complete solutions
CH1 - correct answer ✔✔
organization - correct answer ✔✔ A group of people who work together to achieve some
specific purpose
management - correct answer ✔✔ the pursuit of organizational goals efficiently and effectively
by integrating the work of people through planning, organizing, leading, and controlling the
organization's resources
multiplier effect - correct answer ✔✔ your influence on the organization is multiplied far
beyond the results that can be achieved by just one person acting alone
Four Management Functions - correct answer ✔✔ planning, organizing, leading, controlling
Four Levels of Management - correct answer ✔✔ 1. top managers
2. middle managers
3. first-line managers
4. team leaders
top managers - correct answer ✔✔ make long term decisions about the overall direction of the
organization
Middle Managers - correct answer ✔✔ implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below them
, first line managers - correct answer ✔✔ make short-term operating decisions, directing the
daily tasks of non managerial personnel
Team Leaders - correct answer ✔✔ managers responsible for facilitating team activities toward
goal accomplishment
Functional Manager - correct answer ✔✔ responsible for just one organizational activity
General Manager - correct answer ✔✔ responsible for several organizational activities
Interpersonal Roles - correct answer ✔✔ managers interact with people inside and outside their
work units
Informational Roles - correct answer ✔✔ monitor, disseminator, spokesperson
Decisional Roles - correct answer ✔✔ managers use information to make decisions to solve
problems or take advantage of opportunities
technical skills - correct answer ✔✔ the job-specific knowledge needed to perform well in a
specialized field
conceptual skills - correct answer ✔✔ the ability to analyze and diagnose a situation and to
distinguish between cause and effect
human skills - correct answer ✔✔ the ability to work well with others