, QUESTION 1: (TWO ANSWERS PROVIDED)
WRITING SKILLS IN WORKPLACE CORRESPONDENCE – EMAIL
To:
From:
Subject: Formal Complaint: Unsatisfactory Service and Repairs on Company
Vehicle
Dear Mr Thandanani,
I hope this message finds you well. I am writing to formally raise my concern and
dissatisfaction regarding the service and repairs conducted on our company’s panel
van at Flashycars Workshop on 22 September 2025. As the Manager of Boys-be-
Boys Courier Services, I value professionalism, accountability, and quality
workmanship, particularly from a reputable service provider such as your workshop.
Unfortunately, the recent experience has not met these standards and has caused
inconvenience to our business operations.
When the vehicle was brought in, your mechanic, Mr Thakhani, was instructed to
carry out a complete service and to repair the faulty rear brake lights. He assured me
that he would inspect the vehicle thoroughly and provide feedback before proceeding
with further repairs. However, I did not receive any communication regarding the
findings or progress of the work. The vehicle was returned to us without confirmation
that all required repairs had been completed.
Upon using the vehicle the following day for deliveries, we discovered that the rear
brake lights were still not working, and the spark plugs had not been replaced
as requested. This has created a significant safety risk, as functioning brake lights are
essential for the safety of our drivers and other road users. In addition, the failure to
replace the spark plugs has negatively impacted the vehicle’s performance, leading to
reduced efficiency and delivery delays. These issues have disrupted our service
schedule and affected our ability to meet client commitments, which is detrimental to
our business reputation.
WRITING SKILLS IN WORKPLACE CORRESPONDENCE – EMAIL
To:
From:
Subject: Formal Complaint: Unsatisfactory Service and Repairs on Company
Vehicle
Dear Mr Thandanani,
I hope this message finds you well. I am writing to formally raise my concern and
dissatisfaction regarding the service and repairs conducted on our company’s panel
van at Flashycars Workshop on 22 September 2025. As the Manager of Boys-be-
Boys Courier Services, I value professionalism, accountability, and quality
workmanship, particularly from a reputable service provider such as your workshop.
Unfortunately, the recent experience has not met these standards and has caused
inconvenience to our business operations.
When the vehicle was brought in, your mechanic, Mr Thakhani, was instructed to
carry out a complete service and to repair the faulty rear brake lights. He assured me
that he would inspect the vehicle thoroughly and provide feedback before proceeding
with further repairs. However, I did not receive any communication regarding the
findings or progress of the work. The vehicle was returned to us without confirmation
that all required repairs had been completed.
Upon using the vehicle the following day for deliveries, we discovered that the rear
brake lights were still not working, and the spark plugs had not been replaced
as requested. This has created a significant safety risk, as functioning brake lights are
essential for the safety of our drivers and other road users. In addition, the failure to
replace the spark plugs has negatively impacted the vehicle’s performance, leading to
reduced efficiency and delivery delays. These issues have disrupted our service
schedule and affected our ability to meet client commitments, which is detrimental to
our business reputation.
