CPI CERTIFICATION TEST EXAM
QUESTIONS AND DETAILED ANSWERS.
EXPERT VERIFIED FOR GUARANTEED
PASS.
4 Behavior Levels - ANS 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - ANS Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - ANS directive-attempt to control the situation
and begin to set limits
Staff Attitude and Approach Acting Out Person - ANS non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - ANS therapeutic rapport decrease in energy regaining
of rationality
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, integrated Experience - ANS we can set the tone for whether or not the behavior escalates or
de-escalates
non-verbal-proxemics (personal space) - ANS area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
kinesics (body language) - ANS non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - ANS safety
less threatening
communicates respect
components of the communication pyramid - ANS verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - ANS how we say what we say
three components of paraverbal communication - ANS tone
volume
cadence
total voice control
what is the verbal escalation continuum? - ANS the kite
1. Questioning
2. Refusal
3. Release
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
QUESTIONS AND DETAILED ANSWERS.
EXPERT VERIFIED FOR GUARANTEED
PASS.
4 Behavior Levels - ANS 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - ANS Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - ANS directive-attempt to control the situation
and begin to set limits
Staff Attitude and Approach Acting Out Person - ANS non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - ANS therapeutic rapport decrease in energy regaining
of rationality
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, integrated Experience - ANS we can set the tone for whether or not the behavior escalates or
de-escalates
non-verbal-proxemics (personal space) - ANS area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
kinesics (body language) - ANS non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - ANS safety
less threatening
communicates respect
components of the communication pyramid - ANS verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - ANS how we say what we say
three components of paraverbal communication - ANS tone
volume
cadence
total voice control
what is the verbal escalation continuum? - ANS the kite
1. Questioning
2. Refusal
3. Release
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
