CPI TRAINING TESTBANK QUESTIONS
WITH 100% CORRECT ANSWERS
Which category of Cost of Poor Quality would include the cost if a vendor repeatedly
sent poor plastic for card creation? - Answer-Appraisal costs
Which one of the following statements best defines Cost of Poor Quality? - Answer-
Represents the costs incurred by an organization from not performing work correctly the
first time or not meeting the customer's expectations
Which one of the following describes how to calculate the Cost of Poor Quality for a
rework loop? - Answer-(Defect rate) x (Volume) x (Cost of rework per unit)
Which category of Cost of Poor Quality would include the cost if a group of new cards is
printed today with 2000 as the expiration date and scrapped before delivery to the
customer? - Answer-Internal failure costs
This type of savings allows an organization to handle more business without adding
resources, people or equipment, or is a planned expense that is no longer necessary. -
Answer-Cost avoidance savings
An improvement project resulted in increased job satisfaction. This is an example of... -
Answer-soft savings.
Which one of the following best describes the four main categories of costs included in
cost of quality? - Answer-Appraisal, internal failure, prevention, external failure
Which one of the following expresses the defect level for a process? - Answer-
Appraisal, internal failure, prevention, external failure
A team is looking at its process from the perspective of the material flow (from the
supplier to customer) and information flow (from customer to supplier). What Lean
technique are they using?
A Root Cause Analysis
B 5S
C Kaizen Event
D Value Stream Mapping - Answer-D
Which of the following is a non value-added activity?
,A Product design reviews
B Supplier and vendor assessments
C Inventory reductions
D Inspection of incoming materials - Answer-D
Choose all that apply. A Kaizen Event...
A is typically carried out over a period of a year or two.
B is designed to produce for rapid results.
C brings focus to multiple issues at a time, including cycle time reduction, quality
defects, and process flow improvements.
D comes from the Japanese word "Kaizen" meaning "the place where the truth can be
found." - Answer-B
Which of the following is a condition that drives companies to adopt a Lean approach?
A A desire to achieve lower attrition
B A desire to increase variation in products
C Increasing competition and the need for differentiation
D Shareholder value - Answer-C
Sub-optimization is likely to occur when departments or functions are centered
around....
A making deliveries.
B the customer.
C individual organizational goals.
D the flow of information. - Answer-C
In more complex projects, the buffer at the end of each task which protects the critical
chain process from variation due to noncritical tasks is the. - Answer-feeding buffer.
The buffer in a theory of constraints system - Answer-protects the critical chain.
In a theory of constraints system, throughput is determined by. - Answer-the system
constraint, or weak link
The drum in a theory of constraints system - Answer-sets the pace.
Policies, rules, measurements, and training are examples of. - Answer-non-physical
constraints.
A TOC tool which is used to examine the cause and effect logic behind the current
situation and which helps determine why that situation is different from its preferred
state is the. - Answer-current reality tree.
, In the theory of constraints, the ultimate goal is? - Answer-to make money now and in
the future.
The Prerequisite Tree.. - Answer-is used to help implement decisions once the course
of action has been determined.
In which phase does the team implement the improved solution in full? - Answer-Act
Which step of the A3 does the team define an ongoing process to ensure the gains
obtained from the improved process are maintained? - Answer-Follow-up
In which phase does the team identify and analyze the opportunity or problem? -
Answer-Plan
In which phase does the team measure the effectiveness of the solution and determine
whether it can be improved in any way. - Answer-Check
Is the following statement True or False? Before the team can start the PDCA process
to implement changes, it must first define the problem, identify root causes, and
determine countermeasures. - Answer-True
Applying Lean in the office and service environments focuses on eliminating waste
and.... - Answer-meeting the customer requirement for cycle time.
In Office or Service environments, how is waste typically eliminated and real value
created for the customer? - Answer-By eliminating idle time, bureaucracy, unnecessary
redundancy, and other non value-added activities
Lean transactional processes can be broken down into two primary functions. What are
those two functions? - Answer-Office, Service
When starting a typical office improvement project, the improvement team will often find
that transactional processes are... - Answer-not very well defined or documented, As a
result it is often difficult to define defects or errors.
