PNC review- Exam 1 questions and
answers rated A+
What is the communication process? - correct answer ✔✔ -the process of exchanging
information and generating and transmitting meanings between two or more people.
-the exchange of thoughts, messages, or information, by speech, signals, writing, or behaviors.
-The process used to share thoughts, attitudes, information and feelings
What can the communication process achieve? - correct answer ✔✔ sharing family
experiences, gain knowledge, establish and maintain practice protocols, and enhance care
giving. Meet our physical and safety needs. meeting our psychosocial needs of love, belonging,
and self-esteem.
Who is the encoder? What is the encoders role? - correct answer ✔✔ The sender or source of
the message is a person or group who initiates or begins the communication process.
Who is the decoder? What is the decoders role? - correct answer ✔✔ The receiver must
translate and interpret the message sent and received. Through the translation of the message,
the receiver must then make a decision about an accurate response.
What are the examples of the channels a message can be sent? - correct answer ✔✔ Auditory—
spoken words and cues
Visual—sight, observations, and perception
Kinesthetic—touch
What are some distractions that might affect someone from receiving a message? - correct
answer ✔✔ television, pain or discomfort experienced by the patient.
,What are examples of the channel visual? - correct answer ✔✔ Sight
Observation
Perception
What are examples of the channel auditory? - correct answer ✔✔ Hearing
Listening
What are example of the channel Kinesthetic? - correct answer ✔✔ Caring touch
Procedural touch
What are some examples of verbal communication? - correct answer ✔✔ public speaking,
collaboration for publication, and dissemination of health information
What body systems must be involved in acquisition of a message? - correct answer ✔✔ Ear -
auditory; Nervous system - transmit sound; Nervous system - transmit response
Brain - interpret message; Brain - conceptualize response
Vocal system - express response
What do we mean by Perceptions? - correct answer ✔✔ Our sensory experience of the world
around us; Use of the five senses to understand things around us. Understanding or cognition.
What allows us to recognize a familiar face, something as pleasurable, or threatening.
What are examples of Non-verbal communication? - correct answer ✔✔ --Personal space; Eye
contact; Position (sitting, standing, in front of, behind, facing, side by side)
-Posture (slouching, stiffening, slumping, twisting, cringing, etc); -Paralanguage (vocal
inflections, rising, falling, rapid, slow, loud, soft, growling, whining ,disorganized, hesitant, shy)
-Facial expressions; Gesture; Touch; Locomotion
-Pacing - how action is taken, jerky, pressured, graceful, nervous, tense, easy
,-Latency of response - time it takes to respond; Context
-Physiological response - flares nostrils, trembling chin, sweating, cold or clammy skin, flushing,
moisture in eyes, blushing, swallowing, blinking, breathing heavy, blanching.
What are some Antecedents of Communication? - correct answer ✔✔ -Cognition (knowing,
understanding)
-Intact Nervous System
-Intact Interpretation - affected by:
Perceptions
Verbal communication
Nonverbal communication
Cultural perceptions
What are the Four Levels of Communication? - correct answer ✔✔ Intrapersonal
Interpersonal
Small-group
Organizational
What is intrapersonal communication? - correct answer ✔✔ an inward talking to oneself; self
talk
What is Interpersonal - correct answer ✔✔ Between two or more people
What is small group communication? - correct answer ✔✔ two or more persons as part of a
functional/ purposeful group
What is Organizational communication? - correct answer ✔✔ communication between
members of an organization.
, - nurse manager - personnel, physicians, other managers ,, persons of same level or not - less
formal
communicate to achieve established goals.
A nurse who reassures herself that she is prepared to speak in front of a group of her peers,
which type of communication is she using?
a.Intrapersonal
b.Interpersonal
c.Group
d.Organizational - correct answer ✔✔ A.
Define verbal communication? - correct answer ✔✔ combines spoken and written word, even
texting, book reading, and silence are included
Define Non-Verbal Communication. Give Examples. - correct answer ✔✔ - equally important is
the nonverbal as this provides cues about emotions, moods, and psychologic states. Examples
are facial expressions, touch, gestures, and posture. Have students give more examples.
What can affect the communication process? - correct answer ✔✔ Comfort
Mood & Affect
Interpersonal relationships
Patient-Centered Care
Teamwork & Collaboration
If some of these concepts are missing or impaired, a negative consequence could occur.
