ENG1504 October November Portfolio (COMPLETE ANSWERS) Semester 2 2025 - DUE 23 October 2025

2025 OCTNOV EXAMINATION PAPER PRACTISING WORKPLACE ENGLISH ENG1504 PORTFOLIO Marks: 50/100% Duration: 3 Days Primary Examiners: Dr M. Ralushai Secondary Examiners: Ms Z. Mkhize, Dr Madileng, Ms M. Mphahlele Powered by CamScanner CHECKLIST Student Name and Surname: ENG1504 OCT/NOV 2025 Student Number: Is there a student name and number on the cover page YES (put your initials here) Is this your original work? YES (put your initials here) Plagiarism declaration attached? YES (put your initia s here) QUESTION 1: Did you answer it? YES (put your initials here) QUESTION 2: Did you answer it? YES (put your initia s here) Are you submitting the correct portfolio and the correct file? YES (put your initia s here) Format if typed: Arial font Font size 12 One and a half to double line spacing Leave sufficient space in the margins for marker notes. Format if handwritten: Blue/black ink Neat and legible All pages scanned in 1 file in the correct order Did you edit your work? YES (put your initials here) Did you convert your document to PDF? YES (put your initials here) Did you remove any password protection? YES (put your initials here) Page 2o0f 8 Powered by CamScanner Nomthandazo Felicia Mbuli NFM NFM NFM NFM NFM NFM NFM NFM NFM ENG1504 OCT/NOV 2025 QUESTION 1: WRITING SKILLS INWORKPLACE CORRESPONDENCEEMAIL BACKGROUND Mr Sign, the Manager at Boys-be-Boys Courier Services, brought his panel van car to Flashycars Workshop for service and repairs on 22 September 2025. The following day, he discovered that unsatisfactory service and repairs had been done on the car. Mr Sign decided to write an email to the Manager of Flashycars Workshop to inform him about the condition of the vehicle after the service and repairs. As the secretary of Boys-be-Boys courier services, it is your responsibility to edit and proofread the company’s correspondence before it is sent to the recipients. INSTRUCTIONS Read the draft email below written by Mr Sign, which contains some errors that blur appropriate style, tone, and register, and improve it by revising, editing, and proofreading. This means that you should write a final, improved version of the email to be sent to the Manager of Flashycars Workshop. In your final version of the email, you should: e Have revised the structure of the email. Please pay attention to the subject line, salutation, paragraphing, introduction and conclusion, goodwill, and complimentary closing. e Ensure that you paraphrase and omit irrelevant information. e Write well-structured paragraphs that are concise, coherent, and logically sequenced.2025 OCTNOV EXAMINATION PAPER PRACTISING WORKPLACE ENGLISH ENG1504 PORTFOLIO Marks: 50/100% Duration: 3 Days Primary Examiners: Dr M. Ralushai Secondary Examiners: Ms Z. Mkhize, Dr Madileng, Ms M. Mphahlele Powered by CamScanner CHECKLIST Student Name and Surname: ENG1504 OCT/NOV 2025 Student Number: Is there a student name and number on the cover page YES (put your initials here) Is this your original work? YES (put your initials here) Plagiarism declaration attached? YES (put your initia s here) QUESTION 1: Did you answer it? YES (put your initials here) QUESTION 2: Did you answer it? YES (put your initia s here) Are you submitting the correct portfolio and the correct file? YES (put your initia s here) Format if typed: Arial font Font size 12 One and a half to double line spacing Leave sufficient space in the margins for marker notes. Format if handwritten: Blue/black ink Neat and legible All pages scanned in 1 file in the correct order Did you edit your work? YES (put your initials here) Did you convert your document to PDF? YES (put your initials here) Did you remove any password protection? YES (put your initials here) Page 2o0f 8 Powered by CamScanner Nomthandazo Felicia Mbuli NFM NFM NFM NFM NFM NFM NFM NFM NFM ENG1504 OCT/NOV 2025 QUESTION 1: WRITING SKILLS INWORKPLACE CORRESPONDENCEEMAIL BACKGROUND Mr Sign, the Manager at Boys-be-Boys Courier Services, brought his panel van car to Flashycars Workshop for service and repairs on 22 September 2025. The following day, he discovered that unsatisfactory service and repairs had been done on the car. Mr Sign decided to write an email to the Manager of Flashycars Workshop to inform him about the condition of the vehicle after the service and repairs. As the secretary of Boys-be-Boys courier services, it is your responsibility to edit and proofread the company’s correspondence before it is sent to the recipients. INSTRUCTIONS Read the draft email below written by Mr Sign, which contains some errors that blur appropriate style, tone, and register, and improve it by revising, editing, and proofreading. This means that you should write a final, improved version of the email to be sent to the Manager of Flashycars Workshop. In your final version of the email, you should: e Have revised the structure of the email. Please pay attention to the subject line, salutation, paragraphing, introduction and conclusion, goodwill, and complimentary closing. e Ensure that you paraphrase and omit irrelevant information. e Write well-structured paragraphs that are concise, coherent, and logically sequenced. You are the Manager at The Big-Three Safari Lodge, situated in the precinct of Mary- Albertson. Mr Thabang, the building inspector, was appointed to conduct a yearly routine inspection of the buildings at the lodge, including the reception area, restaurant, swimming pools, and guest rooms, to assess maintenance needs. Following his inspection, Mr Thabang recommended an overall refurbishment of these areas. The refurbishment was scheduled for completion by 31 October 2025, with the intention of reopening the facility to the public during the festive season. At a strategic planning meeting you attended with the Chief Executive Officer (CEO), Ms Sangweni, the Human Resource Manager, and the Project Manager, it was reported that only 40% of the work was completed. It was highly unlikely that the refurbishment process could be completed as planned.1. TERMS OF REFERENCE Include the following details: the date you were commissioned to conduct the investigation, the name and position of the person who commissioned you, your own name and position, the essence of the report, and the due date for submitting the report and recommendations. 