NC Correctional Officer Final Exam
Questions with Accurate Answers
correct answer Offenders must promote through each custody level with the
exception of the expiration of a felon sentence, then they will start at custody min
1
18th street gang correct answer Formed by Mexican nationals denied from
Clanton st gang
Tattoos include 666, XVII, XV3
Accepts all races
Known to recruit middle and elementary school kids
2 primary components of situational awareness correct answer Self awareness
and self care
3 constitutional rights offenders have in prison correct answer Religion (1st
amend)
Free from cruel and unusual punishment (8th amend)
Access to courts (due process clause)
3 important aspects of hostage situations correct answer Time (1st 15 to 45 mins)
Communications
Negotiations
,3 rules to supervising offenders correct answer -Be firm but fair
-Be consistent
-Be objective
3 unauthorized forms of communication correct answer Kite
Underground kite
Skywriting
4 basic components of communication correct answer -The Speaker
-The Listener
-The Message
-The Feedback
4 forms of persuasion options correct answer -Professional presence
-Policies and procedures
-Physical force
-Words
4 levels of active listening correct answer Attentive listening
Retentive listening
Reflective listening
Reactive listening
4 questions to ask yourself to determine situational awareness? correct answer
What is happening?
, Why is it happening?
What will happen next?
What can I do about it?
4 ways to handle verbal abuse correct answer Stay calm
Listen
Show no fear
Verbal skills
5 stages of conflict correct answer Stage 1: Latent (underlying tension)
Stage 2: Perceived (issues defined)
Stage 3: Felt (emotional reaction)
Stage 4: Manifest (out in the open, other people see response)
Stage 5: aftermath (conflict outcome)
6 barriers during conflict resolution correct answer -Getting defensive
-Not listening
-Minimizing
-Jumping to conclusions
-Inability to empathize
-Inability to stay calm
7 stages of behavioral escalation correct answer -Calm
-Triggering
Questions with Accurate Answers
correct answer Offenders must promote through each custody level with the
exception of the expiration of a felon sentence, then they will start at custody min
1
18th street gang correct answer Formed by Mexican nationals denied from
Clanton st gang
Tattoos include 666, XVII, XV3
Accepts all races
Known to recruit middle and elementary school kids
2 primary components of situational awareness correct answer Self awareness
and self care
3 constitutional rights offenders have in prison correct answer Religion (1st
amend)
Free from cruel and unusual punishment (8th amend)
Access to courts (due process clause)
3 important aspects of hostage situations correct answer Time (1st 15 to 45 mins)
Communications
Negotiations
,3 rules to supervising offenders correct answer -Be firm but fair
-Be consistent
-Be objective
3 unauthorized forms of communication correct answer Kite
Underground kite
Skywriting
4 basic components of communication correct answer -The Speaker
-The Listener
-The Message
-The Feedback
4 forms of persuasion options correct answer -Professional presence
-Policies and procedures
-Physical force
-Words
4 levels of active listening correct answer Attentive listening
Retentive listening
Reflective listening
Reactive listening
4 questions to ask yourself to determine situational awareness? correct answer
What is happening?
, Why is it happening?
What will happen next?
What can I do about it?
4 ways to handle verbal abuse correct answer Stay calm
Listen
Show no fear
Verbal skills
5 stages of conflict correct answer Stage 1: Latent (underlying tension)
Stage 2: Perceived (issues defined)
Stage 3: Felt (emotional reaction)
Stage 4: Manifest (out in the open, other people see response)
Stage 5: aftermath (conflict outcome)
6 barriers during conflict resolution correct answer -Getting defensive
-Not listening
-Minimizing
-Jumping to conclusions
-Inability to empathize
-Inability to stay calm
7 stages of behavioral escalation correct answer -Calm
-Triggering