What difficulty is often experienced while implementing Lean within a typical office
environment? - Answer-Personnel do not welcome change. They are happy the way
things are
What is one benefit of implementing Lean methodologies within business processes? -
Answer-An improved response to customer requirements
Office or transactional business process improvements are often referred to as what? -
Answer-Business re-engineering
WITH 100% CORRECT ANSWERS
Which category of Cost of Poor Quality would include the cost if a vendor repeatedly
sent poor plastic for card creation? - Answer-Appraisal costs
Which one of the following statements best defines Cost of Poor Quality? - Answer-
Represents the costs incurred by an organization from not performing work correctly the
first time or not meeting the customer's expectations
Which one of the following describes how to calculate the Cost of Poor Quality for a
rework loop? - Answer-(Defect rate) x (Volume) x (Cost of rework per unit)
Which category of Cost of Poor Quality would include the cost if a group of new cards is
printed today with 2000 as the expiration date and scrapped before delivery to the
customer? - Answer-Internal failure costs
This type of savings allows an organization to handle more business without adding
resources, people or equipment, or is a planned expense that is no longer necessary. -
Answer-Cost avoidance savings
An improvement project resulted in increased job satisfaction. This is an example of... -
Answer-soft savings.
Which one of the following best describes the four main categories of costs included in
cost of quality? - Answer-Appraisal, internal failure, prevention, external failure
Which one of the following expresses the defect level for a process? - Answer-
Appraisal, internal failure, prevention, external failure
A team is looking at its process from the perspective of the material flow (from the
supplier to customer) and information flow (from customer to supplier). What Lean
technique are they using?
A Root Cause Analysis
B 5S
C Kaizen Event
D Value Stream Mapping - Answer-D
Which of the following is a non value-added activity?
,A Product design reviews
B Supplier and vendor assessments
C Inventory reductions
D Inspection of incoming materials - Answer-D
Choose all that apply. A Kaizen Event...
A is typically carried out over a period of a year or two.
B is designed to produce for rapid results.
C brings focus to multiple issues at a time, including cycle time reduction, quality
defects, and process flow improvements.
D comes from the Japanese word "Kaizen" meaning "the place where the truth can be
found." - Answer-B
Which of the following is a condition that drives companies to adopt a Lean approach?
A A desire to achieve lower attrition
B A desire to increase variation in products
C Increasing competition and the need for differentiation
D Shareholder value - Answer-C
Sub-optimization is likely to occur when departments or functions are centered
around....
A making deliveries.
B the customer.
C individual organizational goals.
D the flow of information. - Answer-C
In more complex projects, the buffer at the end of each task which protects the critical
chain process from variation due to noncritical tasks is the. - Answer-feeding buffer.
The buffer in a theory of constraints system - Answer-protects the critical chain.
In a theory of constraints system, throughput is determined by. - Answer-the system
constraint, or weak link
The drum in a theory of constraints system - Answer-sets the pace.
Policies, rules, measurements, and training are examples of. - Answer-non-physical
constraints.
A TOC tool which is used to examine the cause and effect logic behind the current
situation and which helps determine why that situation is different from its preferred
state is the. - Answer-current reality tree.
, In the theory of constraints, the ultimate goal is? - Answer-to make money now and in
the future.
The Prerequisite Tree.. - Answer-is used to help implement decisions once the course
of action has been determined.
In which phase does the team implement the improved solution in full? - Answer-Act
Which step of the A3 does the team define an ongoing process to ensure the gains
obtained from the improved process are maintained? - Answer-Follow-up
In which phase does the team identify and analyze the opportunity or problem? -
Answer-Plan
In which phase does the team measure the effectiveness of the solution and determine
whether it can be improved in any way. - Answer-Check
Is the following statement True or False? Before the team can start the PDCA process
to implement changes, it must first define the problem, identify root causes, and
determine countermeasures. - Answer-True
Applying Lean in the office and service environments focuses on eliminating waste
and.... - Answer-meeting the customer requirement for cycle time.
In Office or Service environments, how is waste typically eliminated and real value
created for the customer? - Answer-By eliminating idle time, bureaucracy, unnecessary
redundancy, and other non value-added activities
Lean transactional processes can be broken down into two primary functions. What are
those two functions? - Answer-Office, Service
When starting a typical office improvement project, the improvement team will often find
that transactional processes are... - Answer-not very well defined or documented, As a
result it is often difficult to define defects or errors.
What difficulty is often experienced while implementing Lean within a typical office
environment? - Answer-Personnel do not welcome change. They are happy the way
things are
What is one benefit of implementing Lean methodologies within business processes? -
Answer-An improved response to customer requirements
Office or transactional business process improvements are often referred to as what? -
Answer-Business re-engineering
