Wellcare ACT Mastery Exam - Broker, 2024
Wellcare ACT Mastery Exam, 2024 Wellcare
ACT Mastery Exam , 2023 Wellcare ACT
Mastery Exam
Centene requires all contracted brokers/agents to read,
understand, and agree to Centene's Business Ethics and
Code of Conduct Policy.
True
False - ✔✔ANSWER ✔✔-True
The TPMO disclaimer must be used by any TPMO that sells
plans on behalf of more than one MA plan provider. The
disclaimer must be:
,(Select all that apply.)
a. Included in any marketing materials, including print
materials and television advertisements developed, used,
or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of
content).
d. Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content). -
✔✔ANSWER ✔✔-a. Included in any marketing materials,
including print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of
content).
d. Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content).
When a paper SOA form is used, it must be completed
__________ hosting the sales presentation.
,a. 48 Hours prior to
b. During
c. After - ✔✔ANSWER ✔✔-a. 48 Hours prior to
When verifying a D-SNP beneficiary's Medicaid eligibility
through the Ascend Medicaid search tool, you should
confirm their current Medicaid status qualifies for the
selected D-SNP being enrolled in and explain that changes
in Medicaid eligiblity may affect enrollment and/or cost
sharing.
True
False - ✔✔ANSWER ✔✔-True
Medicare Star Ratings and performance are at the
forefront of Wellcare's quality strategy. Wellcare's quality
focus consists of six drivers. Which of the following is not a
Wellcare quality driver?
a. Member Service
b. Reputation
c. Member Payments
, d. Serving Government Customers - ✔✔ANSWER ✔✔-c.
Member Payments
Although options for capturing and submitting SOAs vary
by health plan, Wellcare accepts SOAs in which of the
following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these - ✔✔ANSWER ✔✔-d. All of these
Brokers/Agents can submit a support ticket online through
their Centene Workbench portal.
True
False - ✔✔ANSWER ✔✔-True
An SEP is a period outside of the ICEP, AEP, or MA OEP
when beneficiaries can enroll based solely on life events
that qualify for an SEP period.
True
Wellcare ACT Mastery Exam, 2024 Wellcare
ACT Mastery Exam , 2023 Wellcare ACT
Mastery Exam
Centene requires all contracted brokers/agents to read,
understand, and agree to Centene's Business Ethics and
Code of Conduct Policy.
True
False - ✔✔ANSWER ✔✔-True
The TPMO disclaimer must be used by any TPMO that sells
plans on behalf of more than one MA plan provider. The
disclaimer must be:
,(Select all that apply.)
a. Included in any marketing materials, including print
materials and television advertisements developed, used,
or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of
content).
d. Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content). -
✔✔ANSWER ✔✔-a. Included in any marketing materials,
including print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of
content).
d. Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content).
When a paper SOA form is used, it must be completed
__________ hosting the sales presentation.
,a. 48 Hours prior to
b. During
c. After - ✔✔ANSWER ✔✔-a. 48 Hours prior to
When verifying a D-SNP beneficiary's Medicaid eligibility
through the Ascend Medicaid search tool, you should
confirm their current Medicaid status qualifies for the
selected D-SNP being enrolled in and explain that changes
in Medicaid eligiblity may affect enrollment and/or cost
sharing.
True
False - ✔✔ANSWER ✔✔-True
Medicare Star Ratings and performance are at the
forefront of Wellcare's quality strategy. Wellcare's quality
focus consists of six drivers. Which of the following is not a
Wellcare quality driver?
a. Member Service
b. Reputation
c. Member Payments
, d. Serving Government Customers - ✔✔ANSWER ✔✔-c.
Member Payments
Although options for capturing and submitting SOAs vary
by health plan, Wellcare accepts SOAs in which of the
following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these - ✔✔ANSWER ✔✔-d. All of these
Brokers/Agents can submit a support ticket online through
their Centene Workbench portal.
True
False - ✔✔ANSWER ✔✔-True
An SEP is a period outside of the ICEP, AEP, or MA OEP
when beneficiaries can enroll based solely on life events
that qualify for an SEP period.
True
