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Table of Content
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1. Management.
2. History of Management.
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3. Organizational Environments and Cultures.
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4. Ethics and Social Responsibility.
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5. Planning and Decision Making.
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6. Organizational Strategy. b
7. Innovation and Change. b b
8. Global Management.
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9. Designing Adaptive Organizations.
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10. Managing Teams. b
11. Managing Human Resource Systems.
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12. Managing Individuals and a Diverse Work Force.
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13. Motivation.
14. Leadership.
15. Managing Communication. b
16. Control.
17. Managing Information. b
18. Managing Service and Manufacturing Operations.
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,Chapter 1: Management b b
TRUE/FALSE
1. While good management is basic to starting and growing a business, once some measure of
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success has been achieved, good management becomes less important.
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ANS: F b
Good management is basic to starting a business, growing a business, and maintaining a business once it
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has achieved some measure of success.
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PTS: 1 b b DIF: Easy REF: b b 6 TOP: b AACSB Analytic b
KEY: Creation of Value
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2. Managers are responsible for doing the basic work in the company.
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ANS: F b
The manager‘s job is not to do the basic work in the company, but to help others do their work.
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PTS: 1 b DIF: Easy REF: 7 b TOP: AACSB Reflective b b
Thinking KEY: Creation of Value
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3. Companies that plan have larger profits and faster growth than companies that don‘t.
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ANS: T b PTS: 1 b b DIF: Easy REF: b b 9
TOP: AACSB Reflective Thinking
b b b KEY: Creation of Value b b b
4. The classical functions of management are (1) making things happen, (2) meeting the
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competition, (3) organizing people, projects, and processes, and (4) leading.
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ANS: F b
The classical functions of management are planning, organizing, leading, and controlling.
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PTS: 1 b DIF: Moderate REF: 8 TOP: AACSB Reflective b b b
Thinking KEY: Leadership Principles | HRM | Strategy | Creation of Value
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5. According to What Really Works, Meta-Analysis, meta-analysis is a research tool that combines
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the results of a number of research studies.
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ANS: T b PTS: 1 b b DIF: Easy REF: b b 10-11
TOP: AACSB Reflective Thinking
b b b KEY: Creation of Value b b b
6. According to the What Really Works box, meta-analysis is useful for management theorists and
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researchers, but it has little value for the practicing manager.
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ANS: F b
Meta-analysis is also useful for practicing managers, because it shows what works and the conditions
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under which management techniques may work better or worse in the ―real world.‖
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, PTS: 1 DIF: Moderate
b REF: 10-11 b TOP: AACSB Reflective b b
Thinking KEY: Creation of Value
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7. Top managers are responsible for creating a context for change in the organization.
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ANS: T PTS: 1
b b b DIF: Moderate REF: b b 13-14
TOP: AACSB Reflective Thinking
b b b KEY: Creation of Value b b b
8. Top managers are the managers responsible for facilitating team activities toward goal
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accomplishment.
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ANS: F b
Top managers are executives responsible for the overall direction of the organization; team leaders are the
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managers responsible for facilitating team activities toward goal accomplishment.
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PTS: 1 DIF: Moderate
b REF: 13-14 (Exhibit b b
1.2) TOP: AACSB Reflective Thinking KEY: Group Dynamics
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9. As the health-care team leader for Commerce Bank, Emmett Conlon is responsible for facilitating
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his team‘s performance and should not be involved with any employees outside of his team.
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ANS: F b
Team leaders are responsible not only for facilitating team performance, but also for acting as liaisons
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between their teams and other company teams.
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PTS: 1 DIF: Moderate
b REF: 16-17 b TOP: AACSB b
Analytic KEY: Group Dynamics | Leadership Principles
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10. Typical titles used for top managers are general manager, plant manager, regional manager, and
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divisional manager.
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ANS: F b
These are typical titles for middle managers, not top managers. See Exhibit 1.2.
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PTS: 1 DIF: Moderate
b REF: 13-14 (Exhibit 1.2) b b b
bTOP: AACSB Reflective Thinking
b b b KEY: Creation of Value | HRMb b b b b
11. First-line managers are responsible for setting objectives consistent with organizational goals and
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planning and implementing subunit strategies for achieving these objectives.
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ANS: F b
This is the responsibility of middle managers. See Exhibit 1.2.
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PTS: 1 b DIF: Moderate REF: 15 b TOP: AACSB Reflective b b
Thinking KEY: Strategy
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12. Bandai, the third-largest toy maker in the world, has embarked on a series of acquisitions in an
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effort to become the leading toy maker in the world. The decision to adopt this goal was most likely
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made by its top management.
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