NURSE EXECUTIVE QUESTIONS AND SOLUTIONS RATED A+
✔✔Storming - ✔✔members compete for position, power, status
informal leaders emerge
identify and work through conflict
✔✔Norming - ✔✔rules are made clear
structure, roles, relationships clarified
advance relationship building
✔✔Performing - ✔✔
✔✔Cost-Benefit Analysis - ✔✔process of examining scenarios to determine the relative
value of an intervention when measured against predetermined criteria
✔✔Power - ✔✔The capacity to act and the energy to mobilize resources to create
change.
✔✔Legitimate Power - ✔✔leader had the right or authority to tell others what to do
✔✔Reward Power - ✔✔leader has the ability to compensate others in some way.
Compensation need not be monetary.
✔✔Coercive Power - ✔✔leader has the ability to punish those who are non-compliant
✔✔Referent Power - ✔✔leader has characteristics that appeal to others.
People comply because they believe in or can gain from the person with expert power
✔✔Expert Power - ✔✔leader has certain expertise or knowledge
followers believe in their leader
✔✔Appreciative inquiry - ✔✔process in which an organization asks questions of its
members in seeking information that can be used to anticipate and identify areas of
potential strengths
✔✔Four characteristics of appreciative inquiry - ✔✔appreciative
applicable
provocative
collaborative
✔✔4 D's of appreciative inquiry - ✔✔discovering the best of what is
dreaming what might be
designing what should be
creating a destiny of what will be
, ✔✔Crisis - ✔✔anything that has the potential to significantly affect the organization
✔✔four objectives of crisis management - ✔✔reducing tension during incident
demonstrating organizational commitment
controlling the flow and accuracy of information
managing resources effectively
✔✔Key points for crisis management - ✔✔1. flexible structure
2. operational contingency plans
3. document retention policy
4. training
5. communication
6. business contingency plan
✔✔Cultural competence - ✔✔ability to interact effectively with people of different
cultures with a focus on personal awareness of one's own culture and attitude toward
culture
✔✔Organizational Transparency - ✔✔trusting environment
transparency and trust are interconnected
✔✔Lateral Violence - ✔✔aggressive and destructive behavior (nurses against each
other)
✔✔emotional intelligence - ✔✔processes involved in the recognition, use,
understanding and management of one's own and others' emotional states to solve
emotion-laden problems and regulate behavior
✔✔Perceiving emotions - ✔✔ability to detect and decipher emotions in faces, pictures,
voices and cultural artifacts and the ability to identify one's own emotions
✔✔Using emotions - ✔✔ability to harness emotions to facilitate various cognitive
activities.
✔✔Understanding emotions - ✔✔ability to harness emotions to facilitate various
cognitive activities
✔✔Managing emotions - ✔✔ability to regulate emotions in ourselves and in others
✔✔National Committee for Quality Assurance (NCQA) - ✔✔focuses on quality
measures that show improvement in clinical practice
focus on evidence based interventions
✔✔Storming - ✔✔members compete for position, power, status
informal leaders emerge
identify and work through conflict
✔✔Norming - ✔✔rules are made clear
structure, roles, relationships clarified
advance relationship building
✔✔Performing - ✔✔
✔✔Cost-Benefit Analysis - ✔✔process of examining scenarios to determine the relative
value of an intervention when measured against predetermined criteria
✔✔Power - ✔✔The capacity to act and the energy to mobilize resources to create
change.
✔✔Legitimate Power - ✔✔leader had the right or authority to tell others what to do
✔✔Reward Power - ✔✔leader has the ability to compensate others in some way.
Compensation need not be monetary.
✔✔Coercive Power - ✔✔leader has the ability to punish those who are non-compliant
✔✔Referent Power - ✔✔leader has characteristics that appeal to others.
People comply because they believe in or can gain from the person with expert power
✔✔Expert Power - ✔✔leader has certain expertise or knowledge
followers believe in their leader
✔✔Appreciative inquiry - ✔✔process in which an organization asks questions of its
members in seeking information that can be used to anticipate and identify areas of
potential strengths
✔✔Four characteristics of appreciative inquiry - ✔✔appreciative
applicable
provocative
collaborative
✔✔4 D's of appreciative inquiry - ✔✔discovering the best of what is
dreaming what might be
designing what should be
creating a destiny of what will be
, ✔✔Crisis - ✔✔anything that has the potential to significantly affect the organization
✔✔four objectives of crisis management - ✔✔reducing tension during incident
demonstrating organizational commitment
controlling the flow and accuracy of information
managing resources effectively
✔✔Key points for crisis management - ✔✔1. flexible structure
2. operational contingency plans
3. document retention policy
4. training
5. communication
6. business contingency plan
✔✔Cultural competence - ✔✔ability to interact effectively with people of different
cultures with a focus on personal awareness of one's own culture and attitude toward
culture
✔✔Organizational Transparency - ✔✔trusting environment
transparency and trust are interconnected
✔✔Lateral Violence - ✔✔aggressive and destructive behavior (nurses against each
other)
✔✔emotional intelligence - ✔✔processes involved in the recognition, use,
understanding and management of one's own and others' emotional states to solve
emotion-laden problems and regulate behavior
✔✔Perceiving emotions - ✔✔ability to detect and decipher emotions in faces, pictures,
voices and cultural artifacts and the ability to identify one's own emotions
✔✔Using emotions - ✔✔ability to harness emotions to facilitate various cognitive
activities.
✔✔Understanding emotions - ✔✔ability to harness emotions to facilitate various
cognitive activities
✔✔Managing emotions - ✔✔ability to regulate emotions in ourselves and in others
✔✔National Committee for Quality Assurance (NCQA) - ✔✔focuses on quality
measures that show improvement in clinical practice
focus on evidence based interventions
