BTEC National Diploma in Travel and Tourism
Unit Four Role
Play
Customer Service in Travel and Tourism
Your Name
,Your Name
BTEC National Diploma in Travel and Tourism Level 3
Contents
Role Play and P4- Demonstrate customer service skills in travel and tourism
situations.
Page 2-29 P5- Demonstrate selling skills in a travel and tourism situation.
M2- Deal independently with customers in travel and tourism
situations.
M3- Demonstrate effective selling skills in a travel and tourism
situation.
D2- Demonstrate good product knowledge, customer service and
selling skills to provide a consistently high standard of customer
service in different situations.
1
, Your Name
BTEC National Diploma in Travel and Tourism Level 3
AMERICA
ITINERARY
Mrs Bailey Bond and
Mr Aaron Bond
April 2020
2
Unit Four Role
Play
Customer Service in Travel and Tourism
Your Name
,Your Name
BTEC National Diploma in Travel and Tourism Level 3
Contents
Role Play and P4- Demonstrate customer service skills in travel and tourism
situations.
Page 2-29 P5- Demonstrate selling skills in a travel and tourism situation.
M2- Deal independently with customers in travel and tourism
situations.
M3- Demonstrate effective selling skills in a travel and tourism
situation.
D2- Demonstrate good product knowledge, customer service and
selling skills to provide a consistently high standard of customer
service in different situations.
1
, Your Name
BTEC National Diploma in Travel and Tourism Level 3
AMERICA
ITINERARY
Mrs Bailey Bond and
Mr Aaron Bond
April 2020
2
