NOCTI General Management Exam – Study Guide, Practice Tests & Key Concepts
management - (ANSWER)the process used to accomplish organizational goals through planning,
organizing, leading, and controlling people and other organizational resources
planning - (ANSWER)a management function that includes anticipating trends and determining the best
strategies and tactics to achieve organizational goals and objectives
organizing - (ANSWER)a management function that includes designing the structure of the organization
and creating conditions and systems in which everyone and everything work together to achieve the
organizations goals and objectives
leading - (ANSWER)creating a vision for the organization and guiding, training, coaching, and motivating
others to work effectively to achieve the organizations goals and objectives
controlling - (ANSWER)a management function that involves establishing clear standards to determine
whether or not an organization is progressing toward its goals and objectives, rewarding people for
doing a good job, and taking corrective action if they are not
vision - (ANSWER)an encompassing explanation of why the organization exists and where it's trying to
head
mission statement - (ANSWER)an outline of the fundamental purpose of an organization
goals - (ANSWER)the broad, long term accomplishments an organization wishes to attain
objectives - (ANSWER)specific, short term statements detailing how to achieve the organizations goals
SWOT analysis - (ANSWER)SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool
used to analyze an organizations strengths, weakness, opportunities and threats
strategic planning - (ANSWER)the process of determining the major goals of the organization and the
policies and strategies for obtaining and using resources to achieve those goals
,NOCTI General Management Exam – Study Guide, Practice Tests & Key Concepts
tactical planning - (ANSWER)the process of developing detailed, short term statements about what is to
be done, who is to do it, and how it is to be done
operational planning - (ANSWER)the process of setting work standards and schedules necessary to
implement the company's tactical objectives
contingency planning - (ANSWER)the process of preparing alternative courses of action that may be
used if the primary plans don't achieve the organizations objectives
decision making - (ANSWER)choosing among two or more alternatives
problem solving - (ANSWER)the process of solving the everyday problems that occur. problem solving is
less formal than decision making and usually calls for quicker action
brainstorming - (ANSWER)coming up with as many solutions to a problem as possible in a short period
of time with no censoring of ideas
PMI - (ANSWER)PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one column, all
the minuses in another, and the implications in a third column
organization chart - (ANSWER)a visual device that shows relationships among people and divides the
organizatins work; it shows who is accountable for the completion of specific work and who reports to
whom
top management - (ANSWER)highest level of management, consisting of the president and other key
company executives who develop strategic plans
middle management - (ANSWER)the level of management that includes general managers, dividsion
managers, and branch and plant managers who are responsible for tactical planning and controlling
supervisory management - (ANSWER)managers who are directly responsible for supervising workers and
evaluating their daily performance
, NOCTI General Management Exam – Study Guide, Practice Tests & Key Concepts
technical skills - (ANSWER)skills that involve the ability to perform tasks in a specific discipline or
department
human relations skills - (ANSWER)skills that involve communication and motivation; they enable
managers to work through and with people
conceptual skills - (ANSWER)skills that involve the ability to picture the organization as a whole and the
relationship among its various parts
staffing - (ANSWER)a management function that includes hiring, motivating, and retaining the best
people available to accomplish the company's objectives
autocratic leadership - (ANSWER)leadership style that involves making managerial decisions without
consulting others
participative (democratic) leadership - (ANSWER)leadership style that consists of managers and
employees working together to make decisions
free-rein leadership - (ANSWER)leadership style that invovles managers setting objectives and
employees being relatively free to do whatever it takes to accomplish those objectives
knowledge management - (ANSWER)finding the right information, keeping the information in a readily
accessible place, and making the information known to everyone in the firm
external customers - (ANSWER)dealers, who buy products to sell to others, and ultimate customers (or
end users), who buy products for their own personal use
internal customers - (ANSWER)individuals and units within the firm that receive services from other
individuals or units
funds - (ANSWER)amounts of money
management - (ANSWER)the process used to accomplish organizational goals through planning,
organizing, leading, and controlling people and other organizational resources
planning - (ANSWER)a management function that includes anticipating trends and determining the best
strategies and tactics to achieve organizational goals and objectives
organizing - (ANSWER)a management function that includes designing the structure of the organization
and creating conditions and systems in which everyone and everything work together to achieve the
organizations goals and objectives
leading - (ANSWER)creating a vision for the organization and guiding, training, coaching, and motivating
others to work effectively to achieve the organizations goals and objectives
controlling - (ANSWER)a management function that involves establishing clear standards to determine
whether or not an organization is progressing toward its goals and objectives, rewarding people for
doing a good job, and taking corrective action if they are not
vision - (ANSWER)an encompassing explanation of why the organization exists and where it's trying to
head
mission statement - (ANSWER)an outline of the fundamental purpose of an organization
goals - (ANSWER)the broad, long term accomplishments an organization wishes to attain
objectives - (ANSWER)specific, short term statements detailing how to achieve the organizations goals
SWOT analysis - (ANSWER)SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool
used to analyze an organizations strengths, weakness, opportunities and threats
strategic planning - (ANSWER)the process of determining the major goals of the organization and the
policies and strategies for obtaining and using resources to achieve those goals
,NOCTI General Management Exam – Study Guide, Practice Tests & Key Concepts
tactical planning - (ANSWER)the process of developing detailed, short term statements about what is to
be done, who is to do it, and how it is to be done
operational planning - (ANSWER)the process of setting work standards and schedules necessary to
implement the company's tactical objectives
contingency planning - (ANSWER)the process of preparing alternative courses of action that may be
used if the primary plans don't achieve the organizations objectives
decision making - (ANSWER)choosing among two or more alternatives
problem solving - (ANSWER)the process of solving the everyday problems that occur. problem solving is
less formal than decision making and usually calls for quicker action
brainstorming - (ANSWER)coming up with as many solutions to a problem as possible in a short period
of time with no censoring of ideas
PMI - (ANSWER)PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one column, all
the minuses in another, and the implications in a third column
organization chart - (ANSWER)a visual device that shows relationships among people and divides the
organizatins work; it shows who is accountable for the completion of specific work and who reports to
whom
top management - (ANSWER)highest level of management, consisting of the president and other key
company executives who develop strategic plans
middle management - (ANSWER)the level of management that includes general managers, dividsion
managers, and branch and plant managers who are responsible for tactical planning and controlling
supervisory management - (ANSWER)managers who are directly responsible for supervising workers and
evaluating their daily performance
, NOCTI General Management Exam – Study Guide, Practice Tests & Key Concepts
technical skills - (ANSWER)skills that involve the ability to perform tasks in a specific discipline or
department
human relations skills - (ANSWER)skills that involve communication and motivation; they enable
managers to work through and with people
conceptual skills - (ANSWER)skills that involve the ability to picture the organization as a whole and the
relationship among its various parts
staffing - (ANSWER)a management function that includes hiring, motivating, and retaining the best
people available to accomplish the company's objectives
autocratic leadership - (ANSWER)leadership style that involves making managerial decisions without
consulting others
participative (democratic) leadership - (ANSWER)leadership style that consists of managers and
employees working together to make decisions
free-rein leadership - (ANSWER)leadership style that invovles managers setting objectives and
employees being relatively free to do whatever it takes to accomplish those objectives
knowledge management - (ANSWER)finding the right information, keeping the information in a readily
accessible place, and making the information known to everyone in the firm
external customers - (ANSWER)dealers, who buy products to sell to others, and ultimate customers (or
end users), who buy products for their own personal use
internal customers - (ANSWER)individuals and units within the firm that receive services from other
individuals or units
funds - (ANSWER)amounts of money
