usual support systems
- Normal coping mechanisms don't work
Select one:
a. Crisis Correct
b. A calm and serene place emotionally
c. An all-inclusive resort
d. A slight panic - Answer-A
When dealing with a person in crisis, you should move away from emotional escalations
and more towards ________________________.
Select one:
a. Meditation
b. Sedation
c. Placing the person on a psychiatric hold
d. Specific actions and solutions Correct - Answer-D
The types of radio communication systems include:
Select one:
a. Half-duplex
b. Simplex
c. Repeater system
d. All of the above Correct - Answer-D
,The telecommunicator will be able to identify components of a CAD system, including:
- Unit status and recommendations
- TLETS/TCIC/NCIC interface
- ________________________
Select one:
a. Manual functions
b. Automatic functions Correct
c. Toggle functions
d. Algebraic functions - Answer-B
A feeling of despair and desperation; being incapable of finding a solution,
management, or accomplishment; and having no expectations of good or success is
known as ________________________.
Select one:
a. Helplessness Incorrect
b. A psychotic break
c. Hopelessness
d. Anxiety Incorrect - Answer-C
A ________________________ is an individual employed by or serving a law
enforcement agency who receives, processes, and transmits public safety information.
Select one:
a. Automated phone service
b. Telecommunicator Correct
c. Front Desk Sergeant
d. Receptionist - Answer-B
The FCC gives licenses to ________________________.
Select one:
a. Pet owners
b. Fishermen
c. Radio stations Correct
d. Car drivers - Answer-C
Mentally ill people do not share the same feelings as those persons that do not suffer
from mental illnesses and/or persons with a physical disability.
Select one:
a. TRUE
b. FALSE Correct - Answer-B
,Deaf means ________________________.
Select one:
a. Hard-of-hearing or unable to hear at all Correct
b. Unable to see and hear
c. Unable to see the color red
d. Having a constant ringing in ones ears - Answer-A
________________________ is a juvenile or adult with mental illness, mental
retardation, or developmental disability, who is arrested or charged with a criminal
offense.
Select one:
a. An offender with mental impairment
b. An offender
c. Someone with a mental impairment
d. A non-offender - Answer-A
The active listening technique of Effective Pauses uses ________________________
to encourage callers to continue speaking.
Select one:
a. Prizes
b. Silence Correct
c. Chatter
d. Errs, uhs, ums - Answer-B
If a person claims to be Abraham Lincoln, they are suffering from
________________________.
Select one:
a. Hallucinations
b. Delusions Correct
c. Mood swings
d. Abraham Lincoln syndrome - Answer-B
Call guides for telecommunicators can include:
Select one:
a. Flip cards
b. Scripts
c. Decision trees
d. All of the above Correct - Answer-D
People with ________________________ will have an abnormally high, expansive, or
irritated mood. They may be very talkative, are easily distracted, and engage in
risky/self-destructive behavior.
Select one:
a. Bipolar disorder Correct
, b. Depression
c. A calm demeanor
d. Hallucinations - Answer-A
If caller needs to evacuate a building due to fire, instruct them to use windows or
________________________.
Select one:
a. Elevators
b. Doors Correct
c. The roof
d. Stay put - Answer-B
Some liability concerns in emergency situations that involve a telecommunicator are:
- Expectation of service
- Standard of care
- ________________________
Select one:
a. Telephone service
b. Call center layout
c. Being empathetic
d. Response time Correct - Answer-D
________________________ means freedom from duty or penalty.
Select one:
a. Immunity Correct
b. Negligence
c. Gross negligence
d. Liability - Answer-A
If a person claims to be having a conversation with Abraham Lincoln, they are suffering
from ________________________.
Select one:
a. Hallucinations
b. Delusions Incorrect
c. Mood swings
d. Abraham Lincoln syndrome - Answer-A
Giving the caller their story back to them in your own words demonstrates the active
listening technique of ________________________.
Select one:
a. Paraphrasing Correct
ANSWERS
HSC §771.061, Confidentiality of information, information a service provider of
telecommunications services is required to furnish to a government entity in providing
computerized 9-1-1 service is confidential and ________________________.
