TEST BANK AND INSTRUCTOR’S RESOURCE MANUAL
TECHNICAL COMMUNICATION
16TH EDITION
CHAPTER NO. 01: INTRODUCTION TO TECHNICAL COMMUNICATION
TRUE OR FALSE QUESTIONS
1. Technical communication rarely focuses on the author’s personal thoughts or feelings.
Answer: True
2. Few technical documents have a persuasive purpose.
Answer: False
3. Phone calls, conversations, and meetings have largely replaced the need for written documents.
Answer: False
4. Most technical writing is done in teams.
Answer: True
5. All documents have some persuasive aspect, even if the persuasion is implicit.
Answer: True
6. Technical writers cannot be held responsible for faulty information, but the companies they work
for can.
Answer: False
,7. A technical communicator might be called an information architect, technical editor, or content
developer.
Answer: True
8. Digital communication is the universal global standard for technical communication.
Answer: False
FILL IN THE BLANK QUESTIONS
9. ________________ - centered documents focus on what people need to learn, do, or decide.
Answer: reader
10. Communication and critical thinking are examples of __________________ skills.
Answer: portable
11. Most technical documents are intended to persuade, inform, or ___________________.
Answer: instruct
MULTIPLE CHOICE QUESTIONS
12. Which document provides an example of technical writing primarily intended to persuade?
(a) a grant proposal to obtain funding from a community agency
(b) a training manual for coffee shop employees for making different drinks
,(c) instructions for assembling a desk
(d) a handout from a doctor explaining how to prepare for surgery
Answer: a
13. When trying to make sense of information, people should __________.
(a) consider how others might interpret the information
(b) rely on Internet search technology to judge the credibility of a source
(c) assume that information found by them should also be shared
(d) let the data speak for themselves
Answer: a
14. Effective technical documents __________.
(a) use visuals as a substitute for words when possible
(b) include tangential information as a bonus to readers
(c) avoid white space
(d) stay away from integrating links
Answer: a
15. Compared to the others, which statement is most accurate?
(a) As long as a document is persuasive, it need not be clear and efficient.
(b) Instructions and procedures are two types of persuasive documents.
(c) At some point, every job involves being a technical communicator.
(d) Technical documents focus on the writer’s needs.
, Answer: c
16. Technical communication__________.
(a) avoids using chat sessions
(b) generally focuses on highly trained technical audiences
(c) emphasizes writing long technical passages
(d) may include blog posts
Answer: d
17. When communicating globally, it is important to __________.
(a) consistently deliver documents using informal language
(b) emphasize face-to-face communication to ensure everyone gets to know each other
(c) make sure to include hard-copy formats
(d) adjust the form of communication to the specific cultural context
Answer: d
TECHNICAL COMMUNICATION
16TH EDITION
CHAPTER NO. 01: INTRODUCTION TO TECHNICAL COMMUNICATION
TRUE OR FALSE QUESTIONS
1. Technical communication rarely focuses on the author’s personal thoughts or feelings.
Answer: True
2. Few technical documents have a persuasive purpose.
Answer: False
3. Phone calls, conversations, and meetings have largely replaced the need for written documents.
Answer: False
4. Most technical writing is done in teams.
Answer: True
5. All documents have some persuasive aspect, even if the persuasion is implicit.
Answer: True
6. Technical writers cannot be held responsible for faulty information, but the companies they work
for can.
Answer: False
,7. A technical communicator might be called an information architect, technical editor, or content
developer.
Answer: True
8. Digital communication is the universal global standard for technical communication.
Answer: False
FILL IN THE BLANK QUESTIONS
9. ________________ - centered documents focus on what people need to learn, do, or decide.
Answer: reader
10. Communication and critical thinking are examples of __________________ skills.
Answer: portable
11. Most technical documents are intended to persuade, inform, or ___________________.
Answer: instruct
MULTIPLE CHOICE QUESTIONS
12. Which document provides an example of technical writing primarily intended to persuade?
(a) a grant proposal to obtain funding from a community agency
(b) a training manual for coffee shop employees for making different drinks
,(c) instructions for assembling a desk
(d) a handout from a doctor explaining how to prepare for surgery
Answer: a
13. When trying to make sense of information, people should __________.
(a) consider how others might interpret the information
(b) rely on Internet search technology to judge the credibility of a source
(c) assume that information found by them should also be shared
(d) let the data speak for themselves
Answer: a
14. Effective technical documents __________.
(a) use visuals as a substitute for words when possible
(b) include tangential information as a bonus to readers
(c) avoid white space
(d) stay away from integrating links
Answer: a
15. Compared to the others, which statement is most accurate?
(a) As long as a document is persuasive, it need not be clear and efficient.
(b) Instructions and procedures are two types of persuasive documents.
(c) At some point, every job involves being a technical communicator.
(d) Technical documents focus on the writer’s needs.
, Answer: c
16. Technical communication__________.
(a) avoids using chat sessions
(b) generally focuses on highly trained technical audiences
(c) emphasizes writing long technical passages
(d) may include blog posts
Answer: d
17. When communicating globally, it is important to __________.
(a) consistently deliver documents using informal language
(b) emphasize face-to-face communication to ensure everyone gets to know each other
(c) make sure to include hard-copy formats
(d) adjust the form of communication to the specific cultural context
Answer: d
