SOLUTIONS 2025/2026 ALL GRADED A+
✔✔What events should be included in an incident log book - ✔✔-any time you have cut
off a guest
-any incident that involves the possibility of or actual violence
-any time you have to call for assistance
-any case where you have to refuse service to a guest who had just arrived at your
establishment
✔✔Good incident report forms include - ✔✔-name/description of the guest
-date and time of incident
-description of the incident
-reasonable efforts and intervention strategies used
-witnesses to the incident
-employees and managers on duty during the incident
✔✔Behavioral cues include what four categories - ✔✔-lowered inhibitions
-impaired judgement
-slowed reactions
-loss of coordination
✔✔Examples of behavior that suggest lowered inhibitions ... - ✔✔-mood swings
-over confidence
-boisterousness or extreme loudness
-risk taking or other out of character displays
✔✔Impaired judgement - ✔✔-one does something they wouldn't normally do that are
also inappropriate...
-using foul language
-telling off-color jokes
-annoying other people
✔✔Slowed reactions - ✔✔-glassy, unfocused eyes
-slurred speech
-very slow speech or movement
-forgetfulness of that they are talking about
✔✔Loss of coordination - ✔✔-stumble or sway
-drop their belongings
-have trouble sitting on a stool or chair
-fall asleep in the bar
✔✔6 factors that impact how quickly it slowly alcohol affects people - ✔✔-size
-food
, -gender
-rate of consumption
-strength of drink
-drug use
✔✔Size vs body fat - ✔✔A larger person will be affected by alcohol slower than a small
person.
But body fat does not absorb alcohol, in fact there is a smaller body area available to
consume the alcohol and consequently it will actually be more concentrated
✔✔Why do women tend to be affected quicker than men? - ✔✔-they're typically smaller
-they typically have a higher percentage of body fat
✔✔Drinking alcohol more quickly... - ✔✔Reduces the length of time before you become
intoxicated
✔✔Each of the following drinks contains about 1/2 oz of pure alcohol - ✔✔1 oz 100
proof liquor
12 oz beer
5 oz wine
✔✔From fastest to slowest how quickly are liquor drinks (and mixers) absorbed -
✔✔Straight shot
Carbonated mixer
Water mixer
Juice mixer
✔✔Eating food before/while drinking ,... - ✔✔Can significantly slow down the
intoxication rate
✔✔Mixing alcohol with legal/illegal drugs ... - ✔✔Can speed up its effects and have an
unpredictable outcome
✔✔What speeds up the rate at which BAC decreases - ✔✔Time is the only thing that
lowers BAC
✔✔An individual's BAC level... - ✔✔Will be different each and every time they drink
✔✔It takes___ for the body to eliminate the alcohol from one MEASURED drink -
✔✔One hour
✔✔If you have any doubt about serving a guest alcohol... - ✔✔Do not serve them
✔✔The intervention model includes - ✔✔Asses, decide, implement