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3CX BASIC AND ADVANCED CERTIFICATION EXAM TEST BANK
2025 AND STUDY GUIDE | ALL ACCURATE VERIFIED QUESTIONS
AND ANSWERS | GRADED A FOR GUARANTEED PASS | GRADED A |
LATEST UPDATE
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is:
Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation. - CORRECT ANSWER True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active
agent but not from Queue B? - CORRECT ANSWER No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder
deleted without warning along with all its contents? - CORRECT ANSWER Yes
An extension is part of a ring group. This extension has switched its profile to DnD and
has been configured to redirect all calls to the extension, to voice mail. Will all calls to
the ring group also be redirected to the voicemail of the user? - CORRECT ANSWER
False (No)
If you choose to use your own public FQDN during the 3CX installation, can you use a
wildcard certificate, if it covers the FQDN you want to use? - CORRECT ANSWER Yes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the
remote location where the SBC is located nor on the firewall in front of 3CX. -
CORRECT ANSWER True
Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - CORRECT ANSWER False
Voice mailbox greetings can be different based on the user's profile status. - CORRECT
ANSWER True
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A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - CORRECT ANSWER True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user
must enter the Extension Number and voicemail PIN. - CORRECT ANSWER True
Every extension in 3CX can have its own personal web meeting URL. - CORRECT
ANSWER False
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - CORRECT ANSWER No
Certificates in PFX format are single files containing the certificate and the private key.
- CORRECT ANSWER True
Is there a way to add a company phonebook contact from the 3CX client - CORRECT
ANSWER Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new
call comes into this Ring Group. If extension A does not answer the call after the
configured "Ring Time" the call will be forwarded to the "Destination if no answer" -
CORRECT ANSWER False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - CORRECT ANSWER True
In general, calls from a Queue to an IP phone will never leave a missed call notification.
- CORRECT ANSWER True
On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key
& FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup
and enter the new FQDN with the old license key. - CORRECT ANSWER True
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When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. -
CORRECT ANSWER False
Can a range of dates be defined as a Holiday? - CORRECT ANSWER Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - CORRECT ANSWER True
STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port. - CORRECT ANSWER True
The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - CORRECT ANSWER False
The amount of Polling Strategies for Queues depends on the license key activated in
3CX. - CORRECT ANSWER True
An extension can only be part of one group at a time. - CORRECT ANSWER False
In the extension settings, enabling the "Disallow use of extension outside the LAN"
option also blocks remote 3CX Clients from registering. - CORRECT ANSWER False
Inbound Rules are configured to route calls to different destinations based on time.
The host which runs 3CX is configured to use UTC as its timezone. The timezone during
the 3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing
be based upon? - CORRECT ANSWER EST or GMT+2
Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-
allocation/) and validate this statement: In case 3CX was installed with a custom own
domain for company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net
- CORRECT ANSWER False
3CX BASIC AND ADVANCED CERTIFICATION EXAM TEST BANK
2025 AND STUDY GUIDE | ALL ACCURATE VERIFIED QUESTIONS
AND ANSWERS | GRADED A FOR GUARANTEED PASS | GRADED A |
LATEST UPDATE
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is:
Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation. - CORRECT ANSWER True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active
agent but not from Queue B? - CORRECT ANSWER No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder
deleted without warning along with all its contents? - CORRECT ANSWER Yes
An extension is part of a ring group. This extension has switched its profile to DnD and
has been configured to redirect all calls to the extension, to voice mail. Will all calls to
the ring group also be redirected to the voicemail of the user? - CORRECT ANSWER
False (No)
If you choose to use your own public FQDN during the 3CX installation, can you use a
wildcard certificate, if it covers the FQDN you want to use? - CORRECT ANSWER Yes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the
remote location where the SBC is located nor on the firewall in front of 3CX. -
CORRECT ANSWER True
Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - CORRECT ANSWER False
Voice mailbox greetings can be different based on the user's profile status. - CORRECT
ANSWER True
,2|Page
A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - CORRECT ANSWER True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user
must enter the Extension Number and voicemail PIN. - CORRECT ANSWER True
Every extension in 3CX can have its own personal web meeting URL. - CORRECT
ANSWER False
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - CORRECT ANSWER No
Certificates in PFX format are single files containing the certificate and the private key.
- CORRECT ANSWER True
Is there a way to add a company phonebook contact from the 3CX client - CORRECT
ANSWER Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new
call comes into this Ring Group. If extension A does not answer the call after the
configured "Ring Time" the call will be forwarded to the "Destination if no answer" -
CORRECT ANSWER False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - CORRECT ANSWER True
In general, calls from a Queue to an IP phone will never leave a missed call notification.
- CORRECT ANSWER True
On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key
& FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup
and enter the new FQDN with the old license key. - CORRECT ANSWER True
, 3|Page
When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. -
CORRECT ANSWER False
Can a range of dates be defined as a Holiday? - CORRECT ANSWER Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - CORRECT ANSWER True
STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port. - CORRECT ANSWER True
The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - CORRECT ANSWER False
The amount of Polling Strategies for Queues depends on the license key activated in
3CX. - CORRECT ANSWER True
An extension can only be part of one group at a time. - CORRECT ANSWER False
In the extension settings, enabling the "Disallow use of extension outside the LAN"
option also blocks remote 3CX Clients from registering. - CORRECT ANSWER False
Inbound Rules are configured to route calls to different destinations based on time.
The host which runs 3CX is configured to use UTC as its timezone. The timezone during
the 3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing
be based upon? - CORRECT ANSWER EST or GMT+2
Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-
allocation/) and validate this statement: In case 3CX was installed with a custom own
domain for company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net
- CORRECT ANSWER False