2. PROCEDURES Identify four (4) methods/steps/procedures followed to collect information from various sources. Ensure that each method/step/procedure is numbered and that you have mentioned its specific purpose. 2.1 2.2 20 2.4 Page 6 of 8 Powered by CamScanner ENG1504 OCT/NOV 2025 3. FINDINGS Present the factual information found during the investigation under each method/step/procedure used above to collect information. This means four (4) findings are expected as per your procedures identified above. % 3.2 3.3 3.4 4. CONCLUSIONS Comment on, analyse, and interpret the factual information (findings) presented above. Based on this analysis, provide three (3) well-supported conclusions. 4.1 4.2 4.3 5. RECOMMENDATIONS Provide possible recommendations that align with the purpose of the investigation. Avoid giving direct instructions; instead, offer three (3) thoughtful suggestions that could help address or resolve the issue. 5.1 5.2 5:0 COMPILER’S DETAILS This is the ending of your investigative report. Provide your signature, title, name, surname, and position in the organisation. Finally, write the date. 1. TERMS OF REFERENCE Include the following details: the date you were commissioned to conduct the investigation, the name and position of the person who commissioned you, your own name and position, the essence of the report, and the due date for submitting the report and recommendations. 2. PROCEDURES Identify four (4) methods/steps/procedures followed to collect information from various sources. Ensure that each method/step/procedure is numbered and that you have mentioned its specific purpose. 2.1 2.2During the strategic planning meeting held on 01 September 2025, the CEO requested that you, the secretary of The Big-Three Safari Lodge, conduct an investigation into possible factors that led to the delay in completing the refurbishment process on the scheduled date. Write an investigative report in which you investigate possible factors that delayed the completion of the refurbishment process of The Big-Three Safari Lodge on the scheduled date. You are expected to submit the report to the CEO, Ms Sangweni, by 30 September 2025. 20 2.4 Page 6 of 8 Powered by CamScanner ENG1504 OCT/NOV 2025 3. FINDINGS Present the factual information found during the investigation under each method/step/procedure used above to collect information. This means four (4) findings are expected as per your procedures identified above. % 3.2 3.3 3.4 4. CONCLUSIONS Comment on, analyse, and interpret the factual information (findings) presented above. Based on this analysis, provide three (3) well-supported conclusions. 4.1 4.2 4.3 5. RECOMMENDATIONS Provide possible recommendations that align with the purpose of the investigation. Avoid giving direct instructions; instead, offer three (3) thoughtful suggestions that could help address or resolve the issue. 5.1 5.2 5:0 COMPILER’S DETAILS This is the ending of your investigative report. Provide your signature, title, name, surname, and position in the organisation. Finally, write the date. The purpose of this question is to determine whether you understand how to write an investigative report. To answer it effectively, you are expected to complete the necessary preparatory readings. GUIDELINES 1. It is essential that you read Unit 3 in the Study Guide. Ensure that your response demonstrates appropriate content, structure, language, and style. Avoid plagiarism at all costs. 2: Ensure that the information in the different sections of the report is presented in a logical and coherent sequence. Provide important and specific details that are readily accessible. 3. Edit and proofread the report before submission. Ensure that your report reflects originality and resourcefulness, providing relevant information that is both complete and concise. Hi Workshop Manger! | hope you still remember that day you serviced my car. You now, | here writing to complain about the work you performed on that car. It is not good at all. Mr Thakhani, your mechanic was expected to service and fix the rear brake lights of my car as | explained to him. He promised to check the car first and said he will come back to me to report, but he did not. You now, this not good as a big business operator, and do not work like the bush machanics. They know nothing about fixing cars-always like to talk and talk. My problem is now that the following day when we were about to deliver goods, our company helps to post and deliver goods. We found that the plugs of the car were not exchanged, and the rear brake lights were not fixed. There is no light that shows wen you depress the brakes. | am concerned because | popped almost R8 320,00 for such poor work. Mr Manager, please intervene in this matter so that it can be resolved very quickly. Your complainant