NOCTI General Management Exam – Study Guide, Practice Tests & Key Concepts

NOCTI General Management Preparation
Exam NEWEST 2025 COMPLETE QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
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controlling - CORRECT ANSWER- a management function that involves establishing clear
standards to determine whether or not an organization is progressing toward its goals and
objectives, rewarding people for doing a good job, and taking corrective action if they are not



vision - CORRECT ANSWER- an encompassing explanation of why the organization exists and
where it's trying to head



mission statement - CORRECT ANSWER- an outline of the fundamental purpose of an
organization



goals - CORRECT ANSWER- the broad, long term accomplishments an organization wishes to
attain



objectives - CORRECT ANSWER- specific, short term statements detailing how to achieve the
organizations goals

,SWOT analysis - CORRECT ANSWER- SWOT = Strengths, Weaknesses, Opportunities and
Threats; a planning tool used to analyze an organizations strengths, weakness, opportunities
and threats



strategic planning - CORRECT ANSWER- the process of determining the major goals of the
organization and the policies and strategies for obtaining and using resources to achieve those
goals



tactical planning - CORRECT ANSWER- the process of developing detailed, short term
statements about what is to be done, who is to do it, and how it is to be done



operational planning - CORRECT ANSWER- the process of setting work standards and schedules
necessary to implement the company's tactical objectives

management - CORRECT ANSWER- the process used to accomplish organizational goals
through planning, organizing, leading, and controlling people and other organizational
resources



planning - CORRECT ANSWER- a management function that includes anticipating trends and
determining the best strategies and tactics to achieve organizational goals and objectives



organizing - CORRECT ANSWER- a management function that includes designing the structure
of the organization and creating conditions and systems in which everyone and everything work
together to achieve the organizations goals and objectives



leading - CORRECT ANSWER- creating a vision for the organization and guiding, training,
coaching, and motivating others to work effectively to achieve the organizations goals and
objectives

, contingency planning - CORRECT ANSWER- the process of preparing alternative courses of
action that may be used if the primary plans don't achieve the organizations objectives



decision making - CORRECT ANSWER- choosing among two or more alternatives



problem solving - CORRECT ANSWER- the process of solving the everyday problems that occur.
problem solving is less formal than decision making and usually calls for quicker action



brainstorming - CORRECT ANSWER- coming up with as many solutions to a problem as possible
in a short period of time with no censoring of ideas



PMI - CORRECT ANSWER- PMI = Pluses, Minuses, Implications; listing all the pluses for a
solution in one column, all the minuses in another, and the implications in a third column



organization chart - CORRECT ANSWER- a visual device that shows relationships among people
and divides the organizatins work; it shows who is accountable for the completion of specific
work and who reports to whom



top management - CORRECT ANSWER- highest level of management, consisting of the
president and other key company executives who develop strategic plans



middle management - CORRECT ANSWER- the level of management that includes general
managers, dividsion managers, and branch and plant managers who are responsible for tactical
planning and controlling



supervisory management - CORRECT ANSWER- managers who are directly responsible for
supervising workers and evaluating their daily performance