Business Communication - Exam 1 Question & Answers ( Latest update).docx

Business Communication - Exam 1
Question & Answers ( Latest update)
the five basic steps of the communication process -
CORRECT ANSWERS ✔✔(1) Sender has an idea.
(2) Sender encodes the message.
(3) Sender chooses a channel.
(4) Receiver decodes the message.
(5) Receiver gives feedback to the sender.


four barriers to communication - CORRECT ANSWERS
✔✔(1) Lack of/poor language skills.
(2) Frame of reference - need to determine which topics
will "reach" the most people.
(3) Bypassing - if you say something the other person
doesn't understand, they will focus on that and stop
paying attention OR using words that mean something
different to you than to the person you're speaking to.
(4) Distractions (physical and emotional)


reduce communication barriers - CORRECT ANSWERS
✔✔(1) Improve language skills.
(2) Adapt to audience.
(3) Avoid distractions.
(4) Seek to understand audience's frame of reference

, Business Communication - Exam 1
Question & Answers ( Latest update)
five basic types of communication - CORRECT
ANSWERS ✔✔(1) Intrapersonal communication -
communication with yourself, helps you organize and
solidify your thoughts.
(2) Interpersonal - communication with other people.
(3) Small Group
(4) Public
(5) Non-verbal


three main functions of all communication - CORRECT
ANSWERS ✔✔(1) Inform
(2) Persuade
(3) Promote goodwill


the selective processes - CORRECT ANSWERS ✔✔(1)
Selective exposure - decide what you're exposed to
(2) Selective attention
(3) Selective comprehension
(4) Selective perception
(5) Selective retention
(6) Selective action