What factors influence communication? - correct answer ✔✔ Developmental level
answers rated A+
What is the communication process? - correct answer ✔✔ -the process of exchanging
information and generating and transmitting meanings between two or more people.
-the exchange of thoughts, messages, or information, by speech, signals, writing, or behaviors.
-The process used to share thoughts, attitudes, information and feelings
What can the communication process achieve? - correct answer ✔✔ sharing family
experiences, gain knowledge, establish and maintain practice protocols, and enhance care
giving. Meet our physical and safety needs. meeting our psychosocial needs of love, belonging,
and self-esteem.
Who is the encoder? What is the encoders role? - correct answer ✔✔ The sender or source of
the message is a person or group who initiates or begins the communication process.
Who is the decoder? What is the decoders role? - correct answer ✔✔ The receiver must
translate and interpret the message sent and received. Through the translation of the message,
the receiver must then make a decision about an accurate response.
What are the examples of the channels a message can be sent? - correct answer ✔✔ Auditory—
spoken words and cues
Visual—sight, observations, and perception
Kinesthetic—touch
What are some distractions that might affect someone from receiving a message? - correct
answer ✔✔ television, pain or discomfort experienced by the patient.
,What are examples of the channel visual? - correct answer ✔✔ Sight
Observation
Perception
What are examples of the channel auditory? - correct answer ✔✔ Hearing
Listening
What are example of the channel Kinesthetic? - correct answer ✔✔ Caring touch
Procedural touch
What are some examples of verbal communication? - correct answer ✔✔ public speaking,
collaboration for publication, and dissemination of health information
What body systems must be involved in acquisition of a message? - correct answer ✔✔ Ear -
auditory; Nervous system - transmit sound; Nervous system - transmit response
Brain - interpret message; Brain - conceptualize response
Vocal system - express response
What do we mean by Perceptions? - correct answer ✔✔ Our sensory experience of the world
around us; Use of the five senses to understand things around us. Understanding or cognition.
What allows us to recognize a familiar face, something as pleasurable, or threatening.
What are examples of Non-verbal communication? - correct answer ✔✔ --Personal space; Eye
contact; Position (sitting, standing, in front of, behind, facing, side by side)
-Posture (slouching, stiffening, slumping, twisting, cringing, etc); -Paralanguage (vocal
inflections, rising, falling, rapid, slow, loud, soft, growling, whining ,disorganized, hesitant, shy)
-Facial expressions; Gesture; Touch; Locomotion
-Pacing - how action is taken, jerky, pressured, graceful, nervous, tense, easy
,-Latency of response - time it takes to respond; Context
-Physiological response - flares nostrils, trembling chin, sweating, cold or clammy skin, flushing,
moisture in eyes, blushing, swallowing, blinking, breathing heavy, blanching.
What are some Antecedents of Communication? - correct answer ✔✔ -Cognition (knowing,
understanding)
-Intact Nervous System
-Intact Interpretation - affected by:
Perceptions
Verbal communication
Nonverbal communication
Cultural perceptions
What are the Four Levels of Communication? - correct answer ✔✔ Intrapersonal
Interpersonal
Small-group
Organizational
What is intrapersonal communication? - correct answer ✔✔ an inward talking to oneself; self
talk
What is Interpersonal - correct answer ✔✔ Between two or more people
What is small group communication? - correct answer ✔✔ two or more persons as part of a
functional/ purposeful group
What is Organizational communication? - correct answer ✔✔ communication between
members of an organization.
, - nurse manager - personnel, physicians, other managers ,, persons of same level or not - less
formal
communicate to achieve established goals.
A nurse who reassures herself that she is prepared to speak in front of a group of her peers,
which type of communication is she using?
a.Intrapersonal
b.Interpersonal
c.Group
d.Organizational - correct answer ✔✔ A.
Define verbal communication? - correct answer ✔✔ combines spoken and written word, even
texting, book reading, and silence are included
Define Non-Verbal Communication. Give Examples. - correct answer ✔✔ - equally important is
the nonverbal as this provides cues about emotions, moods, and psychologic states. Examples
are facial expressions, touch, gestures, and posture. Have students give more examples.
What can affect the communication process? - correct answer ✔✔ Comfort
Mood & Affect
Interpersonal relationships
Patient-Centered Care
Teamwork & Collaboration
If some of these concepts are missing or impaired, a negative consequence could occur.
What factors influence communication? - correct answer ✔✔ Developmental level
