ZENDESK exam with correct answers

ZENDESK exam with correct answers |\ |\ |\ |\




Any customer service interaction is ___ more likely to drive
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disloyalty, than loyalty. - CORRECT ANSWERS ✔✔4x |\ |\ |\ |\ |\ |\




Support makes up ____ of Zendesk's revenue. - CORRECT
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ANSWERS ✔✔70% |\




______ of most innovative companies use Zendesk Support. -
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CORRECT ANSWERS ✔✔75% |\ |\




What are the 3 reasons why most companies are unable to
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provide great customer support? - CORRECT ANSWERS ✔✔-lack
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of agent knowledge/power/insight
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-complex or outdated existing systems |\ |\ |\ |\




-unproductive agents |\




1 thing Zendesk does to address how customers can provide
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better support (1/3) - CORRECT ANSWERS ✔✔-reduce customer
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effort


1 thing Zendesk does to address how customers can provide
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better support (2/3) - CORRECT ANSWERS ✔✔-reduce agent effort
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1 thing Zendesk does to address how customers can provide
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better support (3/3) - CORRECT ANSWERS ✔✔-innovate and scale
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to stay ahead
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, 3 Product(s)/features that help reduce customer effort - CORRECT
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ANSWERS ✔✔-Answer Bot
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-Embeddables
-Ticket Forms |\




3 Products/Features that help reduce agent effort - CORRECT
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ANSWERS ✔✔-Macros |\




-Knowledge Capture |\




-Pathfinder


Our average CSAT is ____. - CORRECT ANSWERS ✔✔95%
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Name our 5 Support plans. - CORRECT ANSWERS ✔✔Essential,
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Team, Pro, Enterprise, Elite
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Features that you get with Professional but not Team - CORRECT
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ANSWERS ✔✔Insights (daily), SLAs, Business Hours |\ |\ |\ |\ |\




agreed upon measures of the average response and resolution
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times that your support team delivers to your customers.
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Providing support based on service-levels ensures that you're
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delivering measured and predictable service. - CORRECT
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ANSWERS ✔✔SLA's - Service Level Agreements |\ |\ |\ |\ |\




In the Professional and Enterprise versions of Zendesk Support,
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you can set a schedule with business hours for the days of the
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