EXAM QUESTIONS WITH ANSWERS GRADED
A+
● Which Dell Diag tool can be used as a troubleshooting tool when the
system fails to boot into the OS . Answer: ePSA
● Why sometimes the values in BIOS cannot be saved and shows as
manufacturing mode . Answer: Jumper is at SERVICE_MODE
● When would you run the RMA Shim tool on a Chromebook . Answer:
System board replacement
● To preserve BIOS settings before recovering it, user need to . Answer:
Reset NVRAM to Disabled
● What is correct about Intel Optane Memory . Answer: System
acceleration solution
Pairs memory and storage
● Which key is used to access the one time boot menu while restarting
the computer . Answer: F12
, ● FastBoot is the Pre-Boot environment of Android that starts before
Android . Answer: True
● Which of the following statements are true about the new PSU BIST .
Answer: To restart the PSU BIST
Ensure to disconnect AC power
To start the PSU BIST
● Select steps involved in unpackaging parts . Answer: Select All
● Which of the following is the correct way to trigger BIOS Recovery 2
. Answer: CTRL+Esc
● What is Thermal Grease . Answer: between processor & heatsink
● Which is the notebook computer category that is designed to be
suitable for small orgs with little or no IT staff . Answer: Vostro
● Dell desktop portfolios include Optiplex, Inspiron, Vostro, Precision,
XPS, AIO . Answer: True
● PC Doctor USB solution offers . Answer: DOS Test