Test Bank for Management of
information systems 100% Verified
Rationales.
SCM, Supply Chain Management - ANSWERSinvolves the management of information
flows between and among stages in a supply chain to maximize total supply chain
effectiveness and profitability. It is also considered the "business process of managing
the complex interaction of products, materials, equipment, and cash as they flow
through the supply chain and fulfill customer demand.
Five basic components of SCM - ANSWERSPlan/strategy, Source/partner,
Make/operations, Deliver/logistics, Return
Benefits of supply chain visibility - ANSWERSIt is the ability to view all areas up and
down in the supply chain.
SCM and cost control - ANSWERScost control savings in which the company is more
efficient with what they do.
Disintermediation - ANSWERSSimply "cutting out the middle man"
Ways in which SCM and ERP systems differ - ANSWERSERP is internal. SCM is
external.
Supply chain decisions - ANSWERSProduction, inventory, and transportation
Logistics - ANSWERSControls transportation and storage all the way from suppliers to
customers
Inventory management and Control Software - ANSWERSProvides control and visibility
to the status of individual items maintained in inventory.
Transportation planning system - ANSWERSTracks, and analyzes the movement of
materials and products to ensure the delivery of materials and finished goods at the
right time, the right place, and the lowest cost.
Types of Drivers - ANSWERSFacilities, Inventory, Transportation, and Information
, Facilities Driver - ANSWERSProcesses or transforms inventory into another product or
it stores the inventory before shipping it to the next facility.
Inventory Driver - ANSWERSDeals with inventory management.
Transportation Driver - ANSWERSAn oprganization can use many different methods of
transportation to move its inventories between the different stages in the supply chain.
Information Driver - ANSWERSAn organization must decide what information is most
valuable in efficiently reducing costs or in improving effectiveness.
Cycle Inventory - ANSWERSThe average amount of inventory held to satisfy customer
demands between inventory deliveries.
Safety Inventory - ANSWERSExtra inventory held in the event demand exceeds
supply.
Upstream - ANSWERSThe flow of the information from the customer to the supplier.
Downstream - ANSWERSThe flow of the information or product from supplier to
customer.
Bullwhip Effect - ANSWERSHappens when we dont meet the supply with the demand.
Due to the delay of information from customer upstream to the suppliers.
Supply Chain Execution Software - ANSWERSAutomates the different steps and
stages of the supply chain.
Demand Planning Software - ANSWERSGenerates demand forecasts using statistical
tools and forecasting techniques.
CRM, Customer Relationship Management - ANSWERSInvolves managing all aspects
of a customer's relationship with an organization to increase customer loyalty and
retention and an organization's profitability.
Goals of CRM - ANSWERS1) To manage multiple channels of interactions with the
customer.
2) To provide an integrated picture of each customer.
3) To enable analysis of customer-related information
Benefits of CRM - ANSWERS1) Providing products/services that match customer
wants/needs
2) Improved and more efficient customer service
3) More effective cross selling
4) Higher sales closing rates and faster sales closings
5) Higher customer retention rates
information systems 100% Verified
Rationales.
SCM, Supply Chain Management - ANSWERSinvolves the management of information
flows between and among stages in a supply chain to maximize total supply chain
effectiveness and profitability. It is also considered the "business process of managing
the complex interaction of products, materials, equipment, and cash as they flow
through the supply chain and fulfill customer demand.
Five basic components of SCM - ANSWERSPlan/strategy, Source/partner,
Make/operations, Deliver/logistics, Return
Benefits of supply chain visibility - ANSWERSIt is the ability to view all areas up and
down in the supply chain.
SCM and cost control - ANSWERScost control savings in which the company is more
efficient with what they do.
Disintermediation - ANSWERSSimply "cutting out the middle man"
Ways in which SCM and ERP systems differ - ANSWERSERP is internal. SCM is
external.
Supply chain decisions - ANSWERSProduction, inventory, and transportation
Logistics - ANSWERSControls transportation and storage all the way from suppliers to
customers
Inventory management and Control Software - ANSWERSProvides control and visibility
to the status of individual items maintained in inventory.
Transportation planning system - ANSWERSTracks, and analyzes the movement of
materials and products to ensure the delivery of materials and finished goods at the
right time, the right place, and the lowest cost.
Types of Drivers - ANSWERSFacilities, Inventory, Transportation, and Information
, Facilities Driver - ANSWERSProcesses or transforms inventory into another product or
it stores the inventory before shipping it to the next facility.
Inventory Driver - ANSWERSDeals with inventory management.
Transportation Driver - ANSWERSAn oprganization can use many different methods of
transportation to move its inventories between the different stages in the supply chain.
Information Driver - ANSWERSAn organization must decide what information is most
valuable in efficiently reducing costs or in improving effectiveness.
Cycle Inventory - ANSWERSThe average amount of inventory held to satisfy customer
demands between inventory deliveries.
Safety Inventory - ANSWERSExtra inventory held in the event demand exceeds
supply.
Upstream - ANSWERSThe flow of the information from the customer to the supplier.
Downstream - ANSWERSThe flow of the information or product from supplier to
customer.
Bullwhip Effect - ANSWERSHappens when we dont meet the supply with the demand.
Due to the delay of information from customer upstream to the suppliers.
Supply Chain Execution Software - ANSWERSAutomates the different steps and
stages of the supply chain.
Demand Planning Software - ANSWERSGenerates demand forecasts using statistical
tools and forecasting techniques.
CRM, Customer Relationship Management - ANSWERSInvolves managing all aspects
of a customer's relationship with an organization to increase customer loyalty and
retention and an organization's profitability.
Goals of CRM - ANSWERS1) To manage multiple channels of interactions with the
customer.
2) To provide an integrated picture of each customer.
3) To enable analysis of customer-related information
Benefits of CRM - ANSWERS1) Providing products/services that match customer
wants/needs
2) Improved and more efficient customer service
3) More effective cross selling
4) Higher sales closing rates and faster sales closings
5) Higher customer retention rates