Select one:
a. Not available for private inspection
b. Available for private inspection
c. Not available for public inspection Correct
d. Available for public inspection - Answer-C
An individual in ________________________ often exhibits the following:
- Turning away from their usual support systems
- Normal coping mechanisms don't work
Select one:
a. Crisis Correct
b. A calm and serene place emotionally
c. An all-inclusive resort
d. A slight panic - Answer-A
When dealing with a person in crisis, you should move away from emotional escalations
and more towards ________________________.
Select one:
a. Meditation
b. Sedation
c. Placing the person on a psychiatric hold
d. Specific actions and solutions Correct - Answer-D
The types of radio communication systems include:
Select one:
a. Half-duplex
b. Simplex
c. Repeater system
d. All of the above Correct - Answer-D
,The telecommunicator will be able to identify components of a CAD system, including:
- Unit status and recommendations
- TLETS/TCIC/NCIC interface
- ________________________
Select one:
a. Manual functions
b. Automatic functions Correct
c. Toggle functions
d. Algebraic functions - Answer-B
A feeling of despair and desperation; being incapable of finding a solution,
management, or accomplishment; and having no expectations of good or success is
known as ________________________.
Select one:
a. Helplessness Incorrect
b. A psychotic break
c. Hopelessness
d. Anxiety Incorrect - Answer-C
A ________________________ is an individual employed by or serving a law
enforcement agency who receives, processes, and transmits public safety information.
Select one:
a. Automated phone service
b. Telecommunicator Correct
c. Front Desk Sergeant
d. Receptionist - Answer-B
The FCC gives licenses to ________________________.
Select one:
a. Pet owners
b. Fishermen
c. Radio stations Correct
d. Car drivers - Answer-C
Mentally ill people do not share the same feelings as those persons that do not suffer
from mental illnesses and/or persons with a physical disability.
Select one:
a. TRUE
b. FALSE Correct - Answer-B
,Deaf means ________________________.
Select one:
a. Hard-of-hearing or unable to hear at all Correct
b. Unable to see and hear
c. Unable to see the color red
d. Having a constant ringing in ones ears - Answer-A
________________________ is a juvenile or adult with mental illness, mental
retardation, or developmental disability, who is arrested or charged with a criminal
offense.
Select one:
a. An offender with mental impairment
b. An offender
c. Someone with a mental impairment
d. A non-offender - Answer-A
The active listening technique of Effective Pauses uses ________________________
to encourage callers to continue speaking.
Select one:
a. Prizes
b. Silence Correct
c. Chatter
d. Errs, uhs, ums - Answer-B
If a person claims to be Abraham Lincoln, they are suffering from
________________________.
Select one:
a. Hallucinations
b. Delusions Correct
c. Mood swings
d. Abraham Lincoln syndrome - Answer-B
Call guides for telecommunicators can include:
Select one:
a. Flip cards
b. Scripts
c. Decision trees
d. All of the above Correct - Answer-D
People with ________________________ will have an abnormally high, expansive, or
irritated mood. They may be very talkative, are easily distracted, and engage in
risky/self-destructive behavior.
Select one:
a. Bipolar disorder Correct
, b. Depression
c. A calm demeanor
d. Hallucinations - Answer-A
If caller needs to evacuate a building due to fire, instruct them to use windows or
________________________.
Select one:
a. Elevators
b. Doors Correct
c. The roof
d. Stay put - Answer-B
Some liability concerns in emergency situations that involve a telecommunicator are:
- Expectation of service
- Standard of care
- ________________________
Select one:
a. Telephone service
b. Call center layout
c. Being empathetic
d. Response time Correct - Answer-D
________________________ means freedom from duty or penalty.
Select one:
a. Immunity Correct
b. Negligence
c. Gross negligence
d. Liability - Answer-A
If a person claims to be having a conversation with Abraham Lincoln, they are suffering
from ________________________.
Select one:
a. Hallucinations
b. Delusions Incorrect
c. Mood swings
d. Abraham Lincoln syndrome - Answer-A
Giving the caller their story back to them in your own words demonstrates the active
listening technique of ________________________.
Select one:
a. Paraphrasing Correct
